To Reduce Workplace Discrimination by Managing Equality and Diversity in Organization

This research focuses on reducing workplace discrimination by managing equality and diversity in organizations, with a case study of Hotel Hilton. It explores the importance of equality and diversity, benefits of reducing discrimination, ways of maintaining equality and diversity, and the impact of equality and diversity at the workplace.

Research
Project

Table of Contents
INTRODUCTION...........................................................................................................................1
Aim:.............................................................................................................................................1
Objectives:...................................................................................................................................1
Research questions.......................................................................................................................1
LITERATURE REVIEW................................................................................................................2
Analyse the importance of equality and diversity in the firm.....................................................2
Analysing benefits of equality and diversity...............................................................................2
analyse ways of maintaining equality and diversity to reduce discrimination............................3
Evaluate the benefits of reducing workplace discrimination in Hotel Hilton.............................3
Assessing impact of equality and diversity at the workplace......................................................4
RESEARCH METHODOLOGY....................................................................................................4
DATA COLLECTION AND ANALYSIS......................................................................................6
Results............................................................................................................................................16
REFLECTION...............................................................................................................................17
CONCLUSION..............................................................................................................................18
RECOMMENDATIONS...............................................................................................................19
REFERENCES..............................................................................................................................21
Appendix........................................................................................................................................22

Research topic: To reduce workplace discrimination by managing equality and diversity in
organization.
INTRODUCTION
Equality is about ensuring everybody has an equal opportunity, and is not treated differently
or discriminated against because of their characteristics. Diversity is about taking account of the
differences between people and groups of people, and placing a positive value on those
differences. Present report will lay emphasis on managing both so that workplace discrimination
can be reduced. The report will lay emphasis on Hotel Hilton. Company has been involved in
providing the hospitality services. Report will provide the details about research methods used to
answer the questions which has been raised. It will also provide the details about the literature
review. The research is been focused on to reduce workplace discrimination by managing
equality and diversity in organization: A case study of Hotel Hilton” The objective of the report
is to analyse ways of maintaining equality and diversity. The other objective is to evaluate the
benefits of reducing workplace discrimination in Hotel Hilton. The purpose of the report is to
analyse the importance of equality and diversity in the firm. The topic is been selected so that the
equality and diversity can be maintained. It is really important for the organization to reduce the
workplace discrimination so that productivity can be enhanced and also the employees can be
retained in the firm. It will also assist the company in achieving their goals and objectives. It has
also been analysed that providing equal opportunities to employees can assist them in growing
and also it will help them in achieving their goals and objectives. It is really necessary for firm to
motivate employees by providing them equal opportunities and respecting the diverse culture of
employees who has been appointed by the company.
Aim:
To reduce workplace discrimination by managing equality and diversity in organization: A case
study of hotel Hilton
Objectives:
 To analyse the importance of equality and diversity in the firm
 To analyse benefits of equality and diversity
 To analyse ways of maintaining equality and diversity to reduce discrimination
Research questions
 What is the importance of equality and diversity in the firm?
1

 What are the benefits of equality and diversity?
 What ways of maintaining equality and diversity to reduce discrimination?
 What are the benefits of reducing workplace discrimination in Hotel Hilton?
 What is the impact of equality and diversity at the workplace?
LITERATURE REVIEW
Analyse the importance of equality and diversity in the firm
In the opinion of Berrey, Nelson and Nielsen, (2017) it is really important that company
needs to promote equality and diversity in their organization. This will assist the firm in building
their good will as well as brand reputation and equity. It has also been analysed that providing
equal opportunities and not been engaged in doing discrimination can support in creating
employees belongingness. This will help company in achieving objectives. It will also help them
in growing and gaining more amount of market share. It has also been analysed that equality
assists in enhancing the business performance as no discrimination can enhance the skills of
employees which helps in increasing the productivity. It will also assist firm in growing.
Managing diversity is also really essential and important. This can support the company in
bringing more creative and innovative ideas that can assist them in achieving their set targets
goals and objectives. It has also been analysed that maintaining equality and diversity in
organization can also assist in making the culture better, employees are been satisfied to work in
that kind of environment in which equality is been promoted. This will help firm in growing and
achieving the objectives. It has also been analysed that it is really important that all employees
are been provided with equal opportunities, there should be no discrimination based on gender,
religion, pay, disability.
Analysing benefits of equality and diversity
In the opinion of Berrey, Nelson and Nielsen, (2017) This will assist firm in gaining
support and also there will be more employee engagement. It will help firm in raising the
efficiency level which is really necessary for their growth. It will also support them in gaining
competitive advantage. Diversity is also really important as this helps in boosting morale and
also making work environment better. It has also been analysed that it will also help firm in
making use of creativity and innovativeness more which is really necessary for the growth of
firm. Training related for maintaining equality and diversity so that goals and objectives can be
achieved. This will assist firm in growing and also this will help in enhancing the profitability as
2

