Assignment on Performance management - (Doc)

Research
Project

Research
Proposal

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Aims & Objectives...........................................................................................................1
1.2 Identifying the factors that contribute to the process of research project selection.........2
Rationale.................................................................................................................................2
1.3 Literature review. ............................................................................................................2
1.4 Research Project Specification methodology...................................................................3
1.5 Appropriate plan and procedures for the agreed research specification. .........................4
TASK 2............................................................................................................................................7
2.1 Resource efficiency to the research question or hypothesis.............................................7
2.2 Undertaking the proposed research investigation in accordance with the agreed
specification............................................................................................................................7
2.3 Collect Relevant data........................................................................................................9
LO 3...............................................................................................................................................10
3.1 Explaining the appropriate research evaluation techniques...........................................10
3.2 Interpret and analyse the results with the help of tools and techniques.........................10
3.3 Recommendation............................................................................................................15
TASK 4..........................................................................................................................................17
4.1 Findings & Outcomes.....................................................................................................17
CONCLUSION .............................................................................................................................17
REFERENCES .............................................................................................................................18

INTRODUCTION
Management performance of operations, sales and other promotional activities that helps
to continue the up gradation process within the organisational level. Sales profession moves
faster and more challenging organisations needs to collect more data or ideas to present itself
best performance within the competitive market. Present study will be based on to recommend
the strategies or task to improve the performance, sales and operations of the company. Present
study will be taking Waitrose company will be taking into action.
TASK 1
1.1 Aims & Objectives
Background
Logistically defined has smooth an enterprise conduct its operations in order to take the
best developing results and goals. This management is very much crucial for the company as its
performance of internal and external relations (Christopher, 2016). Present study will
recommend the ways or strategies to develop the new managerial goals and new managing
successful business growth. Apart from that, it also presents the best developing results and
outcomes.
Aims : “To recommend ways or methods to improves the performance, sales or operations”. A
case study based on Waitrose”.
Objectives
 To identify the importance of performance, sales and operations within Waitrose.
 To determine the impact of law performance of sales and operations.
 To recommend the ways and strategies for maintaining the performance of performance
of sales and operations.
Research Questions
Q. What are the importance of performance, sales and operations?
Q. What are the impact of law performance of sales and operations?
Q. What are the recommended ways or strategies for maintaining the performance of
performance of sales and operations ?
1

1.2 Identifying the factors that contribute to the process of research project selection.
Rationale
Performance management is the most crucompany. This must be required and best
developing goals to make the best form of result outcomes for the company betterment. The sales
profession moves faster than ever today in order to meet out the best form of result in best
possible manner. Present study outcomes will help to get over from the activities that affect the
new emerging growth. This also helps to support the better environment and making the new
emerging market (Costas and et.al., 2015). In order to keep the performance stable of sales,
company needs to adopt some productive style of strategies that helps to make the business new
productive. Overall, due to failed in proper performance systems employees get demotivated.
1.3 Literature review.
According to Gallego-Álvarez, Segura and Martínez-Ferrero (2015) Sales management or
the department is the most crucial and vital within the organisation to earn profit revenue. Sales
and operations mainly aggregate the planning, process where executive level management
regularly meets the needs of review projection of outcomes. Sales & Operations are the most
expected and the only department that helps to meet out the best outcome results and growth.
Sales full fill the overall sales objectives that affect the new emerging and market development
goal and new market affecting goals. Without effective sales performance cannot be like that
effective work according to meet out the approachable results and growth.
As per the Grant (2016) Operation performance is the most awaited into more appropriate
new emerging new growth and major affecting growth. Operation management and performance
also a very important to get the best effective term. e view of author Sales and operations are the
most essential activity within the company that affect the better environmental goals. Database
management systems allow for an improved consistency in the manner in which data is
manipulated, collected and distributed throughout a company operational structure to be
achieved without incurring excessive costs or risk. Due to failure in the sales management or
fails to meet the data to data task it directly affect the company performance that affect the sales
profit influences. It has been critically evaluated that sales and operations are the two supportive
part for the organisation which can affect negatively on the company atmosphere.
2

