Consequences of Workplace Discrimination on Equality and Diversity in Organization

Research
Project

ABSTRACT
The main aim of present research is to analyses impact of workplace discrimination on
the performance of employees. It has also discussed about how not developing equal and diverse
culture has lower down the productivity of employees. It has been analyzed that increase in
workplace discrimination has reduced down productivity of employees. It has also increased
employee turnover and because of this the hospitality organization is in situation of crisis. They
have been going through really difficult stage.
In the present report discussion related to importance of having diverse culture is also
being done. It has been analyzed that in organization the promotion of workers is not been done
on skills and capabilities of employees. It has also been analyzed that leaders in organization are
biased which has led to lower morale values.
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Table of Contents
ABSTRACT....................................................................................................................................1
TOPIC..............................................................................................................................................3
Title..............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
Rationale......................................................................................................................................4
Significance.................................................................................................................................4
LITERATURE REVIEW................................................................................................................4
RESEARCH METHODOLOGY....................................................................................................5
DISCUSSION AND ANALYSIS...................................................................................................7
RESULTS......................................................................................................................................18
REFLECTION...............................................................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20
APPENDIX....................................................................................................................................21
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TOPIC
Title
To analyse consequences of workplace discrimination affecting the equality and diversity
in organization: A case study of Paddington court hotel”
INTRODUCTION
Equality is basically about ensuring that everyone is provided with equal rights and
opportunities. Diversity basically means that people from all religion, culture, colour race are
recruited in organisation. Diverse culture is useful for enhancing productivity of an organisation.
Workplace discrimination means that equal opportunities are not being given to employees even
when they are deserving or capable. Present report will lay emphasis on Paddington court hotel
who are involved in providing exquisite services to guests and travellers. Hospitality
organisation is headquartered in United Kingdom. Currently organisation is being suffering from
issues related to workplace discrimination and it has lower down the job satisfaction level of
employees. Present report will lay emphasis on the various research methods and approaches
used. It will also lay focus on the initial literature review searched.
Research aim
“To analyse consequences of workplace discrimination affecting the equality and diversity in
organization”
Research objectives
 To analyse the impact of workplace discrimination in organization
 To assess the issues which can be developed because of workplace discrimination
 To evaluate the benefits of equality and diversity in the Paddington court hotel
 To analyse the ways through workplace discrimination can be reduced.
Research questions
 What are the impacts of workplace discrimination in organization?
 What are the issues which can be developed because of workplace discrimination?
 What are the benefits of equality and diversity in the Paddington court hotel?
 What are the ways through workplace discrimination can be reduced?
Rationale
The main objective of carrying out present research is to analyse the impact of workplace
discrimination on job performance of employees. It contributes to the existing human resource
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management literature by highlighting the importance of equality and diversity. Currently
employees of Paddington court hotel are suffering from issues related to workplace
discrimination which has lower down their motivational level (Noor and Shaker, 2017). It has
been analysed that this issue has increased employee turnover in organisation and various
conflict can also be seen in the firm. Equal chances are not being given to deserving candidates
which has resulted in lowering down of productivity and efficiency of employees. In Paddington
court hotel they have also being facing issues related to low employee morale because of
workplace discrimination. Employees has also faced the problem that performance appraisals are
not based on how employees act in firm. There is internal politics going on in this situation too.
So, this paper is really important to be discussed.
Significance
This topic is highly important as implementing equality and diversity in organisation is
necessary in order to enhance motivation level of employees. Giving equal chances to every
employee irrespective of their religion, background, colour can have positive impact on growth
of company. Diverse culture can assist in increasing the productivity and operational efficiency.
This can also assist them in increasing brand reputation of organisation(Plickert and Sterling,
2017).
LITERATURE REVIEW
Theme 1: Impact of workplace discrimination in organization
Workplace discrimination has several negative impacts on the overall performance of the
company. According to the Yu and Lee, (2019) workplace discrimination or unfair treatment
with employees because of their gender, age and different background cultural lowers their
morale. When employees feel discriminated within an organization then they find problems in
focusing on their work. For more supporting this view Kulaš Mirosavljević and Matinjanin,
(2020) stated that workplace discrimination lowers productivity and performance of employees
because they are less likely to focus on their work and support company in accomplishing their
goals. It is also stated that workplace discrimination or unfair treatment with employees within
an organization does not only have physical impacts but also have negative impacts. It leads to
anxiety, depression, and loss of self control. Sometimes employees attempt to suicide when they
are being discriminated even after performing all functions in an effective manner only because
of their gender, culture, age and experience.
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Sarwar and Muhammad, (2020) argued and said that as per them workplace discrimination when
employers do no treat their all employees in a fair manner then it affects image of the company
because employees are more likely to leave organization. Increasing rate of employees turnover
rate affect overall productivity and image of the company because employees give negative
comments and feedbacks that have negative impacts on people. on contrary side Boone, (2020)
said that employers or colleagues who bully other colleagues only because of their gender, age
and other factors then it leads to poor self rated health, increases psychological distress as well as
poor mental functioning over time. In addition, it is also found that employees who become
victim of discrimination at workplace find problems in interacting with their co-workers even to
those who are not causing discrimination to them. It affects their relation with all people. Poor
relation with others or co-workers at workplace leads to poor performance and anxiety. They
also face problems in maintaining balance between social and professional life. They also do not
take part in Jovial conversation and interacting with co-workers in an effective manner
On the other hand, Roscigno, (2019) said that workplace discrimination affect mental
health of employees more than physical health Employees who experiences discrimination often
deal with emotional issues. They start to doubt themselves and ask that why they are working
here where they do not want to work. They also doubt on themselves and feel that they are not
worth as per the requirements of their organization and their co-workers are more efficient than
them. It lowers their morale and also affects their confidence. Due to lack of confidence they find
problems in performing functions that lowers their performance or productivity. Panicker,
Agrawal and Khandelwal, (2018) also said that discriminated employees at workplace are more
likely to cannot mistakes and errors in their work due to lack of confidence and concentration, It
affects image and sales of the company. Due to poor quality of products, customers are more
likely to switch brand and it decreases chances of their competitive advantages opportunities.
Theme 2: Issues which can be developed because of workplace discrimination
Workplace discrimination creates several problems for company. According to the view
of Krishna and Kim, (2020) workplace discrimination creates barriers in the path of their success
and in employing skilled workforce. Job refusal by skilled candidates is one of the main issues of
workplace discrimination which companies have to face. For hotels it is important to satisfy
needs of their guests and it can only be possible when they have skilled as well as loyal
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