The Impact of Employee Satisfaction on Delivering Customer Service

“The impact of employee satisfaction
on delivering customer service- A
study on Tesco Kensington Store
London.”
Research Project

Aim, Objectives and research questions
Aim-
 “To analyse the impact of employee satisfaction on delivering customer
service- A study on Tesco Kensington Store London.”
Objectives-
 To understand the significance of employee satisfaction within Tesco
Kensington store.
 To assess the link between employee satisfaction and delivering
customer services within the company.
 To recommend effective ways through which Tesco can deliver better
customer services through enhanced employee satisfaction.
 To assess the factors those are influencing employee satisfaction within
the organization.

Contd.
Research Questions-
What is the significance of employee
satisfaction within Tesco Kensington store?
What is the relationship between employee
satisfaction and delivering customer
services within the company?
What are the ways through which company
can enhance the satisfaction level of
employees?

INTRODUCTION
In the present scenario it is essential for
the organization to deliver effective
services to customers that would mainly
enhances the overall productivity and
profitability of the organization that further
support in satisfying their employees
The key rationale of conducting the study
on employee satisfaction is that in the
contemporary scenario it is the topmost
priority of the top level authority to ensure
that their employee’s are satisfied or not.