Requirements Gathering for My Health Record System

This report delves into the requirements gathering process for the "My Health Record" system, a crucial initiative by the Australian government. It examines the system's stakeholders, their interests, and the challenges they face. Through a comprehensive stakeholder map, a detailed questionnaire, and a use case diagram, the report identifies key functional and non-functional requirements. The analysis highlights the importance of incorporating new technologies and ensuring seamless communication between healthcare professionals and patients. The report concludes by emphasizing the significance of a well-defined requirements gathering process for successful system development.

ITC548
System Analysis PG
Assessment 2
Requirements Gathering
Student Name- Gurjinder Singh
Student ID-

Table of Contents
Introduction......................................................................................................................................3
Stakeholder Map..............................................................................................................................4
Questionnaire...................................................................................................................................7
Requirement gathering techniques..............................................................................................8
Use Case Diagram and Descriptions...............................................................................................9
Functional Requirements.............................................................................................................9
Use Case Model...........................................................................................................................9
Brief Use Case Description.......................................................................................................11
Full Use Case Description.........................................................................................................12
Conclusion.....................................................................................................................................14
References......................................................................................................................................15
List of Tables
Table 1- Questionnaire....................................................................................................................7
Table 2-Brief Use Case Description..............................................................................................11
Table 3- Full Use Case Description...............................................................................................12
List of Figures
Figure 1- Stakeholder Map..............................................................................................................4
Figure 2- Patient Sub System..........................................................................................................9
Figure 3- Physician Sub system.....................................................................................................10
Figure 4: Use Case Model.............................................................................................................10
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Introduction
This report is based on the business and system analysis of the “My Health Record” launched by
the Commonwealth Government of Australia. Every system needs to be analyzed to find out the
limitations and other things. This system has also been analyzed to find out the crucial things
such as stakeholders, requirements for the business and the entities. This report contains a
stakeholder map along with their interests in the project, a questionnaire for the stakeholders and
a use case diagram which identifies all the actors and the functionalities. Thus, this report will
carry out a brief system and business analysis on the provided system.
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Stakeholder Map
The stakeholder map is drawn based on the internal and external stakeholders.
Figure 1- Stakeholder Map
(Busque, 2018)
When a project is supported financially, there are so many stakeholders to the project. Every
stakeholder has his own purpose and varying interests.
These stakeholders also have varying interests in the system:
Internal- operational stakeholders
1. Chief Medical Officer: Chief Medical Officer is an important stakeholder of the project.
The power vested by this stakeholder in the project is high and the influence is also high.
The interest of the stakeholder is high because he is the in charge of all the medical
operations being carried out. He has interest in the project because if the organization
runs well, with the advent of good reputation, his name will also be highlighted. He may
not vest interest just for the money. He has a burden of carrying out all the medical
functionalities in a proper way. Therefore, his interest lies in the smooth running of the
organization and that each department is performing well. He also has interests in serving
the patients with the highest quality of service.
2. Physicians: Physicians belong to the internal category of stakeholders. They belong to the
operational type because they are the one who are providing end services to the patients.
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They are the one who interact with the new technologies and medical upbringings. They
act as a mediator between the higher and the lower system. Thus, their interests are
clearly defined as the one who can provide their best medical service to the patients and
who could be a useful asset to the organization.
3. Nurses: Nurses belong to the internal category of stakeholders. They belong to the
operational type because they also are the one who are providing end services to the
patients. They are the one to interact with the patients. They are a mediator between the
patients and the doctor. Their interests are high because they want to earn money for
themselves as well as want to prove themselves as a useful asset to the organization. They
will never lose interest because of the feeling of service and economy.
4. Technicians: Technicians too belong to the internal class of the stakeholders. They
belong to the operational type because they are the one who manage the new technologies
in the organization. They vest their interests in the organization because of the fact that
they are the employees of the organization and they get paid for their work. They also get
to interact with new technologies, medical equipment and so on. This maintains their
interests in the organization.
External-operational stakeholders
5. Pharmacy Director: Pharmacy Director belongs to the external and operational type of
stakeholders. Pharmacy Director is a medical leader who is focused upon the regulation
of the “My Health record”. His interests lie in the proper regulation of the pharmacy and
ensure that all the workers are treated properly and their interests are not violated.
6. Billing and audit Functions: The Billing and audit functions belongs to the external and
operational type of stakeholder. These functions are handled by the billing department of
“My Health Record”. The interests of these type of stakeholder is because of the facilities
that are provided to them by the organization. They get benefitted in monetary as well as
non- monetary senses by the organization which keeps their interests tied to the project.
