Effect of Staff's Training on Client Satisfaction in Airline Industry

TO DETERMINE AFFECT OF STAFF'S TRAINING ON CLIENT SATISFACTION IN AIRLINE
INDUSTRY
OVERVIEW OF RESEARCH RESEARCH OBJECTIVES RESEARCH QUESTION
In today's modern market, customers satisfaction is
more important for every organisation to attain
competitive advantage in market place. In this,
company provide quality services to its customers
which leads in enhancing the performance level of the
business at competitive market place. In this manager
and top level authorities play important role in
allocating right task to capable employees in which
they easily understand customers requirements in order
to retain them for long time period. In this Easy Jet is
popular airline company which provide effective
services to their clients. This company was established
by Sir Stelious Haji-loannou in 1995. at present it work
under a private organization. This firm expand their
business at international level and also cover approx 30
countries. By this company easily attain their target
and maximize their profitability level.
It is also important part of research which is
related with research aim in order to provide
better direction to the business to attain
competitive advantage. For this there some
effective objectives are as follows:
 To effectively evaluate the overall
effectiveness of training and development
in airline company.
 Identify appropriate tools and techniques
which used by company for giving better
training their staff members.
 To assess the better relationship among
satisfies customers and training of the
employees.
 Analysis all the factors that helps in
attaining better positive at market place.
In this context there are some appropriate questions are
mentioned in below:
 How to measure training and development
effectiveness in airline industry?
 What kind of tools and techniques of training
considered by Easy Jet company in order to
provide their workforce?
 How assess the relation among customer’s
satisfaction and training of the employees?
 What type of factors are used by company to
reach at competitive place in market?