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Research Project

   

Added on  2023-04-17

9 Pages392 Words403 Views
Research topic
To analyse the impact of quality
services on customer satisfaction in
hospitality industry: A case study of
Marriott.

Rationale aim and rationale
The present research project is prepared with an aim to
analyse the impact of quality services on customer
satisfaction: A case study of Marriott. Earlier, several
studies were done on this selected topic but effective
conclusion is still not evaluated.

Research objectives
To define the concept of quality services
To investigate the importance of consumer
satisfaction in hospitality industry
To evaluate the impact of quality services on
consumer satisfaction in hospitality industry.
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