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Findings and outcomes Theme 5 Majorly customers using travel agent to plan their trip and bookings By yourselfBy travel agent Any other Theme 2 Majorly people work from 6 to 12 years so that they have more experience 1-6 years6-12 years More than 12 years YesNoCannot say 0 2 4 6 8 10 12 14 16 Theme 4 Employees requires training implement technological tools at workplace Theme 7 Main benefit with implementation of technology is increasing economic performance Increasing economic performance Generate more revenue and profits Increase customer base Theme 1 Employees are highly satisfied with implementation of technology in Thomas Cook Group Highly satisfiedSatisfiedNeutral DissatisfiedHighly dissatisfied Social mediaAdvance technologyInternet considerationAny other 0 2 4 6 8 10 12 14 16 Theme 3 Social media is the best element that helps to implement the technology in Thomas Cook Group 0 Theme 6 Main purpose of the chosen business is to increase tourists at business environment Yes No Cannot say 024681012141618 Theme 8 Technology implementati on create benefits to develop target market