Growing Demand of Contactless Passenger Experience in Aviation Industry

Research project CW-
Aviation investigations

TABLE OF CONTENT
Main body........................................................................................................................................1
Rationale......................................................................................................................................1
Literature review..........................................................................................................................2
To develop understanding about the concept of contactless passenger experience....................2
Identify the impact of contactless services provided by the aviation industry............................3
Quality of services in contactless................................................................................................3
Challenges faced by customers....................................................................................................4
Methodology................................................................................................................................5
Conclusion.......................................................................................................................................7
REFERENCES................................................................................................................................8

Title – to study the growing demand of contactless passenger experience in aviation industry – a
study on touch less travel
Objective
 To develop understanding about the concept of contactless services among the customer
 To identify the impact of contactless services provided by the aviation sector to
customers
 To examine the quality of services provided to customer in contactless services
 To recognize the challenges faced by customers to use contactless services
Main body
Rationale
The reason why we have chosen this topic is to know about the concept of contactless
passenger experience and why touchless travel is in demand these days. As in this situation of
pandemic to maintain social distancing customer demand touchless travel. Contactless
technologies have demonstrated to be a distinct advantage for the air transport industry and past
lately. airlines and air terminals have altogether limited their spending, touchless innovation
stays a high venture need. endeavors increase rapidly to make a touchless traveler experience at
the air terminal climate. making the check-in process totally touchless has been a need for
airlines in the previous year. airlines has presented a few contactless strategies for fundamental
travel including contactless booths, Passenger Reconciliation System (PRS), contactless
payments at the air terminal, just as improved features on its mobile application to help guarantee
a smooth and safe travel insight.
Airline acquainted an end-with end touchless travel program empowering travellers to
registration for their flight distantly utilizing their mobiles at the 44 airportsin its network.
Biometrics innovation additionally has a significant part to play in making a touchless travel
insight. The execution of the innovation in the aviation industryhas been well in progress in the
previous few years, however its capability to work with a more contactless travel experience has
sped up the appropriation significantly further in the wake of the COVID-19 pandemic. In
occasions when travelers have gotten more careful about contacting surfaces, a few airline have
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