Research Project

Research Project

Aim and Objectives
Aim of the Research-
• With the help of this can easily access the effect on the quality of services and customer
satisfaction within the hospitality industry. As per the case study of: “Grosvenor House Hotel”.
Objective of the research-
• To take effective step in order to in ordered to maintain the customer satisfaction.
• To analyse the outcome quality of services as per the profit margin and cost of the business
enterprise.
• To recommend the various ways which is helpful to maintain service quality in manner to have
improvement in more efficient manner.
• To identification of the revenue generate in the organisation
• To provide effective training services to the customer so that they can able to provide quality of
services to the number of consumers.

Theme1: At least for once the individual
prefer to visit the Grosvenor House Hotel.

Theme 2: is services of Grosvenor
House hotel is satisfying ?

Theme:3 the problem should be quickly
solved within flat hotel staff in ahead.

Theme: 4 the services which is to be considered
at the time of selecting Grosvenor House Hotel?

Theme 5 is accommodation services are more
preferred rather than customized service.

Theme 6 The number of participant
willingly visit the hotel gain.

Thank You