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RESEARCH PROJECT Introduction Customer satisfaction has been considered as marketing term which can be analysed ormeasureshowgoodsandservices suppliedbycompanyinordertomeet basic needs and demand of people. The present report is based on EasyJet which is Britishairline,operatingunderthelow cost carrier model. Aims and objectives Aim:Toidentifytheimpactofbest quality services of EasyJet on customers’ satisfaction. Objectives: •To critically evaluate the concept of customer satisfaction. •To investigate the importance of bestqualityserviceswithin airline industries. •Toevaluatetheimpactofbest qualityservicesofEasyJeton customers’ satisfaction. •Recommendthewaystomeet customer satisfaction. In this chapter, researcher use information which person collects from people through ask related question with them. In this report investigator prepare thematic analysis. In which person use all his efforts and prepare different themes on several questions. Conclusion Findings- From the above finding it is depicted that in this modern era, large number of use airline services of Easy Jet. Companyprovidebestqualityservicestopeoplein international market at reasonable price. Furthermore, firm chargelessmoneyascomparisonwithotherairline industries. From the above mentioned statement it is clear that 8 respondents are highly satisfied with the services of company. Out of 20 6 people are just satisfied which means this also good sign for firm. 3 persons neither satisfied nor dissatisfiedmeanstheyareneutral.Another2persons dissatisfied and remaining 1 is not happy with quality service of firm. YesNo 0 5 10 15 15 5 Theme 2 Series1 Findings- On the basis of above findings it is clear that large number of respondents thinks that Easy Jet is able to meet customerneedsanddemandthroughprovidebestquality services to them. Out of 20 people 15 persons are satisfied with statement and remaining 5 are not. Thematic analysis From the above based research report it can be concluded that when high quality service is being provided by the Airlines company then it is easier for them to achieve higher level of consumer satisfaction. 0 4 65432 Theme 3 Findings- As per above mentioned graph it is clear that numerous person is using services of Easy Jet. Out of 20, 6 respondents are agreeing with the statement company offer best quality services to its targeted customers. 5 people are just agreeing; 4 persons are neutral as they do not want to say anything. But 3 are disagree and remaining 2 are strongly disagree.