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Impact of Training and Development on Customer Satisfaction

   

Added on  2023-03-21

14 Pages853 Words83 Views
Research project

Content
• Introduction
• Data analysis
• Conclusion
• References

INTRODUCTION
Training and development are the most important concepts that need
to be established and followed in every organization with maximum
attention.
Through these practices the skills and capacities of the present
working staff can be raised and profitability of the firm can be
increased.

Research aims and objectives
Aim - “To determine the impact of training and development on customer
satisfaction. A case study based on H&M.
Different objectives of the research are given below:
To identify the need of training and development in business.
To evaluate how training programs helps in developing satisfaction
level of customers.
To measure the change in organization sales after training programs

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