Research Project Assignment - Absenteeism and Turnover in Organisation
Thorough investigation of a relevant topic in travel and tourism or Hospitality Management
28 Pages6825 Words283 Views
Added on 2020-10-04
Research Project Assignment - Absenteeism and Turnover in Organisation
Thorough investigation of a relevant topic in travel and tourism or Hospitality Management
Added on 2020-10-04
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Research Project
Table of ContentsTITLE: ............................................................................................................................................1Chapter 1: Introduction ...................................................................................................................1Overview of the research ...........................................................................................................1Background of the Research ......................................................................................................1Rational of the Research ............................................................................................................2Research Aim .............................................................................................................................2Research Objectives ...................................................................................................................3Research Questions ....................................................................................................................3Chapter 2: Literature Review ..........................................................................................................4The concept of labour turnover and absenteeism of workforce in organisation.........................4Potential Issues that results in labour turnover and absenteeism................................................4The relationship between issues in organisation and labour turnover........................................5Different ways through which Hotel Crown Plaza deal with issues which results in labourturnover.......................................................................................................................................6Chapter 3: Research Methodology ..................................................................................................8Chapter 4: Data Analysis ..............................................................................................................11Chapter 5: Conclusion and Recommendation ...............................................................................22REFERENCES .............................................................................................................................23APPENDIX ...................................................................................................................................25
TITLE: “To identify the major issues that arises in labour turnover and absenteeism within anorganisation.” A study based on Hotel Crown Plaza.Chapter 1: Introduction Overview of the research Hotel industry is considered as the world's largest segment that employees the largeamount of human resources. In the modern business environment, the potential motive of eachsmall as well as large business enterprises is to attain higher growth and success within the workplace in respect to reaching at potential outcome (Schwab, 2013). The current trend in hotelindustry is increasingly growing. From the early decades till now, there are numerous numbers ofhotels that exists with high number of manpower. The speciality of the hotel industry is that themanpower cannot be substituted with mechanical or electronic devices. The hotel industryconsider their manpower as their strength because the major motive of services industry is tosatisfying the needs and wants of people in terms of attaining long term benefits. The role ofmanpower in hotel industry is very significant. Recently manpower turnover is the biggest issuein the hotel and hospitality industry. This causes the productivity and performance of the hotels.Labour turnover and absenteeism is considered to be the most essential issue within hotelindustry as these issues hamper the overall performance and productivity within the commercialcentre. It is the prior responsibility of an organisation or its management to manage theemployees turnover in respect to maintaining the organisational operations in appropriatemanner. Hotel Crown Plaza is the chosen organisation for this particular project. Its is amultinational chain of full service, upscale hotel service provider organisation. The potentialmotive of the firm is to reduce extra employee turnover in respect to enhance the profitability ofthe firm within the commercial centre. Background of the Research In today's modern business era, competition is on its peak and the potential purpose ofeach business enterprises is to attain higher growth and success within the market place(Cameron and Whetten, 2013). High employee turnover and absenteeism is considered to be thepotential issue of service industry and the major concern of the hotel industry is to reduce highemployee turnover is respect to attaining significant profit and growth. Crown Plaza a famous1
