Impact of Work Life Balance on Staff Turnover in Marriott Hotels

Running Head: RESEARCH DISSERTATION
RESEARCH DISSERTATION
Name of the Student:
Name of University:
Author Note:

1RESEARCH DISSERTATION
Table of Contents
Chapter 1: Introduction....................................................................................................................2
1.1 Enquiry overview..............................................................................................................2
1.2 Research aims...................................................................................................................2
1.3 Research objectives...........................................................................................................3
1.4 Research questions............................................................................................................3
1.5 Research hypothesis..........................................................................................................3
1.6 Background of the study...................................................................................................3
1.7 Research rationale.............................................................................................................4
1.8 Scope of the study.............................................................................................................4
1.9 Summary................................................................................................................................5
Chapter 2: Literature review............................................................................................................6
2.1 Conceptual clarifications.......................................................................................................6
2.2 Prevalence of work-life balance in organisation...................................................................6
2.3 Benefits of work-life balance in hotel industries...................................................................8
2.3.1 Increase in productivity..................................................................................................8
2.3.2 Less stressed at work......................................................................................................8
2.3.3 Improvement in employee health and wellbeing............................................................8
2.3.4 Positive workplace culture..............................................................................................9
2.3.5 Enhancing employee commitment.................................................................................9
2.3.6 Better time management...............................................................................................10
2.3.7 Personal growth of employees......................................................................................10
2.3.8 Reduction of employee turnover..................................................................................11
2.4 Impact of work-life balance of staff turnover in hotel industries........................................11
2.5 Staff turnover in Marriott Hotel...........................................................................................13
2.6 Summary..............................................................................................................................13
Chapter 3: Methodology................................................................................................................15
3.1 Introduction..........................................................................................................................15
3.2 Research philosophy............................................................................................................15
3.3 Research approach...............................................................................................................16
3.4 Research design...................................................................................................................16
3.5 Data collection and Analysis...............................................................................................16
3.6 Sampling..............................................................................................................................17
3.7 Reliability and Validity........................................................................................................18

2RESEARCH DISSERTATION
3.8 Ethical consideration...........................................................................................................18
Chapter 4: Findings and analysis...................................................................................................19
4.1 Introduction..........................................................................................................................19
4.2 Reliability and Validity........................................................................................................19
4.3 Quantitative Analysis...........................................................................................................22
4.3.1 Frequency Table...............................................................................................................22
4.3.2 Correlation Matrix............................................................................................................31
4.3.3 Regression Analysis..........................................................................................................33
4.4 Summary..............................................................................................................................35
Chapter 5: Conclusion and recommendation.................................................................................36
5.1 Conclusion...........................................................................................................................36
5.2 Recommendation.................................................................................................................37
5.3 Limitation............................................................................................................................38
References......................................................................................................................................39
Appendix........................................................................................................................................44

3RESEARCH DISSERTATION
Topic: Impact of work life balance on Staff turnover in Marriott hotels
Chapter 1: Introduction
1.1 Enquiry overview
Work-life balance is considered to be an important aspect in the professional field where
the immense pressure and competiveness in the market leads to expand the business
orientation to a great extent. It is important for the business organisation to check the
satisfaction level of the employees by providing them adequate time to spend time with
family and friends. Monotony in professional field can be burn out by getting adequate time
for family and friends and it can generate high satisfaction level for the employees as well
(Deery and Jago 2015). Based on this understanding, this research puts a great deal of
emphasis on the hospitality industry where high pressure on the employees are delivered due
to immense customer orientation in business. Moreover, the research also tries to identify
lack of work-life balance that will create an extensive impact on the satisfaction level of the
hotel staffs and leads the way to develop an extensive rate of employee turnover (Zheng et al.
2016). Therefore, the research is also intends to emphasize on the impact of the work-life
balance on the rate of employee turnover in hotel. For a more deep insights into the
relationship between the work-life balance and the staff turnover, the research is going to
take the Marriott Hotel UK as the case study organisation.
1.2 Research aims
This research aims to focus on the impact of work-life balance on the rate of staff turnover in
Marriott hotels.

6RESEARCH DISSERTATION
this research is to deliver an effective investigation into the practice of establishing work-life
balance as one of the core components of employee turnover. Moreover, highlighting on the
Marriott hotel also provides a unique research opportunity to identify the importance of
work-life balance as a satisfaction quotient for the employees in hospitality industries.
1.9 Summary
The introduction part tries to highlight the aims and objectives of the research in order to set
an outline for the research. Moreover, the objectives and the research questions try to set a
background of the research topic so that the research can go towards the right direction and
bring more efficacy into the organisational practice.

7RESEARCH DISSERTATION
Chapter 2: Literature review
2.1 Conceptual clarifications
This research is comprised of two variables in terms of the dependent and independent
variables. Therefore, the independent variable is the work-life balance in organisation and the
dependent variable is the high rate of employee turnover. Based on this perception, it can be
stated that the role of this literature review is to conceptualise the idea of work-life balance in
business organisations. Moreover, the benefits of the Work-life balance are also discussed in
the literature review so that an importance of the Work-life balance on organisation can be
evaluated along with the role of Work-life balance on employee turnover in general
conception. Furthermore, the literature review also tries to elucidate on the trend of
employees turnover in Marriott Hotel so that it will be effective for the development of
findings and analysis of the research.
2.2 Prevalence of work-life balance in organisation
Work-life balance is considered to be an important aspect for the business organisations
to maintain. As per the research of Holtgrewe (2018) it can be stated that Work-life balance is an
idea that the organisations are generally practiced in order to set a balance between the
professional life of the employees and the personal life. As a matter of fact, Lee, Dai and
McCreary (2015) opined that the purpose of the Work-life balance was to make a division
between the professional and personal life because often the employees brought back their
personal issues in professional activities. It can hamper the quality of the performance that an
employees can generate. Furthermore, a high professional characteristics of the Work-life
balance can be identified through the research of Köffer et al. (2015) The research pointed out