1.4 Research Project Specification methodology.
Research approach: It affects the new managing and better developing task. Research
approach is the plan or process which is based on hypothesis. It has been divided into two parts
deductive and inductive research approach. Inductive approach starts the research process with
the help of observation theories which is proposed towards the end (Mackey and Gass, 2015).
Besides, deductive approach developing hypothesis on existing theory. Present study will be
based on inductive research approach
Research design: Research design is the plan or procedure of the overall process that
affect the research process or goals. Research design is divided into exploratory and conclusive
research design that affect the new emerging marketable growth and result outcomes.
Exploratory aims are to explore the research topic. Besides, conclusive generate the new findings
that are practically useful. Present study uses exploratory research design tool.
Data collection: This is the most essential term to be used in a proper way to accomplish
the research outcomes. There are two types of data collection method primary and secondary
method. Primary data has been based on fresh that collected from research, survey, interviews
with respondents. Contrary, Secondary data collection method collected from existing data by
using internet, books, journals etc. present study will be uses both primary and secondary data
collection technique (Taylor, Bogdan and DeVault, 2015).
Data Analysis : Data analysis is the another process once researcher collects data. Data
analysis interpret the data into outcomes or finding to problem solving. There are two types of
data investigation technique qualitative and quantitative. Qualitative technique based on critical
manner where collected data interpret into thematic manner by using some tables and graphs. On
the other hand, quantitative method of analysis based on numerical or mathematical manner to
develops their own growth and process identification. Present study uses Qualitative data
analysis method.
Sampling : Sampling is the systematic approach that selects number of people as a
respondent which includes in the study. There are two types of sampling method probability
sampling and non-probability sampling method. Probability sampling in which researcher give
chance to every member to participate in the survey. Besides, non-probability sampling method
will selects limited number of respondents. Present study based on simple random sampling
method.
3

Ethical consideration: Ethical considerations are the particular or necessary specified
area this specified the better environment goals that helps to make the best forming result
outcomes (Taylor, Bogdan and DeVault, 2015). Ethical consideration is the method to get the
first and proper effective manner to make the best outcome results and growth. Ethical
consideration will help to accomplish the best and effective product outcome goals.
1.5 Appropriate plan and procedures for the agreed research specification.
Time Scale
4

Activities Week
1
Week 2 Week
3
Week 4 Week
5
Week
6
Week
7
Week
8
Week
9
Wee
k 10
Research
proposal
Aims and
objectives
Literature
review
Research
methodolo
gies
Data
collection
Data
analysis
Data
interpretati
on
Finding
and
conclusion
Recommen
dations
Execute
the plan

Submissio
n

Research Project

TASK 2
2.1 Resource efficiency to the research question or hypothesis.
Cost: Cost is the best source or the process or making better outcomes. Cost has an
associated cost. Cost is very necessary to meet out the goals and objectives which includes
operational costs. Tracking against that budget. The present study will be taking of cost £400.
Scope : Scope of the research is very important to meet out the needs and goals. It
affects the new managing and successful business growth in order to meet out the outcomes and
results. In order to meet out the best productive outcomes goals (Kerzner and Kerzner, 2017).
Scope of this present study is the best goals and making the best form of result outcomes.
Resource : Resource is the essential elements to that helps research to meet out the
research aims and objectives. Resources includes operational, funds, Human resource etc.
Quality : Quality is the element which is vital in developing the research more effective.
Quality enhance the capacity available and strength that are required and more challenging and
effective.
Risk : Risk is the another most effective and uncertain possibility which can arise
anytime and anywhere. Risk involves in the present task such as uncertainty, competitive rival
companies etc.
Communication: Communication plan is must that helps to consulted with others in
order to meet out the goals and best product outcomes. Communication helps to pass the
information data (Kim, Li and Brymer, 2016). So that, researchers can easily have connected
with everyone.
2.2 Undertaking the proposed research investigation in accordance with the agreed specification.
Research Approach: Research approach express the need for learning more about the
concept or the topic of research outcomes. In other terms it is a set of plans or procedures for
research that span the steps from broad assumptions to detailed manner. Moreover, it helps to get
the best outcome or better productive goals to make the best outcome results and goals. Research
approach has divided into two methods deductive and inductive research approach. Deductive
research approach is the approach and concerned which developing the hypothesis on existing
theory (Liu, Wei and Xie, 2014). Besides, Inductive research starts with observations theories

which proposed towards the end of the research process as per the observations. Present study is
been based on inductive research approach.
Research Design : Research design is the set of method or a style to keep maintained the
better developing and effective result outcomes. It is the procedure used when researcher collects
data and analysing measures from different variables and growth it affects the better developing
and more developing result outcomes. There are two types of research design exploratory and
conclusive research design (Kerzner and Kerzner, 2017). Exploratory research design rely on the
broad concept where researcher explore the topic of the study to meet out the research questions.
Besides, conclusive research design applied to generate findings to meet out the research aims
and objectives. Present study has uses exploratory to explore the importance of performance
improvement of sales and operations.
Data Collection: Data collection is the techniques or methods which involves the best
outcomes and better environment and make the best productive results and growth. Data
collection is the necessary process, to collect data in order to conduct the research and make the
research findings. There are two types of data collection techniques primary and secondary
collection techniques (Omran, 2015). Primary data collection technique which necessary to
develop the managing effectively. Secondary research are those research which has been
conducted as per the source which has been based on journals, books, internet etc. Present study
has been taken both primary and secondary data collection techniques .
Data analysis: After collecting data next process is that to analyse the data to find out the
or get the final outcomes. There are two types of data analysis techniques quantitative and
qualitative. Qualitative data analysis in which data has been interpret into critical manner.
Besides, quantitative research method has been based on mathematical term. Present study has
been taken qualitative data analysis techniques (Mackey and Gass, 2015).
Sampling : Sampling is the most necessary point in which the researcher that affect the
overall study and goals. Sampling in divided into two parts probability and non-probability
sampling method. Probability in which research give permission that all population have right to
participate in the research. Besides, non-probability in which researcher selects some particular
selected members for research. Present study has been taken 20 employees of Waitrose to collect
data on the specified research topic.

