Challenges and Impact of Enterprise Systems in David Jones

REPORT WRITING

Table of Contents
INTRODUCTION...........................................................................................................................3
Company overview and problem or opportunity they faced.......................................................3
Type of enterprise systems that company used and business procedure by which was
implemented & selected...............................................................................................................4
Analysing challenges faced by the organization while adopting Enterprise system...................6
Change management impact on performance of enterprise systems...........................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Enterprise systems are software that caters solutions to business and improve their
performance within specific industry. Supply chain management, CRM and enterprise resource
planning are the types of enterprises systems. The present report is based on David Jones
department stores company, in Australia. It explains organization overview and issues faced by
them, it also justifies type of enterprise system that company used and business procedure by
which was implemented & selected. Furthermore, this study clarified challenges firm may have
faced in adopting system and change management impact on performance of enterprise systems.
Company overview and problem or opportunity they faced
David Jones is an Australian up market department outlet, owned by South African retail
group Woolworths in 2014, it was founded by David Jones in 1838 (Miller and Merrilees, 2016).
It is one of the oldest incessantly operating department store in the world and still trading under
their original logo or name. Company successfully operating their 45 outlets located in most
Australian territories and states, chain Myer is the main competitors of firm. David Jones
acquired unit of 12 stores in US, these were finally rolled into Adelaide steamship company.
Organization stores are high class department outlets, found in outdoor and indoor shopping
centres throughout Queensland, South Australia, Victoria, Western Australia and New south
Wales. There are 45 stores under company name currently in operation, that gaining consumer
attention and increase profit margin rather than past few years. Along with this, company
operating their food stores in nations which is a small supermarket, just similar to Wool Worths.
David Jones managing their online presence with offline operations effectively, they offer
a thousand of products from favourite brands across shoes, electrical, fashion and home. In 1920,
organization become public firm and was listed on stock exchange. For some years they used
personalities and models as way of creating cut through in publicity (Laing and Frost, 2017). It is
premium department store, in country and New Zealand, they provide people superiors goods
and services. It is considered as nation retail chain, that operates about 36 stores offering
international as well as Australian brands of accessories, apparel, cosmetics, food and footwear.
Its consumer will apply for purchases gift and David Jones Credit cards, fresh floral
arrangements and gourmet food baskets.
Problem statement-