Research in IT Name Institution Affiliation Online Banking Application (Cooperative Bank Amritsar, India)

Running head: RESEARCH IN IT 1
Research in IT
Name
Institution Affiliation

RESEARCH IN IT 2
Online Banking Application (Cooperative Bank Amritsar, India)
Abstract
The research paper discuss the need to implement the online facilities in Cooperative Bank in Amritsar
(India). Accordingly the primary goal of this paper is to investigate the impact of online facilities towards
the functioning of commercial organisations in comparison to Cooperative bank, Amritsar (India) which
does not have these online facilities in the modern era. Therefore, this paper uses qualitative and quantitative
data analysis approach to conduct the research. After carrying out the research it is found that online banking
applications play a central role in the operation and performance of financial institutions. It is also found that
ethical approval was also undertaken to decline issues associated with ethics. Additionally, it was realised
that the entire project required 254 days and a budget of approximately $10,000 to successfully complete the
research.
Keywords: mobile banking, Internet banking, commercial institutions.
Table of Contents

RESEARCH IN IT 3
Introduction.....................................................................................................................................................................4
Problem statement...........................................................................................................................................................5
Research questions..........................................................................................................................................................5
Research Question and Hypothesis..................................................................................................................................5
Literature review.............................................................................................................................................................6
Internet Banking..........................................................................................................................................................6
Mobile banking security issues....................................................................................................................................8
Methodology...................................................................................................................................................................8
Introduction.................................................................................................................................................................8
Research design...........................................................................................................................................................9
Population target..........................................................................................................................................................9
Sampling frame...........................................................................................................................................................9
Sample and sampling tactic.......................................................................................................................................10
Research contribution................................................................................................................................................10
Ethics approval..........................................................................................................................................................11
Data collection Process..................................................................................................................................................11
Instruments for data collection..................................................................................................................................11
Data processing and analysis.....................................................................................................................................11
Evaluation metrics/Analysis......................................................................................................................................11
Timeline and costs.....................................................................................................................................................12
Timeline................................................................................................................................................................12
Budget cost............................................................................................................................................................14
References.....................................................................................................................................................................15
Appendes.......................................................................................................................................................................18
Appendix A: Ethics application screening questionnaire ..........................................................................................18
Appendix B: Online banking application...................................................................................................................22

RESEARCH IN IT 4
Introduction
Mobile banking is an invention which has progressively condensed itself in passive ways cutting
across different financial organisations as well as other economic sectors. In the 21st century mobile banking
had progressed from merely offering text messaging services to that of pseudo online banking which not
simply allow its customers to view their balances but also be in the position to set up a range of alerts (Beck,
Chen, Lin, & Song, 2016). In addition to that, online banking has made it possible for customers to transact
different activities like redeem loyalty coupons, money transfers, and deposit cheques using their cell phones
and instructing payroll based transactions. Indeed, the globe has revolutionised and it is increasingly getting
addicted to transacting businesses across the internet and through the cyber space in addition to the World
Wide Web (Frame, & White, 2014). Accordingly, in respect to internet commerce it has enlarged into
diverse forms of money as well as built on digital data which is offered by the private market actors
(Romānova, & Kudinska, 2016). Subsequently, these transaction have in one way or other replaced the state
authorised bank records and inspecting accounts as the accustomed payment means.
Technology has greatly revolutionised and it is playing a chief part in enhancing the principles of
service provision in the banking industry. Long are days gone when clients would queue in the banking halls
waiting to make payment for their utility bills, school fees as well as other monetary dealings (Sharma,
Govindaluri, & Al Balushi, 2015). Certainly, with the stride and advents taking place in the field of
information technology customers are no capable of doing all these transaction at the comfort of their houses
using their cell phones or by use of ATM cards (Jeucken, & Bouma, 2017). Moreover, as a result of the
tremendous development and growth of the mobile phone sector a majority of the financial organisations are
immensely venturing in the untapped opportunities. Therefore, financial institutions have partnered with the
mobile phone cycle providers to provide online banking services to their customers. Significantly, the ATM
banking is regarded as the primary as well as expansively adopted retail internet banking service in India.
Nevertheless, based on the recent statistics from Cooperative bank limited, Amritsar India indicate that the
adoption and use of mobile banking services has overshadowed the ATM banking in the last few years

RESEARCH IN IT 5
(Martins, Oliveira, & Popovič, 2014). Accordingly, the studies have shown that the major reason for the
rapid adoption and growth of the mobile banking system is that most of the low income earners currently
have access to cell phones (Shaikh, & Karjaluoto, 2015). The optimistic feature of mobile banking is that
cell phones are currently available even in the remote areas and at a cost effective price.
Problem statement
The major problem in this study is to determine the impact of online facilities towards the
functioning of commercial organisations in comparison to Cooperative bank, Amritsar (India) which does
not have these online facilities. The major assumption of many recent studies in operations enhancement as
well as set-ups learning has been that technology invention has a straight significance towards enhancing
performance (Al-Ajam, & Md Nor, 2015). Accordingly, premeditated management in the commercial sector
mandate that they should have efficient system in place to fight against capricious events which can endure
their operations and at the same time reduce the involved risks using technological inventions. Therefore,
only financial organisation that have the capacity to adapt the changing setting and adoption of novel
concepts as well as business approaches can survive (Safeena, Kammani, & Date, 2018).
Research questions
The study objectives include:
To determine the need to implement the online facilities in Cooperative Bank in Amritsar (India).
Research Question and Hypothesis
What is the need to implement the online facilities in Cooperative Bank in Amritsar, India?
H1: Online banking applications have a great significance towards the performance of commercial
organisations.

RESEARCH IN IT 6
H2: The absence of online banking facilities at Cooperative Bank, Amritsar India is cause for losing its
customers.
Literature review
This part intents to discover the in depth idea in relation to mobile and internet banking by reviewing
a range of past studies on the subject matter.
Internet Banking
As a result of massive innovation happening in the field of technology and communication it has led
to modern financial distribution channels growing rapidly both in figures and form like mobile banking,
ATMs, PC banking and Internet banking as the most recent (Hanafizadeh, Keating, & Khedmatgozar, 2014).
Following the dawn of the Interne, financial institutions have significantly accepted the net because of the
fast growth of the World Wide Web. At the same time in the commercial industry the internet was a signal
of a revolution in the banking distribution Arenas (Gaitán, Peral & Ramón 2015). Therefore, commercial
businesses especially banks massively invested in the development of the internet channels. Consequently,
internet banking has faced rapid development in most nations and has transformed the banking activities
(Shaikh, & Karjaluoto, 2015). It is inevitable that the internet banking has been continuously revolutionising
hence giving the present banking sector more and more offers and opportunities to serve their customers in a
better way (Yu, Balaji, & Khong, 2015). For instance, online banking started more than three decades ago
where customers were offered with application software programs which operate on personal computers
which can only be dialled into the bank through a telephone line, modem and run the programs remotely on
the user PC.
Conversely, the absence of internet as well as the expenses related with the usage of online banking
inhibited its growth. Nonetheless, towards the end of the 1990s the internet banking boomed as a result of
the internet explosion made users more comfortable with undertaking transactions across the web (Alalwan
et al, 2015). With the advent of the dotcom it became ostensible that the internet banking was not the