well as sales and revenue of the company. It will also support in growing and achieving
objectives.
analyse ways of maintaining equality and diversity to reduce discrimination
As per the view of Kalev, (2019) maintaining equality and diversity is really important so
that the discrimination can be reduced and also various opportunities can be provided to the
employees so that they can grow. There are various ways of maintaining equality and diversity.
In this company can be involved in implementing policy which has clear guideline related to
promoting diversity in firm. Promotion of cultural diversity can assist in enhancing the
productivity of employees and can also help in boosting their morale. It has been analysed that
the other way which can be opted by the company is to provide training on maintaining the
equality and diversity. This can assist employees and employer in behaving in an appropriate
way so that the equal opportunities can be provided. It has been analysed that maintain equality
in organization can help them in making their cultural environment better. The other way of
promoting equality and diversity is by placing right person on the right job with right resources
without doing any type of discrimination. They will also be able to retain employees during the
time of uncertain situation. This will assist the company in creating employees loyalty. It will
also help them in growing and achieving objectives. It has also been analysed that company also
needs to be involved in paying employees at the same job level equal. There must be no
discrimination so that the productivity of workers can be enhanced. These ways will help firm in
boosting the morale of employees and also they will be able to achieve high amount of
profitability as well as revenue. It will be beneficial for the growth of company to adopt these
ways and enhance their productivity as well as operational efficiency. Cultural diversity can also
help firm in making use of various innovative and creative ways to gain competitive edge.
Evaluate the benefits of reducing workplace discrimination in Hotel Hilton
As per the view Dhanani, Beus and Joseph, (2018) there are various benefits of reducing
workplace place discrimination in Hotel Hilton. It will help in increasing the employee’s
engagement towards the company, as there is no discrimination, employees will be satisfied to
work in that type of environment. It has also been analysed that equality and diversity can also
help in enhancing the productivity as well as operational efficiency. It can assist Hotel Hilton in
increasing the morale of employees and also it will help firm in enhancing the brand value as
well as reputation. It has also been analysed that equal opportunities needs to be provided to
3

employees despite of their religion, colour, sex, disability. This can assist in enhancing the
employee’s motivation and also it can help in growing and achieving the goals and objectives. It
has also been analysed that maintain equality in organization can help them in making their
cultural environment better.
Assessing impact of equality and diversity at the workplace
In the opinion of Berrey Nelson and Nielsen, (2017) Maintain equality can also help the
Hotel Hilton in increasing their business network as the good will increases. It will also assist
them in gaining trust of large number of employees that assist in creating the workers loyalty.
Diversity management opens up new talent. Company will be able to hire and recruit more
talented and skilled employees. There will also be various opportunities open for Hotel Hilton by
reducing the workplace discrimination on the basis of gender, religion, pay or any other aspect.
Diversity and inclusion opens business up to new markets. They will be able to cover large areas
and this will also help in achieving their goals and objectives. It has also been analysed that
reducing the workplace discrimination can assist in Hotel Hilton in building their brand
reputation and also they will be to engage more employees. They will also be able to retain
employees during the time of uncertain situation.
RESEARCH METHODOLOGY
This is been used by the researcher to evaluate and analyse the data so that the answer to
research questions can be find. Methodology assists researchers in gaining the end results. It
helps them in achieving objectives.
Research type: It can be taken as the way of analysing, interpreting and evaluating the data.
There are two methods of research. One is qualitative and another one is quantitative. Qualitative
research type is one of those kinds of research in which non- numerical or descriptive or
elaborative data is collected and analysed in order to answer the research question in a much
better and enhanced manner (Leslie and et.al., 2019). In this no numerical is been used by the
researcher, it is based on the theoretical frame work. The other type of research is quantitative. In
this numbers are being used in order to find the answer to research questions. For the present
research qualitative data will be used. This type of research is used is generally used for
understanding views and perceptions.
Research design: This is basically being used so that the research can be able to find the
end results. It has been analysed that there are three type of research design that is exploratory,
4

