Impact of Leadership Styles and Change Management in the Hospitality Industry

This research explores the impact of different leadership styles and change management in the hospitality industry. It discusses the effect on team members, principles of consultation and negotiation, change management models, benefits of intercultural knowledge sharing, cultural needs of team members, and ways to create and maintain a positive working culture.

RESEARCH

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
Effect on team members of different leadership style.................................................................3
Principles of consultation and negotiation in the management of change...................................3
Change management models and review....................................................................................4
Benefits of encouraging team members to share their intercultural knowledge and learning.....4
Different team members’ cultural needs......................................................................................5
Ways to create and maintain a positive working culture.............................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
For an organization to function effectively and efficiently in the market it is very
important for the organization to have a better workforce in the organization. The leaders and the
managers have to make a lot of decisions so that there is a proper direction which can be
followed by the employees of the organization. The further report would be discussing the
leadership styles and impact of change on the organizations operations. Hospitality industry is
having a lot of changes because the competition is increase therefore this industry is picked up
for the report.
Effect on team members of different leadership style
The productivity of the organization and the morale of the organization have to be
maintained by the leaders of the company. The demands and expectations of the customers are
changing which needs to be maintained by the organization so that there is a better functioning
(Chapman and Giri, 2017). The leaders have to use democratic style for leadership in hospitality
industry so that they can understand and take inputs in a decision of the workforce so that there is
a balance of the functioning in the organization. For example, Hilton hotel always makes sure
that there is an input of the workforce in the decision making so that the conflicts in the
organization are going to be low and the company will be able to maintain their reputation and
image in the market.
The leaders also have to measure the productivity of the employees so that the leader can
change their styles accordingly (Nuñez and et.al., 2018). There are a lot of problems which rise
in an organization which needs to be improved by the organization so that there is a better
functioning of the organization. Leaders have to be very flexible in an organization like the
leaders are in Hilton hotel so that the changes can come in the organization effectively and when
the employees are not comfortable with the regulations then the style of the leaders can change
so that they can implement the changes which are important for the organization.
Principles of consultation and negotiation in the management of change
The management has to consult all the workforce and people who are directly and
indirectly associated with this industry for the changes which are coming up. There are a lot of
decisions which are negotiated or have to be implemented because they are the best decision for

the organization. It is very important in a hotel industry to understand the needs and demands of
the employees so that the improvement in the organization according to the management can
come in easily (Solaja, Idowu and James, 2016). There are also a lot of problems and situations
which rise in a hotel industry which also needs to be evaluated and implemented in the
organization so that there is a better functioning in the organization. The solution in the
organization should come from time to time because then it can lead to major problems as well
which needs to be over come on time because they might affect the customers’ expectations and
services which they are receiving by Hilton Hotel.
Change management models and review
There is a lot of resistance which comes with changes in an organization and it is very
important for the organization to maintain those so that there is a better functioning. The
employees need to be motivated or the leaders have to divide the changes in a way so that the
employees do not feel pressured about the changes which are coming in the hotel industry
(Vignoli and et.al., 2018). The employees have to be mentally prepared for the changes which
are coming up in the organization because the customers need comfort and all the facilities in the
hotel they stay which is why there are a lot of addition and improvement in this industry all the
time. There are a lot of innovative and creativity which is required in this industry which also
needs to be got in and the feedbacks from the employees and the customers must be taken from
time to time so that there is a better functioning in the market. Lewin’s change model is a very
successful model which is being used in Hilton hotel which is making the improvement in the
organization take place so effectively and efficiently. This is going to make the organization
make the customers have a better stay and comfort in the organization and the reputation and the
brand image in the market is going to increase.
Benefits of encouraging team members to share their intercultural knowledge and learning
It is very important in a hospitality industry that the employees get along with each other
and the organization (Maamari and Majdalani, 2017). When the employees share their cultures
there is a better understand of one another and there can be an improvement in the organization
as well. Hospitality industry has to make sure that there is a better functioning because the
customers also come from different cultures. Hiring of employees who have different cultures is

