Research project

Task 4
Research Project

Aims and objectives
The aim of the study is “To assess the impact of
customer satisfaction upon business success- a case
reference to Ledbury Restaurant, London.
To identify the importance of customer satisfaction
within Ledbury Restaurant.
To assess the relationship between customer
satisfaction and business success.
To determine different factors that can bring
enhancement in the level of customer satisfaction
within restaurant.

Theme 1: Products or services offered by restaurant
are satisfactory.
Strongly satisfied
Satisfied
Neutral
Dissatisfied
Strongly dissatisfied
0
2
4
6
8
10
12
14
Column B

Theme 2: Quick response is the factor that affect
customer satisfaction within business.
Communication
Reputation
Quick response
Feedback from clients

Theme 3: Customer satisfaction affects business
success.
Yes
No
0 5 10 15 20 25 30
Column B

Theme 4: Individual is satisfied from the services
offered as it improves the customer loyalty within
firm.
Yes
No

Theme 5: Customers are satisfied from the
company service representatives.
Strongly disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Strongly agree
0
2
4
6
8
10
12
14
16
Column B

Thank You