FACTORS DETERMINE THE CUSTOMER'S SATISFACTION OF USING DIGITAL BANKING

Both professionals and customers in the Vietnamese banking industry are interested in the new term "digital banking". In actuality, digital banking automates all of the conventional services and operations of the bank (Skinner, 2014). Or, to put it another way, every traditional banking service, including withdrawals, transfers of funds, term and demand deposits, savings, and account management, has been digitised and integrated into a single digital banking application. Both websites and mobile devices offer access to all of these services. All that is required for customers to manage and finalise their transactions is an internet connection.