Impact of Managing Cultural Diversity on Physical and Mental Disabilities at Workplace

Research Project
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Title: “To examine the impact of managing cultural diversity to reduce the issue of Physical and
Mental Disabilities at workplace”. A study on ASDA.
Abstract: This study is done to increase knowledge upon the impact of culture diversity in
order to resolve the issue of Physical and Mental Disabilities at workplace. These are the
required approach that employer requires to analyse in order to promote equality and diversity at
workplace. This research is based on ASDA which is a British supermarket retailer. In order to
gather relevant information, primary and secondary sources are used that analysing views and
opinions of services users. With the help of this analysis, organisation can identify the
requirement of implementing cultural diversity at workplace.
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Acknowledgement: For this research, I want to thank my superiors and guide for their
guidance to structure this research as well as in data gathering practices from different sources.
They also resolve my queries and evaluate efficiency level of my research.
Furthermore, I want to appreciate working practices of employees of ASDA who provide
their contribution in gathering relevant information of firm.
At last, I want to thank my family members and friends for their support that motivate me to
done this research.
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Contents
INTRODUCTION...........................................................................................................................5
LO1..................................................................................................................................................5
P1 Defines a research question or hypothesis, supported by a literature review........................5
P2 Research methods and conduct primary and secondary research..........................................9
LO2................................................................................................................................................10
P3 Primary and secondary research using appropriate method.................................................10
P4 Apply appropriate analytical tools to analyse research findings and data............................14
LO3................................................................................................................................................24
P5 Communicate research outcomes in an appropriate manner for the intended audience......24
LO4................................................................................................................................................24
P6 Reflect on the effectiveness of research methods.................................................................24
P7 Alternative research methodologies.....................................................................................25
CONCLUSION..............................................................................................................................25
REFERENCES..............................................................................................................................26
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INTRODUCTION
Equality and diversity is a term that can be defined as promoting equal opportunity for all by
implementing diversity within workplace (Arnett and et.al., 2020). Both these terms determine
separately as equality is about ensuring that everyone has equal opportunity and they are not
treated differently on the basis of their characteristics and by any other term. On the other hand,
Diversity is about taking actions by employ a workforce of individuals without discriminating
them on the basis of gender, race, age, culture, religion and so on. In this regard an organisation
requires to implement cultural diversity at workplace by providing employment opportunities to
those who belongs to different culture, country and workplace. By implementing such, firm can
promote respect of other cultures by developing a team of individual who belongs to diverse
culture. These kind of practices are required to promote employee’s morale by providing them
appropriate satisfaction from their job role. This research is based on ASDA which is a British
supermarket retailer which was founded in the year of 1949 by Peter and Fred Asquith and Sir
Noel Stockdale. This organisation provides their product and services in their more than 630
stores in which they have a huge workforce. For the firm, it is required to implement cultural
diversity because the employees of the firm belong to different cultures.
LO1
P1 Defines a research question or hypothesis, supported by a literature review.
In an organisation, cultural diversity plays a most important role in order to enhance
employee motivation, their morale as well as to provide them job satisfaction. Management can
access such practices by providing fair treatment to their employees that can assist them to
develop positive working environment (Gundara and Jacobs, 2019). With the help of these
practices, an organisation can retain their employees for a long duration that helps in managing
productivity within organisation. This research is based on cultural diversity practices of ASDA
that can assist them to resolve issues related to physical and mental pressure over the employees.
Research Aim
Main aim of this research is “To examine the impact of managing cultural diversity to
reduce the issue of Physical and Mental Disabilities at workplace”. A study on ASDA.
Research Objectives
 To identify the impact of cultural diversity within a workplace.
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 To examine the importance of managing cultural diversity over business performance of
ASDA.
 To identify main issues that occurs at workplace due to Physical and Mental Disabilities.
Research Questions
 What is the main impact of cultural diversity within a workplace?
 What are the importance of managing cultural diversity over business performance of
ASDA?
 What are the issues that occurs at workplace due to Physical and Mental Disabilities?
Hypothesis
Hypothesis 1
Null hypothesis: μ = There is impact of cultural diversity within a workplace.
Alternative hypothesis: μ ≠ There is impact of cultural diversity within a workplace.
Hypothesis 2
Null hypothesis: μ = There is importance of managing cultural diversity over business
performance of ASDA
Alternative hypothesis: μ ≠There is importance of managing cultural diversity over business
performance of ASDA
Hypothesis 3
Null hypothesis: μ = There is different issues that occurs at workplace due to Physical and
Mental Disabilities
Alternative hypothesis: μ ≠There is different issues that occurs at workplace due to Physical and
Mental Disabilities
Literature review
The main impact of cultural diversity within a workplace
As per the views of Katle Reynolds, 2017 now a day, a workforce is made up of
individual who belong to different culture, ages, gender and religion (13 benefits and challenges
of cultural diversity in the workplace, 2017). Many organisations understand that it is required to
implement cultural diversity at workplace in order to appreciate belief and values of different
cultures. These kind of practices are essential at workplace because while diversity is properly
managed, the result of this is that all the individuals would consider themselves important that
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