descriptive and causal (Graham and et.al., 2019). For the present study, descriptive design is
being used. This is basically being used as the study is qualitative and also based on the
theoretical result. In this type of design there has been description of the specific type of
elements. This will help researcher in finding the end results. It is being selected as Descriptive
research is an appropriate choice when the research aim is to identify characteristics, frequencies,
trends, and categories.
Data collection: There are basically two methods of data collection one is primary and the
other one is secondary. The primary method of data collection means that the data is been
collected from the raw sources that is questionnaire or any other methods. These sources are not
been published. It is really easy to collect the data with the help of primary sources. Secondary
source of data collection includes that the data is been collected with the help of published
journals, articles and other published materials. This research is been done by the researchers
already and the information is been gained from it. It has also been analysed that this research is
really simple to be used (Colella and King, 2018). An advantage of using primary data is that
researchers are collecting information for the specific purposes of their study
Sampling: The present study has made use of simple random sampling and also it has been
analysed that this sampling method is been used so that no biasness exists during the time of
doing the research. It will help researchers in getting to the end results. It is been selected so that
no biasness exists.
Data analysis: In this research thematic analysis is been used by the researchers. It is
because the study is qualitative in nature. This has helped the researchers in analysing and
interpreting the data, it has also assisted the researcher to have the end results. It is been selected
as it allows researchers a lot of flexibility in interpreting the data, and allows you to approach
large data sets more easily by sorting them into broad themes.
Research approach: Present study has made use of inductive approach. There is basically
two type of research approach one is inductive and other one is deductive. In this inductive is
been used as the study is qualitative. It has been analysed that this approach can help researcher
in studying the specific phenomena.
Cost: A cost benefit analysis finds, quantifies, and adds all the positive factors (the
benefits). Then it identifies, quantifies, and subtracts all the negatives (the costs). The difference
between the two indicates whether the planned action is advisable
5

Access: Access can be defined as the appropriate ethical and academic practices used to
gain entry to a given community for the purposes of conducting formal research
Ethical code of conduct: It has been analysed that researcher needs to follow the ethical
code of conduct. They must make sure that if there are nay human participants involved in the
study no harm is been caused to them. They also must make sure that the personal data of
participants must be kept confidential. The researchers also needs to maintain that without the
consent of participants no information needs to be derived from them. They must make sure that
the data has been collected ethically and also this will help them in enhancing the quality of their
research. It has also been analysed that no illegal way should be used by the researcher as this
will be unethical. They also must make sure that no personal data of participants are been leaked.
They need to protect the data of participants.
DATA COLLECTION AND ANALYSIS
OUTCOMES
Theme 1: Improvement in Performance through diversity
Do you think workplace diversity
can improve performance of
hospitality industry?
Response of Participants %
 Yes 22 73.33%
 No 6 20%
 Not Sure 2 6.67%
Total 30 100%
6

Interpretation: above data states that among 30 people 22 consider that diversity in workforce
can improve performance of hospitality sector. 6 people consider that diversity does not make
any impact on performance and 2 people are not sure whether it has any impact on performance
or not.
Theme 2: Important benefit of workplace diversity
What do you think is most
important benefit of workplace
diversity?
Response of Participants %
 Increased productivity 18 60%
 Competitive
organisational
environment
5 16.67%
 Availability of different
type of knowledge
7 23.33%
Total 30 100%
7

Interpretation: This question involves what people believe to be the benefit of diversified
workforce and majority of the responses suggest that increased productivity is important benefit
of diversity in organisation.
Theme 3: Impression of Hotel
Do you think diversity in hotel
makes good impression on guest
of hotel?
Response of Participants %
 Yes 20 66.67%
 No 6 20%
 Not Sure 4 13.33
Total 30 100%
8

