Research Project

RESEARCH PROJECT
TASK 4

Theme 1:There are various customers whose visit in
the Hilton hotel in various time
Once in a three month Once in a six month Once in a year
0
5
10
15
20
25
30
35
40
45
Percentage

Theme 2: Service quality is one major component
which affect customer satisfaction level of Hilton
hotel
1 2 3 4 5
0
10
20
30
40
50
60
70
Which one of the component of
Hilton hotel service which
affects your satisfaction level?
Service quality Good brand
image Good value Quick
services Percentage