Research Project

To safe your and my time, send me please full Task 1 including LO1, AC1.1, 1.2, 1.3, 1.4, 1.5 as I have to submit it first and after that I am allowed to continue. I am looking for a Merit grade.

RESEARCH PROJECT

INTRODUCTION
In today's time, every firm wants to gain huge success and
market share as compared to their rival. For achieving this
objective, corporations develop such effective strategies
and tactics through which it can compete with
competitors (Bauer, 2014). In this situation, it is very
important for company to satisfy its customers because
they are the king of market. If they are satisfied and
happy with company's product and services, then they can
be automatically attracted towards it. This makes the
higher profitability of the organization in the competitive
business environment.

Theme 1: Many times customers have used Easy
jet airline services
Once Twice Three times More than five time
0
1
2
3
4
5
6
7
8
9
10
Frequency

Theme 2: Diploma and program students are
doing from UKCBC university
Diploma in marketing
Diploma in finance and accounting
Diploma in health and social care
Diploma in food nutrition
0
1
2
3
4
5
6
7
8
9
Frequency

Theme 3: Meaning and terminology of
customer satisfaction and service quality
Yes
No

Theme 4: Customer are using the services of
Easyjet then service quality factors affects your
satisfaction level
Impressive brand image
Prices of the flights
Service quality
Quick services

Theme 5: Quality of services can influence
customers satisfaction level in the Easyjet
Strongly agree
Agree
Disagree
Strongly disagree
0 2 4 6 8 10 12 14 16 18
Frequency

Theme 6: While customers takes decision of
purchasing services of airline then service
quality can influence the decision
Strongly agree Agree Disagree Strongly disagree
0
2
4
6
8
10
12
14
16
18
Frequency

Theme 7: Easyjet have high quality of services
as compare to other airline service provider in
the UK
Strongly agree
Agree
Disagree
Strongly disagree
0 2 4 6 8 10 12 14 16
Frequency

CONCLUSION
From this entire research study it has been analysed that
in order to improve customer satisfaction level in the
airline industry it is very important to deliver high
quality of airline services to them. By deliver high
quality of services, customer can become happy and
satisfy with organisation and repurchase the same
product and services from the same organisation. In
addition to this, If company provides effective quality
of product and services then customer satisfaction
will be high.