Interpretation: above data states that 20 people among 30 believe that diversity in the
workplace contributes in making positive and good impression on the workforce. 20% people
says that this is not true and around 13%b are not sure about it.
Theme 4: Equal treatment in diversified workforce
Do you think that all the
employees are treated equally in
organisation?
Response of Participants %
 Yes 21 70%
 No 2 6.67%
 Not Sure 7 23.33%
Total 30 100%
9

Interpretation: 70% responses states that in diversified workplace all employees are treated
equally because majority believes in this it can be considered true. Though there are 2 responses
who have disagreed with this and this requires considering the reason why they disagree with
this.
Theme 5: Interaction in diversified workforce
Is there appropriate and positive
interaction between diversified
employees in organisation?
Response of Participants %
 Always 23 76.66%
 Sometimes 6 20%
 Never 1 3.33%
Total 30 100%
10

Interpretation: 23 people believe that there is always appropriate and positive interaction
between diversified workforces at the Hilton Hotel. This is a positive response because majority
agree with this and those who do not agree with this are least.
Theme 6: Participation in Diversity
How do you feel being a part of
the diversified workplace?
Response of Participants %
 Good 15 50%
 Bad 6 20%
 Neither good nor bad 9 30%
Total 30 100%
11

Interpretation: This response states that only 50% people are feeling good as being part of the
diversity and less than them around 30% does not consider anything related to this and 20%
responses states that they feel bad being part of diversified workforce.
Theme 7: Diversity Management at Hilton
What do you feel about diversity
management at Hilton Hotel?
Response of Participants %
 Good 20 66.67%
 Not good 6 20%
 Not sure 4 13.33%
Total 30 100%
12

Interpretation: This question is regarding diversity management at Hilton and what people
think and feel about it. Among all the responses majority of the responses with around 66.67 %
are in favour that diversity management at Hilton is good.
Theme 8: Difficulty in Diversity
Which form of workplace
diversity is most difficult to deal
with?
Response of Participants %
 Age 7 23.33%
 Gender 2 6.67%
 Ethnicity 21 70%
Total 30 100%
13

Interpretation: This question is about what employees feel is most difficult element of diversity
to deal with and majority of responses is that ethnic diversity is most difficult to deal with. Other
than this around 23.33% people considers that age is another difficulty to deal with.
Theme 9: Barrier in Diversity
What do you think most difficult
barrier in integrating with
diversity at Hilton Hotel?
Response of Participants %
 Communication 23 76.67%
 Behaviour 7 23.33%
 Varied Perception 0 0
Total 30 100%
14

Interpretation: This question about barrier in integrating with diversity and majority of people
think and believe that communication is biggest barrier in diversity is communication and other
believes that behaviour difference is another barrier.
Theme 10: Respect and Acknowledge Diversity
Do you think that diversity is
respected and well acknowledged
at Hilton Hotel?
Response of Participants %
 Yes 25 83.33%
 No 3 10%
 Not sure 2 6.67%
Total 30 100%
15

Interpretation: In this 25 people around 83% people believes that diversity at Hilton hotel is
respected and also well acknowledged regarding its various benefits. 10% responses are negative
as they believe that diversity is not respected and acknowledged at Hilton Hotel and this is a big
concern.
Results
From the above level of detailed questionnaire which have been successful implemented
in the report have been come out with the respective understanding regarding the maintenance of
culture diversity at workplace in the significant manner. As per the report and the detailed level
of finding it have been stated that’s Equality is about ensuring everybody has an equal
opportunity, and is not treated differently or discriminated against because of their
characteristics. Diversity is about taking account of the differences between people and groups of
people, and placing a positive value on those differences.
In order to have the achievement of the particular aims and objective questionnaire have
been appraisable well-mannered structure achieving all the aspect of the research to maintain that
without the consent of participants no information needs to be derived from them. They must
make sure that the data has been collected ethically and also this will help them in enhancing the
quality of their research.
Form the above detailed level of survey it has been stated most of the participant have the
believe that’s diversity in workforce can improve performance of hospitality sector. On the other
16

