Research Project

Study SkillsTask 4.1

Aims and objectives
TITLE- “To assess the impact of poor communication from
management to staff has resulted in poor levels of customer service- a
case reference to Hilton Hotel in Hong Kong”.
To assess the concept and importance of communication within the
firm.
To evaluate the effects of communication on employee encouragement
in the business.
To examine the level of poor communication which results in
decreasing employee morale within Hilton Hotel, Hong Kong.
To analyse the different strategies used by business to improve
communication among employees which results in customer
satisfaction.

Theme 1: Poor communication among management and staff
impacts upon customer service.
Yes No
0
5
10
15
20
25
30
35
40
Column B

Theme 2: Employee motivation is the best factor that helps in
attaining organizational success.
Yes
No

Theme 3: Keeps us fully informed encourages individual within
firm.
Keeps us fully
informed
Keeps us fairly
informed
Gives us only a
limited amount
of information
Doesn't tell us
much about the
firm
0
5
10
15
20
25
Column C

Theme 4: Poor communication among management and staff
affects individuals morale.
Yes
No

Thank You