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Research Project

   

Added on  2023-03-23

14 Pages355 Words87 Views
RESEARCH
PROJCT

Cover table
• Introduction
• Aims and objectives
• Thematic analysis
• References

INTRODUCTION
• Customer satisfaction has been considered as
marketing term which can be analysed or measures
how goods and services supplied by company in order
to meet basic needs and demand of people.
• The present report is based on EasyJet which is British
airline, operating under the low cost carrier model.

Aims and objectives
Aim: To identify the impact of best quality services of
EasyJet on customers’ satisfaction.
Objectives:
•To critically evaluate the concept of customer
satisfaction.
•To investigate the importance of best quality services
with in airline industries.
•To evaluate the impact of best quality services of
EasyJet on customers’ satisfaction.
•Recommend the ways to meet customer satisfaction.

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