hand, have the mixed and negative feeling the major have the belief that’s diversity is the
important aspect of business. this have extended to the increased productivity is important
benefit of diversity in organisation. As per the finding of the research diversity in the workplace
contributes in making positive and good impression on the workforce. As all their workplace
have all employees is needed to treated equally because majority believes in this it can be
considered true. In the research as the finding component it has been stated s with the diversity in
the workplace can been resulted in the appropriate and positive interaction between diversified
workforces at the Hilton Hotel.
On the other hand, the participant has the mixed feeling regarding the viewing reaction to
the been the parts of diverse workforce. Diversity and inclusion open business up to new
markets. They will be able to cover large areas and this will also help in achieving their goals
and objectives. The company have the busying the effective level of policies which is needed to
be interpreted as the best level of management practices in the hotel Hilton.
Limitation of the research
The employee has found it to be more level of most difficult element of diversity to deal
with and majority of responses is that ethnic diversity is most difficult to deal with. There is the
level of the barrier in integrating with diversity and majority of people think and believe that
communication is biggest barrier in diversity is communication and other believes that behaviour
difference is another barrier. Hence it has believed that’s diversity at Hilton hotel is respected
and also well acknowledged regarding its various benefits.
CONCLUSION
From the above study it has been concluded that workplace diversity and equality played
a vital role when they respect of each other’s values and beliefs. This research study has also
discussed some ways to implement policy in an organization for promoting diversity at
workplace in an effective manner. Further, it has also discussed some problems related to
workplace diversity which companies face while promoting diversity at workplace such as
language problems, different perspectives etc. Further, this study has also shown importance and
reasons as why companies need to focus on promoting diversity as it helps employees in
17

improving their relation, increase productivity, accomplishing goals of the company and improve
image of the company as well.
RECOMMENDATIONS
On the basis of above study it has been analysed that companies face several problems while
promoting diversity such as resistance of employees and lack of flexibility So, it can be
recommended that companies need to focus on using effective models of change management
and improving flexibility skills of employees It can make employees able to adapt situations and
work accordingly in an effective manner. It can also be recommended to company that they
should focus on team working and by allotting works in a team; they can encourage employees
to interact with each other’s and respect values of each others. It can improve their relation and
can also make them able to accept each others beliefs and perspectives
REFLECTION
On the basis of above study I can say that this study developed my knowledge and
increased several skills. I learnt how to conduct research in an effective manner by following all
elements in a systematic manner. I got to know that workplace diversity and equality plays an
important role as it allows hotels and employees to retain with the company and motivate them
towards accomplishing goals of the company. Nowadays many organizations are going global
and for that they have to employ different culture and background of employees which have
different perspectives and views. When these different perspectives clashes then it becomes the
reason of conflicts but by making an effective use of strategies all these problems can be solved
out (Barak, 2016). By conducting research, I also came to know that how all elements of
research allow researcher in gathering information’s and making study successful One of the
main important elements and things is information’s which are the main key of the success as
without appropriate and accurate data it is not possible to even complete research study. In
addition, while conducting data and interacting with sample I found that all people wants to be
treated in a fair manner in all basis and they also believe that fair treatment is the key of making
working environment effective and retaining employees for the long run.
I also find out that effective involvement of participants or target group by researcher
plays an important role in research study as they help researcher in gathering accurate and
appropriate information’s relevant to workplace diversity as to what extent it can help companies
18

in accomplishing their goals, what problems companies have to face while promoting diversity
along with some ways to eliminate all problems in an effective manner. By maintaining diversity
and equality all companies specially hospitality sector can have good impression on guest and
can encourage them to engage with the company and become loyal. I can also say that by
conducting research, I identified effective ways as how to make planning and implementing
strategies, policies related to workplace diversity within an organization in order to promote
diversity and respecting different values and beliefs of all employees. I learnt more about myself
as what is my strength, what is my weakness and importance of increasing knowledge and
learning new things. By conducting research and at the time of finding I got to know that I have
effective communication skill and this skill helped me out in gathering information and making
sample able to provide answers of all questions in an effective manner. Before conducting
research I did not have much knowledge about equality as I only knew that providing equal
opportunities to all employees is important as it is human right but after conducting researcher I
found several benefits and adverse effects if all employees are not treated in a fair manner.
19

