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Research Project

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Added on  2023-04-20

Research Project

   Added on 2023-04-20

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Study SkillsTask 4.1
Research Project_1
Aims and objectives
TITLE- “To assess the impact of poor communication from
management to staff has resulted in poor levels of customer service- a
case reference to Hilton Hotel in Hong Kong”.
To assess the concept and importance of communication within the
firm.
To evaluate the effects of communication on employee
encouragement in the business.
To examine the level of poor communication which results in
decreasing employee morale within Hilton Hotel, Hong Kong.
To analyse the different strategies used by business to improve
communication among employees which results in customer
satisfaction.
Research Project_2
Theme 1: Poor communication among management and staff
impacts upon customer service.
Yes No
0
5
10
15
20
25
30
35
40
Column B
Research Project_3

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