and multinational chain of full service, upscale hotels with its headquarter is in the country ofUnited Kingdom. The company was founded in the year of 1983. It forms different part of theInter Continental hotel groups family of brands, that involves inter Continental Hotels & Resortsand Holiday Inn hotels & Resorts. The hotel industry majorly operates around 52 countriesthrough more than 400 hotels that are located in the city areas. Crown Plaza has its world wideoperations and widely concern on fulfilling the needs and demands of customers in respect toretaining them for long run of business operations. Human resource is considered as an essentialaspect for each business organisation and in hotel industry manpower plays vast role inincreasing the operations and function through making appropriate alteration in their services andofferings. As a large service industry, the hotel Crown Plaza is concern on maintaining effectivemanpower and reducing extra employee turnover and absenteeism in order to reaching at higherposition through fulfilling the desires of people within the market place. Rational of the Research The research into consideration is based on the analysis of the major issues that arisesbecause of labour turnover and absenteeism within an organisation. This is a managementresearch project which provides an appropriate knowledge base in regards to the managementactivities that helps the learner in enhancing their knowledge base on the specified area of study.Employee turnover and absenteeism is considered as an essential issue which has a hugeinfluence on the overall activities of the firm (Sekaran and Bougie, 2016). Now a day's, thepotential concern of a small as well as large business enterprises is to retaining skilled employeesand reduce extra employee turnover in respect to enhancing the profitability and growth of thefirm at global level. Research Aim Research aim is determined as the key aspect of an investigation work as it is apredetermined aspect in which the research issues is identified and mentioned in the form ofclear and concise statement (Cooper and Travers, 2012). This section of the research plays vastrole in assisting the investigator in implementing all the research activities in right manner sothat appropriate outcome can be attained. The potential aim of this particular research is: “To identify the major issues which arise labour turnover and absenteeism inorganisation.” A case study based on Hotel Crown Plaza.2
Research Objectives Research Objectives are also ascertained as the another essential aspect of research workin which the research variables are explained in the form of small statement, this section providesguidance to the researcher to moving forward towards right direction to accumulate appropriateor relevant information (Deery, Walsh and Guest, 2011). This section of the research isinterlinked with research aim and the potential objectives of this specific research are associatedas below: To understand concept of labour turnover and absenteeism of workforce in organisation.To analyse issues which results in labour turnover and absenteeism.To determine relationship between issues in organisation and labour turnover.To recommend various ways through which Hotel Crown Plaza deal with issues whichresults in labour turnover.Research Questions Research Questions are also refers as the crucial part of the investigation. This sectionhas an interconnection with the aim and objectives of the research and provides a clear vision toattempt the section of literature review in appropriate manner with the support of appropriateevidence of author's perspective (Greer and Payne, 2014). The essential research questions ofthis particular investigation are described as below: Do you aware about concept of labour turnover and absenteeism of workforce?What are the issues which results in labour turnover and absenteeism?What is the relationship between issues in organisation and labour turnover?What are the various ways through which Hotel Crown Plaza deal with issues whichresults in labour turnover?3
Chapter 2: Literature Review The concept of labour turnover and absenteeism of workforce in organisationLabour turnover means ratio of number of workers which leave organisation due todismissal, resignation within specified period of time. There are different reasons which increaseabsenteeism of workforce within organisation. Employees absenteeism means non presence ofworker from his regular working style. Absenteeism is the reason of job satisfaction, personalconflict, etc. There are different losses which employees as well as employer. For instance: incase key employee is not part of organisation for longer period because of job dissatisfaction,lack of motivation, etc. then this affects business operations of organisation because there isnegativity in mind of workers (Wehrmeyer, 2017). According to Shawn Grimsley labourturnover and absenteeism are the major issues which these days organisations are facing. In caseof Hotel Crown Plaza, there are many employees and there is difference in cultural values,geographical region, ethics, etc. which has to be kept in mind by manager to deal withworkforce. There are different aspects which has to be considered by managers of organisation, somajor issue of labour turnover can be minimised. There is impact on performance of workers dueto lack of motivation, hence this affects there efficiency. Due to labour turnover and absenteeismgrowth orate of association gets affected in negative manner. When employees leaveorganisation, then it affects brand image of Hotel Crown Plaza in adverse manner. For instance:employees is dismiss from the designation because of small mistake. In this case, this individualmay give bad review for Hotel Crown Plaza. In current market, monetary benefits are notsufficient, there are some rewards, recognitions, gifts, holidays, entertainment activities whichhelps to make long term relations with workers and provide them satisfaction (Marek, Schaufeliand Maslach, 2017). Employees of Hotel Crown Plaza are the main source which represent infront of consumers hence it is important to motivate and keep satisfied them, so their efficiencycan be maintained. This ultimately helps in growth and development of Hotel Crown Plaza. Potential Issues that results in labour turnover and absenteeismAccording to Cheryl VanOrnum there is difference in issues of labour turnover as perdifference in location, industry, location, geographical region, etc. Hence it is clear that there aredifferent reasons which affects employees turnover and absenteeism of workforce. In Hotel4
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