Business Requirements Analysis: Questionnaires and Interviews

Business Requirements Analysis Assignment 4
Requirement analysis
Questionnaires and Interviews
[DATE]

Business Requirements Analysis Assignment 4
Contents
Introduction..........................................................................................................................3
Proposed technology solution..............................................................................................3
End users of the proposed solution......................................................................................3
Methods of requirement elicitation......................................................................................4
CONDUCT INTERVIEWS AND DISCUSSIONS WITH USERS................................4
Distribution as well as collection of Questionnaires........................................................4
Requirement elicitation methods application in BB system................................................4
Interview technique application.......................................................................................4
The system has different types of users as mentioned in above section. Interview shall
be conducted in following steps:......................................................................................4
Questionnaire technique application................................................................................5
Requirement gathering process............................................................................................6
Interviews.........................................................................................................................6
Questionnaire technique...................................................................................................6
Overcome techniques used...............................................................................................6
Recommendation of approach for requirement elicitation...................................................7
Conclusion............................................................................................................................7
References............................................................................................................................9
Proposed approach to requirements elicitation

Business Requirements Analysis Assignment 4
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Introduction
The project is about a company known as BB that provides several different Banking services to
customers in and around Australia. Owing to an increasing number of customer complaints in the past 2
years, the company has decided to go ahead with a dedicated IT system. This is supposed to help the
company in streamlining their operations of processing loans, opening saving accounts and so on. The
below mentioned report will present a systematic process of gathering requirements for the IT system so
that the needs of the organization can be captured well and in return they can be provided with a working
solution that alleviates their day to day business problems.
Proposed technology solution
Decision Support System (DSS)
A decision support system or DSS is nothing but an interactive system that allows key members of the organization
such as Managers, Executives and stakeholders to take better decision. The system help them to identify and solve
the problems. The DSS system is nothing but a broad mixture of several different technologies namely data and
document management, communication technologies, knowledge management, report generation and so on. DSS
allows these key decision makers in their process of decision making. As mentioned previously, it is used by any
person who is responsible to take decisions. Simply put DSS is any software system that enhances a person’s ability
to take decision. However, over a period time, DSS have evolved to a point where it’s a culmination of multiple
systems and have advanced business intelligence and data analysis built into them, that goes a step further in
helping a person take decisions.
End users of the proposed solution
Following are key end users of the system:
 Front office staff (Customer service officer) – The staff needs to take car loan requirements of the
customer and also gather necessary documents. Along with this, type of customer i.e. new or
existing is also recorded by the service staff. All information is recorded in the pdf document.
 Back office staff – The staff takes pdf document created by customer service officer as input.
Depending on the type of customer, data is fed in the respective existing systems. The application
and documents are fed in the current system. This staff is also interested in the credit history of the
customer
 External credit checking agency – This user will provide information regarding the credit history of
the customer. This process is not carried by the internal staff of the company. It is also responsible
to provide information regarding the quality of car to the BB system.
 Customers – This user is an external end-user who is interested in taking car loan from the
company. He/she will file an car loan application, provide all necessary documents to BB company
and credit checking agency.
 Management executive – This user is interested in generating reports with different criteria and
also responsible to check for any complaints by the customers in loan taking process (Fujita and
Johannesson, 2002).
Methods of requirement elicitation
CONDUCT INTERVIEWS AND DISCUSSIONS WITH USERS