Theme 1: Customer relation with company 01.Fromhow muchtimeyou areconnected with the Amazon? Frequency a.lessthana year 15 b.morethana year 5 a. less than a yearb. more than a year 0 2 4 6 8 10 12 14 1615 5 Column B
Theme 2: Impact of external factor on company. 02.Is organizationhas aimpactof external environmenton it'scustomer assistance? Frequency a. Yes16 b. No4 yesno 0 2 4 6 8 10 12 14 16 16 4 Column B
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Theme 3: Change in trade on social needs 03.IsAmazon changetheir tradestyle accordingto social needs? Frequency a. Yes14 b. No6 yesno 0 2 4 6 8 10 12 14 14 6Column B
Theme 4: Organisational surroundings for the company. 04.Isinternal organization environment pleasantforit's customers? Frequency a. Yes12 b. No8 yesno 0 2 4 6 8 10 12 12 8 Column B
Theme 5: Effectiveness of organisational market strategy. 05. Is company's marketstrategy effective for them togainhigher market share? Frequency a. Yes18 b. No2 yesno 0 2 4 6 8 10 12 14 16 18 18 2 Column B
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References Dobbs, ME 2012, 'Porter's Five Forces in Practice: Templates for Firm and Case Analysis',Competition Forum, 10, 1, pp. 22-33, SPORTDiscus with Full Text, EBSCOhost, viewed 31 July 2015. downdetector.com, 'Amazon Down? Current Status and Problems'. N.p., 2015. Web. 3 Aug. 2015. Greenbush, 'Why Amazon Is Great but Not Good'. N.p., 2012. Web. 31 July 2015.