Managing cultural diversity in workplace

Report
TABLE OF CONTENTS
INTRODUCTION.................................................................................................................................3

LO1 ......................................................................................................................................................3
P1 Aims and Objectives...................................................................................................................3
Literature Review ............................................................................................................................4
The impact of cultural diversity in a workplace................................................................................4
Different strategies for managing cultural diversity effectively........................................................4
Challenges related to the management of cultural diversity in a workplace ....................................5
P2 Appropriate research methods ....................................................................................................6
LO2........................................................................................................................................................8
P3 Research Methodology................................................................................................................8
P4 Data analyis...............................................................................................................................10
LO 3.....................................................................................................................................................20
P5 Reasearch outcomes..................................................................................................................20
LO 4.....................................................................................................................................................21
P6 Refelection................................................................................................................................21
P7 Lesson.......................................................................................................................................21
REFERENECES.................................................................................................................................22
Title: Managing cultural diversity in workplace

·INTRODUCTION
Cultural diversity refers differences between peoples regarding their language, region
and their culture. Cultural diversity is important for each place because it provides
opportunity to understand different types of peoples and their culture. Cultural diversity plays
important role at workplace because it creates values for their culture who belongs to
different types of cultural place(Purnell, L.D. and Fenkl, E.A., 2019). Thus, kind diversity
assists organization to promote their operation in international, national and local market.
Generally, organization gets benefits of cultural diversity such as employees who belongs to
different background, they can give new ideas and perspective which comes from their
cultural experience. Second benefit organization enables to meet customers objectives by
improving their relation with different type of employee’s. to manage cultural diversity at job
place is big deal for organization. Human resource department manages cultural diversity at
job place by offering prioritize communication, tear each employee equal manner, encourage
employees to work in diverse group so that they learn how to gives values to culture.
Manager maintains diversity in organization by recruiting different culture (Thunø, M. and
Ifversen, J., 2019). This report is based on the Marks and Spencer group Plc which is a
British multinational retailer company while headquarter is London. It trades high quality
clothing, domestic products and food products. In this report will cover research
methodologies and their approaches.
·LO1
·P1 Aims and Objectives
AIM: To analyse the effective management of cultural diversity within a workplace-A case
study on M&S company.
Objectives:


壱To access the impact of cultural diversity in an organization.


弐To analyses the strategies for managing cultural diversity in M&S.


参To access the challenges faced by company in effective management of cultural
diversity.
Research Questions:

壱What is the impact of cultural diversity in a workplace?


弐What are the different strategies for managing cultural diversity effectively?


参What are the challenges related to the management of cultural diversity in a
workplace?


四Literature Review


伍The impact of cultural diversity in a workplace
As per the view Schachner, M.K., and et.al., (2016)the quality of different culture
which keeps differentiation among mono culture, homogenization culture and global culture
etc. Cultural diversity has various significance at workplace. Diversity in cultures gives
numerous impact at workplace because each employee who belongs to different region along
with different culture has different view of points, thoughts, beliefs, costumes, norms, values,
trends and traditions etc. Such kind cultural difference leads innovative ideas at workplace.
On the basis 0f cultural diversity employees enables to interact with different cultural
customers. Diversity leads knowledge of local market and makes organization sustainable in
business market. For example employees who belong to different region, and they have
knowledge about their region or cultural market. In that state organization enables to get
customers demand. Thus, cultural diversity makes liable to organization for competitive
advantage in business market. It leads talented employees at workplace which can introduce
organization from innovative ideas. Through the ideas or techniques organization can
promote their products on wide scale. All people have different skills which can lead
financial benefits by offering proper services o customers. Thus, cultural diversity gives
beneficial impact at workplace. Beside of this it leads understanding between employees
regarding their cultures, and they give values to each other.
l壱Different strategies for managing cultural diversity effectively
As illustrated by Jan, G.U.B.E. and Fang, G.A.O., (2019) there are various strategies
which supports organization to manage diverse culture. Organization treats each employee
equally in order to their designations, backgrounds, community and religion, Which leads
respect to each employee regarding company. Company offers incentives to employees
which motivates each employee for giving the best performance regarding their job. Manager
encourages each employee to interact and works as team member. Manager invites
employees in decision-making and sharing their experience where each employees give
respect by listening their ideas properly. Thus, organization gives values to different cultural