Ethical consideration: Ethical consideration is the most effective and leading goals that
affect the management task and best approachable idea. Ethical consideration makes research
more prominent and effective in order to meet out the result goals (Ptak and Schragenheim,
2016). Researcher needs to full fill all ethical facts maintained and proper. It specified the data
with full dignity and research outcomes. Besides, it also must conclude some major outcomes
and goals.
2.3 Collect Relevant data
Questionnaire
Name :
Occupations :
1. Does performance of sales and operations enhance the company profit revenue ?
 Yes
 No
2. Which of the following helps to encourage sales possibilities within Waitrose ?
 Employee performance
 Marketing strategies
 Business plan
 None of them
3. Which of the following indication required for Waitrose to adopt for improvement ?
 Meets Expectations
 Exceeds expectations
 Need new strategies
4. Does company needs to adopt new product line for improving the sales volume ?
 Yes
 No
5. Which of the following reduces the productivity of operation of Waitrose ?
 Lack of communication
 Inappropriate resources

 Lack of employees skills
6. Suggest some ways or strategies in order to improving sales and operations of Waitrose ?
____
LO 3
3.1 Explaining the appropriate research evaluation techniques.
Summative and formative assessment are the two methods and ways to evaluate a
research outcomes and methods in an appropriate manner. Both the techniques are having some
different meaning and aspects in order to keep maintained the proper results outcomes and goals.
Formative assessment : This technique has been used for giving instant feedback in
order to meet out the outcomes. Instant or ongoing feedback helps to keep maintaining the
sustainable position and effective working outcomes. With the help of this tool, researcher get
regular feedback of their work. So that, person can easily develop this things regularly in an
appropriate manner and growth.
Summative : Summative tool is the another kind of tool that can help during the research
approach (Saeidi and et.al., 2015). Overall, it develops the new and effective management task.
Summative evaluate learning end of an instructional unit be comparing it. Summative helps to
measure weather researcher meet out the needs of the research or not. Present study has been
based on Summative assessment.
3.2 Interpret and analyse the results with the help of tools and techniques.
Theme 1: Performance of sales and operations enhance the company profit revenue.
1. Does performance of sales and operations enhance the company profit revenue? Frequency
Yes 15
No 5

Interpretation : As per this interpretation process it has been cleared out that, high number of
employees stated that yes sales and operation are the most essential for the development of the
company development in order to meet out the best growing results.
Theme 2: Company sales possibilities within Waitrose.
2. Which of the following helps to encourage sales possibilities within
Waitrose ? Frequency
Employee performance 8
Marketing strategies 6
Business plan 4
None of them 2
Yes No
0
2
4
6
8
10
12
14
16 15
5
Column B

Interpretation : According to analysis of the present data and above table, it has been
interpreted that as per the total 20 respondents 8 of them were stated that, employee better
working performance and their skills will more helping to produce the company productivity.
Out of 6 stated that instead of employee performance marketing strategies can more helpful to
get the number of customer attraction which automatically improves sales operations. 4 of them
said effective business can be more helpful to manage the company working. Only 2 members
are there who does not share his views on this statement.
Theme 3: Technique required for Waitrose to adopt for improvement
3. Which of the following indication required for Waitrose to adopt for
improvement ?
Frequen
cy
Meets Expectations 5
Exceeds expectations 5
Need new strategies 10
8
6
4
2
Employee
performance
Marketing
strategies
Business plan
None of them

Interpretation : According to above given graph, it has been said that high number of
respondent were said that Waitrose needs new strategies or techniques to exceed their
requirement or meeting the needs of consumers. On this statement, 5 of them said that company
needs to meet the expectation of customers to grow their own performance. Left of the 5
employees stated that, exceeds expectation will be more helpful. Besides, rest of the 10 members
suggested that company needs to adopt some new strategies in order to meet out the customer
expectations.
Theme 4: Company needs to adopt new product line for improving the sales Performance
4. Does company needs to adopt new product line for improving the sales
Performance ?
Frequen
cy
Yes 18
No 2Meets Expectations
Exceeds expectations
Need new strategies
0
2
4
6
8
10
12
5 5
10
Column B

