Requirements for Performance Measurement
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Added on 2020-01-07
Requirements for Performance Measurement
Added on 2020-01-07
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3 Anson Road, Springleaf Tower, #06-01, Singapore 079909Tel: +65 6580 7700 | Fax: +65 6580 7728| LSBF.edu.sgPART 1 – to be completed by studentStudent NameDavid Chang Pong SngToday’s date(stamp)Student NumberS1013896Programme TitleIndividual AssignmentIntakeOctober 2016Module titleIntroduction of Logistics Lecturer nameMr. Michael OngAssignment TitleDescribe what is required to set up aperformance measurement program for yourcompany’s warehouseDate assignment dueIs this a resubmission of deferred work?Yes No PART 2 – lecturer’s commentsMarker’sNameSignatureDateSTUDENT – Please note that this is a provisionalMark only and is subject to examination boardapproval. The Mark is based on attainments in thespecific learning outcomes outlined in theassignment brief. Where appropriate, common/coreskills have been assessed.MarksLate submissionMarkRECEIPT – to be completed by student1ASSIGNMENT SUBMISSIONCOVER SHEET
3 Anson Road, Springleaf Tower, #06-01, Singapore 079909Tel: +65 6580 7700 | Fax: +65 6580 7728| LSBF.edu.sgPlease retain this receipt when date stamped as proof of submission. The School will also keep arecord of submission.Student’snameDavid Chang Pong SngToday’s date(stamp)Module titleIntroduction of LogisticsAssignmenttitleDescribe what is required to set up a performancemeasurement program for your company’swarehouseTable of Contents2
3 Anson Road, Springleaf Tower, #06-01, Singapore 079909Tel: +65 6580 7700 | Fax: +65 6580 7728| LSBF.edu.sgDescriptionPageIntroduction3Set up a performance measurement42.1Net Cycle Time52.2 Delivery Distance52.3Truck Trip per Day62.4Average Drum Utilization72.5Volume Delivered per Truck82.6Specific Actual RMC Cost Delivery93Implementation and recommendation9-104Conclusion105Reference111.IntroductionKey performance indicators – KPI’s – are frequently used in general business to evaluate the successof everything from a specific department to an entire enterprise. They focus on strengths and3
3 Anson Road, Springleaf Tower, #06-01, Singapore 079909Tel: +65 6580 7700 | Fax: +65 6580 7728| LSBF.edu.sgweaknesses. Many warehousing KPI’s tend to be focused on external performance, such as on-timedelivery that directly impact customers. This is a good measure, but the need to go deeper and measurethe factors that drive those success rates is critical. Companies that relentlessly measure sales,customer service, financial, and other functions sometimes treat their shipping and handling operationsas an afterthought, which is unfortunate, because the warehouse is where tremendous value can beadded to the process. Since it’s often the very last buffer between you and your customers, its role incustomer satisfaction can’t be overstated. Product should flow in, store, process, and flow out with aminimum of “touches” by human hands and processes. (Cisco-Eagle, 2016)Started in 1999, Pan-United Concrete Pte Ltd has grown significantly in the past few years asSingapore's largest Ready-Mixed Concrete (RMC) supplier. The company provides unparalleledservices and quality by customising a full range of concrete mix designs for cost-efficient solutions toclients in the public and private sectors. Pan-United Concrete handles mega-sized projects requiringspecial concrete ranging from temperature-controlled, high-strength to high-density, lightweight, anti-corrosion, coloured, shotcrete, high-performance, waterproof, self-compacting and pavement-qualityconcrete and all it products is approved by the Building & Construction Authority of Singapore(BCA).Pan-United Concrete is the first company in Singapore to be certified with production qualitystandards defined by the BCA. This standard, effective from 1 October 2010, requires all concrete forarchitectural and civil engineering structures to be awarded the Singapore Accreditation Council'scertification for ready-mixed concrete. (Pan-United Concrete Pte Ltd, 2016)2.Set up a performance measurementThe main key cost for RMC business is Production. To keep this cost under control, the RMCProduction has to improve in operational. Measuring KPIs is the first step and the minimum requiredfor RMC Production control. RMC Production Index encourages a consistent cyclic process meant toensure that Production KPIs are not only reported, but also used as guideline for performanceimprovement. KPIs the overall improvement of RMC Production at market level, based on RMCProduction KPIs.4
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