a very essential factor which is going to make the organization have a better functioning. The
leaders will be able to make the decisions in the organization effectively which is a very essential
factor for the company. Hilton is having an intercultural team member in the organization so that
the employees can grow professionally and the comfort level of the customers can also improve.
The working and services is going to increase and the customers will get what they expect out of
this industry very quickly which is a great advantage for Hilton in the market. The market shares
of the organization will also increase and the company will be able to have a higher profit margin
for themselves and expand themselves (Marx, 2017).
Different team members’ cultural needs
There are different cultures background employees working in the organization which
needs to be well maintained in the organization so that they can understand and give their best in
the organization. There are objectives in all the organization and there are different policies and
functioning as well which is why it is very essential for the organization to have a better
understanding of this factor as well (Gruber and Wigmore, 2016). The employees must find a
balance in professional and personal life in the organization and outside so that they can
understand each other. There are a lot of events which are hosted in hospitality industry so that
the employees can feel relaxed and bound with one another. This is going to help the hotel to
increase their understanding and learn a lot from one another which is a very essential factor for
the organization. The employees which are hired in the organization are from different
experience and may not be used to it which is why it is very important for the leaders and
manager to make those employees get used to the organization so that there is a better
functioning. The customers have to be given the best in this industry which is why having a
culture in the organization which is matching the needs of the customers is a very essential factor
for the company.
Ways to create and maintain a positive working culture
There are a lot of ways which can be used by the leaders and the managers of an
organization so that there is a better culture which can be managed in the organization so that the
organization can function effectively. There is a motivation which the leaders and managers have
to provide to the employees of the organization so that they give their best in the organization.

The employees must have a trust in the leaders which is possible when the leaders show
confidence and strong command on the employees which are working under them. When there is
a strong workforce in an organization which are helping each other so that the mission and vision
of the organization is met that is going to lead to a positive environment in the organization. The
productivity and the operations in the organization get better when there is a positive
environment for the organization (Belawati, Setyadi and Hendri, 2019). The needs and demands
of the customers are increasing and changing from time to time which needs to be well
maintained so that there is a better functioning in the organization. The attitude and actions of the
employees in Hilton are well maintained and controlled upon which is why the organization is
being able to function effectively in the market which is a great factor for the company.
CONCLUSION
From the above report it can be concluded that there is a need for the leaders and
managers to have a proper functioning in the organization. This is going to help the company to
have a strong base for themselves and a high market share. Team work is very important because
the demand and expectations of the customers is increasing which needs to be fulfilled by the
organization on time.

REFERENCES
Books and Journals
Belawati, F.E., Setyadi, D. and Hendri, M.I., 2019. Effect of Transformational Leadership Style
and Knowledge Management on Organizational Innovation through Empowerment,
Member Creativity and Learning Organization. Journal of Arts and Humanities. 8(8).
pp.01-16.
Chapman, A.L. and Giri, P., 2017. Learning to lead: Tools for self assessment of leadership skills
and styles. In Why hospitals fail (pp. 137-148). Springer, Cham.
Gruber, P. and Wigmore, T., 2016. Leadership and Management. Handbook of Intensive care:
Organization and Management. pp.3-25.
Maamari, B.E. and Majdalani, J.F., 2017. Emotional intelligence, leadership style and
organizational climate. International Journal of Organizational Analysis.
Marx, T.G., 2017. The Impacts of company size on leadership. Management and Organizational
Studies. 4(1). pp.82-89.
Nuñez, L.N and et.al., 2018. Management Skills and Leadership Styles: A Reflection with a
Global Focus.
Solaja, M.O., Idowu, E.F. and James, E.A., 2016. Exploring the relationship between leadership
communication style, personality trait and organizational productivity. Serbian Journal
of Management. 11(1). pp.99-117.
Vignoli, M and et.al., 2018. Leadership styles and self-efficacy in determining transfer intentions
of safety training. Journal of Workplace Learning.