Interpretation : On the basis of this graph or collected data researcher has found out that, high
number of employees were suggested to Waitrose that company should focused on the
development of product line so that customer see new fresh development. On this statements 18
people were said yes this is true and rest of the only 2 people were stated no.
Theme 5: following reduces the productivity of operation of Waitrose ?
5. Which of the following reduces the productivity of operation of Waitrose ?
Frequenc
y
Lack of communication 5
Inappropriate resources 8
Lack of employees skills 7
18
2
Yes
No

Interpretation : According to this above data, researcher analysed that which of the following is
the reason which lead low productivity or performance of the company. So as per the 20
respondents 5 of them were stated that lack of communication is the reason behind this issue. 8
of them stated that due inappropriate tool or techniques company cannot achieve the customer
needs. Apart from that, rest of the 7 employees are explicit that lack of employee’s skills they
cannot meet out the customer issues.
Theme 6: Suggest some ways or strategies in order to improving sales and operations of
Waitrose ?
Interpretation: Through this statements researcher asked all employees to share their own
thoughts or recommendations that might be useful for the company in future. It has been found
out that, highest number of respondents suggested that company should needs to expand its
business in order to get some customer outcomes. Besides, more number of employees stated
that, company should hire some potential employees those who invest their 100% in the
company.
3.3 Recommendation.
Sales operation is the operation which reduces friction in the sales process, it helps sales
person to develop the sales profit and achievement of goals. Sales department is the only
department that develop the new emerging growth market that affect the business transforming
Lack of communication
Inappropriate resources
Lack of employees skills
0123456789
5
8
7
Column B

result outcomes. Overall, it develops the new emerging market opportunity and growth for the
productivity of operations. There are some new developing and new emerging trends in order to
meet out the best outcomes and growth. Clarify the mission of the company that must be
appropriate the way new effective outcomes. Company should need to make the new emerging
and growth market.
Sell to customer, this can be the another step that may be adopted by the company.
Company needs to make some new marketing promotional activities in order to sustained the
better task. They can be adopt the better environment in within the company to adopt some new
productive healthy environment within the company environmental tool or techniques.
Create and maintain favourable attention, this is the another strategy that company can
adopts in order to keep the good sales and operations activities in order to get the better activity.
In order to make effective marketing, referrals, strong sales and marketing performance will help
the new emerging market performance.
Diligent follow through and above beyond customer service are the key to maintaining.
Waitrose deals with the retail industry that required high planning and productive strategic goals.
It is impossible to develop a sales operations strategy inside of a vacuum. For a growing the
company task and emerging effective market as well (Sales Operations Demystified: What It Is,
Why It Matters, and How To Do It Right, 2018). Moreover, it brings the new emerging. Strategic
planning prioritise includes better environment and new developing results.
Process methodology is the strategy that could be adopted by the company in order to
keep the operation department sustainable and long lasting. Process methodology is the
technique for better sales operation that focused on simplifying and accelerate the sales process.
It makes the best and productive new emerging market trend. Sales operation, is the most
essential and long term goals and better technical goals in the best possible manner.
Waitrose can also adopt Compensation tool for the valuable tool for sales ops to develop
and promulgate best sales practices.

TASK 4
4.1 Findings & Outcomes
On the basis of present study and research, researcher has found out the importance and
several techniques of research outcomes in order to meet out the best outcome and better
development task (Yadlapalli, Rahman and Gunasekaran, 2018). Present study has discussed
about the elements of sales and operations within Waitrose. Besides, it also affects the best and
following development techniques should adopted by the company as well. Performance of sales
and operations can also be better by adopting the use of digital technology. Overall, study
focused on to meet out the goals and objectives of the research. Overall, this can develop the new
emerging trends and better growth full facts. Researcher also collected primary research which
was followed by questionnaire and with bunch of some questions to 20 respondents. Besides,
researcher also conducted secondary research which was followed by literature review. It has
been found or cleared that, performance of sales and operations is very essential and productive
in order to meet out the goals and objectives of the company. This also helps to meet out the
managing new merging goals.
CONCLUSION
On the basis of above conducted research which analysed the importance of sales and
operations within the business growth. Present collected data from both primary or secondary
resources with the help of some essential research methodologies. Present study also focused on
the objectives and aims. Moreover, it also affect the new learning goals. Study also presented the
data into table or graphs for better presentation as well. In order to conclude that company needs
to adopt some strategic plans to get the best business opportunity and goals.

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