Role of Information Technology in HSBC

Introduction to
Information Technology

Abstract
Information technology promote the effectiveness of the organisation and develop overall
efficiency to increase overall competency and effectiveness. In this report the organisation is
HSBC which is UK based Banking company that is working all over the world and one of the
leading banking organisation. Information technology is very effective in improving the
performance of the company and become key factor in overall development.

Table of Contents
Abstract ...........................................................................................................................................2
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................4
2.1 Defining role of information technology in business ...........................................................4
2.2 Ethics and social issues in organisation.................................................................................5
2.3 Identifying the networking technology and its types.............................................................6
2.4 Determining social media importance...................................................................................6
2.5 Software development life cycle ...........................................................................................7
ANALYSING AND DISCUSSION ...............................................................................................8
3.1 Role of Information technology in the organisation..............................................................8
3.2 Ethics and social issues in the firm........................................................................................9
3.3 Types of networking technology ........................................................................................10
3.4 Defining importance of social media in enterprise..............................................................11
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Information technology is important application that helps the commercial world to work
more efficiently and its requirements has been developed a lot more in today's world. This
become the necessity of all business operations to increase their productivity and facilitates in
saving the money and effort for longer period of time (Fedorova, I. and et.al., 2020). In this
report the organisation that is selected for this report is HSBC Holding plc is multinational
investment bank and financial services holding company. This is largest bank in the Europe with
the total capital of US$2.715 trillion. In this organisation the need of information technology is
playing important role and making the important part in using the advancing technology in the
organisation. In this report it is being discussed about the role and ethical issues of technology
has been using in the organisation. Apart from that analysing and discussing the benefit of
technology in business is being discussed in this report.
LITERATURE REVIEW
2.1 Defining role of information technology in business
This technology facilitates storing and regaining the huge information in very effective
manner with the help of advance hardware and software networks at low cost (Alexander, John
and Pettit, L., 2018). This provides the enable working of data to create distinctly new
information that helps in taking quick decisions. Many companies are extensively using the
different application of computers and types of telecommunication that store, retrieve, study,
transmit data and send information. There are many roles that has been played by the
organisation are as follows-
 Decision making- This enhances the speed and accuracy of the business to take right
decision and that leads to successful organisation and that go through market research.
This could be done in many ways through online surveys, forums, blogs and group
discussion through in-person interviews as well.
 Business growth- Business success depend on the marketing tactics and strategies that
was formulates by the organisation to give tough competition in the market. Many types
of marketing campaigns helps in reaching the potential customers and this could be done
through advance use of information technology. Many necessary decisions and steps can
be taken from the help of IT applications and search engine such as (SEO), Pay per click