Growing Demand of Contactless Passenger Experience in Aviation Industry

This research project focuses on studying the growing demand of contactless passenger experience in the aviation industry. It explores the impact, challenges, and quality of services in contactless. The objective is to develop an understanding of contactless services among customers, identify the impact of contactless services provided by the aviation sector, examine the quality of services, and recognize the challenges faced by customers. The research is based on a literature review and secondary research.