Internal-Executive stakeholders:
7. Manager: The Manager belongs to the internal and the executive type of stakeholders.
The manager has interest in the organization because of the fact that he must also hold
shares in the organization. He also has interests in managing the organization in a well
manner.
8. Vendors: The vendors too belong to the internal and the executive type of stakeholders.
The interest of the vendors is the profit they would earn by acting as a part of the clientele
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of the organization. Their interests seem just to be confined in the profit earned, i.e.,
monetary benefits.
External-Executive:
9. Financial Stakeholders: The financial stakeholders are the sponsors of the organization.
They belong to the external and the executive type of stakeholders. Their interests lie in
the profit earned by the organization.
10. Patients: The patients too belong to the external and executive type of stakeholders. The
interests of the patients lie in achieving high quality services by the “My Health Record”.
Their interests lie in getting good medical treatment and be able to maintain a good
record.
11. Marketers: Marketers too belong to the external and executive type of stakeholders. The
interests of the marketers lie in the benefits earned by the organization. They market the
name because of the benefits that they will get (Slabá, 2016).
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Questionnaire
The purpose of the questionnaire is to identify the existing problems in the organization as well
as find details about the environment. This questionnaire is intended for the internal and
operational type of stakeholder, i.e.; the group of medical leaders and the clinicians.
Table 1- Questionnaire
S No. Question
1. Is “My Health Record” capable to accepting the new challenges in medical field?
2. What are the persisting technologies that are used for the checking up and treating of patients
in order to provide a better health care?
3. Is “My Health Record” open to new technologies and use of new medical equipment?
4. Are the doctors willing to provide 24*7 service to their patients?
5. What is the minimum age and qualification for becoming a doctor?
6. What steps has “My Health record” taken in order to deal with emergency, critical and
unique situations?
7. Does “My Health record” believes in referring the patients if they are out of their scope?
8. What are the extra benefits or services that are provided to the patients in addition to the
recognized treatment?
9. What environment do doctors and nurses prefer for working and delivery of medical
services?
10. What kind of environment does “My Health record” provides to the patients belonging to
different genres?
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Requirement gathering techniques
The requirement gathering techniques used in the requirement gathering techniques are as
follows:
1. Brainstorming: The brainstorming technique has been used to gather the requirements.
2. Interview: The interview sessions should be conducted to gather the requirements.
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Use Case Diagram and Descriptions
Functional Requirements
The functional requirements of the system are as follows:
 My Health Record system should be capable of booking an appointment for the patients.
 My Health Record system should be capable of validating the appointment of the
patients.
 My Health Record system should be capable of facilitating payment by the patients.
 My Health Record system should be capable of providing consultancy to the patients.
 My Health Record system should be capable of keeping the record of the patients.
 My Health Record system should be capable of facilitating the communication between
the hierarchies (Stevens, 2015).
Use Case Model
Figure 2- Patient Sub System
(Papworth, 2017)
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Figure 3- Physician Sub system
Figure 4: Use Case Model
(Professionalqa, 2016)
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Brief Use Case Description
Table 2-Brief Use Case Description
Use Case Actor Description
Books an appointment Patient The patient books an
appointment.
visits for medical service Patient The patient visits the pharmacy
for medical service.
verifies the appointment Receptionist The receptionist verifies the
appointment.
sends to the physician Receptionist The receptionist sends the patient
to physician.
Does Payment Patient The patient does the payment.
Payment verified Billing and audit section The payment is verified.
checks the patient Physician The physician checks the patient.
medical report prepared Nurses The medical report of patient is
prepared.
Gives consultancy Physician The consultancy is provided.
gives necessary medicine and
injections
Nurses The nurse gives medicine.
Provides information to doctors Nurses The nurse provides patient’s
information to doctors.
does treatment Physician The physician does treatment.
information about patients Chief Medical officer The chief medical officer keeps
information.
regulates everything Chief Medical officer Everything is regulated.
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Full Use Case Description
Table 3- Full Use Case Description
Use case name Checks the patient
Actor Physician
Stakeholders Patient, Nurses, Chief Medical Officer
Use Case Scenario Checking and treating the patient
Brief Description of the
use case
The physician checks the patient.
Preconditions
 The patient must have booked an appointment in “My
Health Record”.
 The patient must have done the payment.
 The receptionist must have confirmed his appointmnet.
Postconditions  The patient is treated and the information is provided to the
Chief Medical officer.
Activity Flow Action The process flow in the system
1. The physician
checks the
patient.
1. The nurse makes the
patient’s health report.
2. The physician
provides
consultancy.
2. The nurse makes a
medical report.
3. The physician
prescribes
medicine.
3. The nurse provides the
medicine to the patient.
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Exception condition  The doctor is not available.
 The patient’s booking is not confirmed.
Conclusion
The report thus provides essential information as to how the business analysis and system
analysis is done. The report contains the stakeholder analysis and the stakeholder map. The map
is drawn out of the system requirements. The questionnaire also is based on the functional and
non-functional requirements of the system. The use case diagram has been drawn to draw out the
actors and the functionalities of each actor. Thus, these all will help in proper business modelling
of the system.
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References
 Busque, S. (2018, January 11). Stakeholder Mapping: Identify & Assess Project
Stakeholders. [Blog post] Retrieved from https://www.boreal-is.com/blog/stakeholder-
mapping-identify-stakeholders/.
 Slabá, M. (2016). Stakeholder profile and stakeholder mapping of SMEs. LitteraScripta,
9(1), 123-139.
 Papworth, A. (2017). Use Cases – the use case narrative, Businessanalystmentor.
Retrieved from http://businessanalystmentor.com/use-cases-the-use-case-narrative/.
 Professionalqa. (2016, September 13). Use Case Diagram.Professionalqa.com. Retrieved
from http://www.professionalqa.com/use-case-diagram.
 Stevens. (2015). Research methods ii intrument development. Retrieved from
https://www.slideshare.net/TaneciaStevens/research-methods-ii-intrument-development
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