Relationship between Employee Motivation and Customer Satisfaction in Qbic Hotel

RESEARCH PROJECT

Table of Contents
INTRODUCTION.......................................................................................................................................4
TASK 1.......................................................................................................................................................4
1.1 Formulation of the specifications.......................................................................................................4
1.2 Factors contributing the processes.....................................................................................................4
1.3 Literature Review..............................................................................................................................4
1.4 Aim and Objectives...........................................................................................................................4
1.5 Gantt chart.........................................................................................................................................4
TASK 2.......................................................................................................................................................4
2.1 Research questions............................................................................................................................4
2.2 Undertaking of the investigating of the research................................................................................4
2.3 Recording and collection of data.......................................................................................................4
TASK 3.......................................................................................................................................................4
3.1 Analysis.............................................................................................................................................4
3.2 Thematic Analysis.............................................................................................................................4
3.3 Findings and Analysis........................................................................................................................4
TASK 4.......................................................................................................................................................4
4.1 Presentation.......................................................................................................................................4
CONCLUSION...........................................................................................................................................5
REFERENCES............................................................................................................................................5

INTRODUCTION
Employee motivation is considered as a way by which a company can be able to motivate
its employees so that a happier environment can be maintained in the work place. Also, it helps
in maintaining the focus of the employees in work which can further help the company in
achieving higher results as well. Motivation to the employees can be provided by various factors
such as by means of increments, incentives etc. providing some sort of motivation on a
continuous basis can help in making the employees happy and thus by maintaining a healthier
and happier environment in the Qbic hotel. The report is about analyzing the relationship
between employee motivation and customer satisfaction.
TASK 1
1.1 Formulation of the specifications
Employee motivation is considered as a process in which the specified company, by
various means tries to make the employee happy so that they can stay focused towards the work
and further help in bringing better results for the company. It is obvious enough that if an
employee will be happy, then ca n satisfy the customer as well. The organization can involve
various means of motivation in order to make the employees happy and some very well known
and common examples of this can be concluded as providing incentives or increments to the
employees because by such means the employee also considers the fact that they are important
for the company and it further helps in maintaining their focus towards work and in achieving all
the targets and goals of the company.
1.2 Factors contributing the processes
The reason of this study is to understand the need of employee motivation in Qbic hotel.
It is because motivation plays a very important role in bringing effective results. So, this is to
analyze various methods which are being used in the Qbic hotel for providing motivation to the
employees.
1.3 Literature Review
Various methods of employee motivation
There can be considered various methods for motivating the employees such that the
Qbic hotel can provide their employees some sort of increments or incentives on a regular basis
so that the employees can stay more focused and further contribute to achieving all its targets and
goals at faster rates.
Role of employee motivation on customer satisfaction