20

REFERENCES
Books and Journals
Barak, M.E.M., 2016. Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
Berrey, E., Nelson, R.L. and Nielsen, L.B., 2017. Rights on trial: How workplace discrimination
law perpetuates inequality. University of Chicago Press.
Colella, A. and King, E. eds., 2018. The Oxford handbook of workplace discrimination. Oxford
University Press.
Dhanani, L.Y., Beus, J.M. and Joseph, D.L., 2018. Workplace discrimination: A meta‐analytic
extension, critique, and future research agenda. Personnel Psychology, 71(2), pp.147-
179.
Graham, K.M. and et.al., 2019. Patterns of workplace discrimination across broad categories of
disability. Rehabilitation psychology, 64(2), p.194.
Kalev, A., 2019. Rights on Trial: How Workplace Discrimination Law Perpetuates Inequality.
Leslie, M. and et.al., 2019. Workplace Discrimination Involving Charging Parties With
Substance Use Disorders Under Title I of the Americans With Disabilities Act. Journal of
Applied Rehabilitation Counseling, 50(1), pp.7-23.
21

Appendix
Questionnaire
1. Do you think workplace diversity can improve performance of hospitality industry?
 Yes
 No
 Not Sure
2. What do you think is most important benefit of workplace diversity?
 Increased productivity
 Competitive organisational environment
 Availability of different type of knowledge
3. Do you think diversity in hotel makes good impression on guest of hotel?
 Yes
 No
 Not Sure
4. Do you think that all the employees are treated equally in organisation?
 Yes
 No
 Not Sure
5. Is there appropriate and positive interaction between diversified employees in organisation?
 Always
 Sometimes
 Never
6. How do you feel being a part of the diversified workplace?
 Good
 Bad
 Neither good nor bad
7. What do you feel about diversity management at Hilton Hotel?
 Good
 Not good
 Not sure
8. Which form of workplace diversity is most difficult to deal with?
22

 Age
 Gender
 Ethnicity
9. What do you think most difficult barrier in integrating with diversity at Hilton Hotel?
 Communication
 Behaviour
 Varied Perception
10. Do you think that diversity is respected and well acknowledged at Hilton Hotel?
 Yes
 No
 Not sure
Research proposal
INTRODUCTION
Background
The equality is defined as the ability of company for providing of equal and proper
opportunity to all the employees working within the company. The diversity on other hand is
defined as the hiring of employees coming from different cultural backgrounds. Both the
equality and diversity is essential for the company in managing the working and operations of
the company. In managing the equality and diversity the major aspect is managing workplace
discrimination. The workplace discrimination is referred to as the discriminating among the
employees within the company on different basis like their skills, expertise, age, gender,
qualification, position and other discriminating factors. The current study is based over hotel
Hilton which is a full service resort ad hotel brand of American multinational hospitality
company and was founded in the year 1919 by Conrad Hilton. The current research will outline
the reducing of workplace discrimination in order to manage the equality and diversity at
workplace. Also, the benefit of reducing the workplace discrimination and importance of the
equality and diversity in the company will be analysed.
Aim
“To analyse how to reduce workplace discrimination by managing equality and diversity in
organization: A case study of Hotel Hilton”
23

Objectives
 To analyse ways of maintaining equality and diversity
 To evaluate the benefits of reducing workplace discrimination in Hotel Hilton
 To analyse the importance of equality and diversity in the firm
Research questions
 What are the possible ways of maintaining equality and diversity in hospitality industry?
Rationale
In this highly global and competitive world the business involves many different discriminating
practices and this decreases the productivity of the company. Thus, this topic of research that is
managing workplace discrimination is very essential for the success of the company. Thus, this
is the major reason for the researcher to select this research topic as this will help the company
and researcher in gaining knowledge of ways of reducing workplace discrimination. Also,
another important reason for the selection of this is the personal and academic interest of the
research themselves.
LITERATURE REVIEW
In the views of Dhanani, Beus and Joseph, (2018) the maintenance of equality and
diversity is very essential for the company in gaining success. This is majorly because of the
reason that when the company has proper equality and diversity within the workplace then the
employees within the company are motivated to work in proper and effective manner. Thus,
there are many different ways and strategies for the managing of equality and diversity.
As per the views of Kalev, (2019) the major strategy of managing equality and diversity
is to provide the equal opportunities to all the employees. This will motivate the employees in
managing and motivating the employees to work in more effective and efficient manner. The
equal opportunity will make the employees feel that they are growing and develop themselves
and try to grow. On the other side Marchiondo, Ran and Cortina, (2018) argues that providing
of training and educating the employees will help the employees in gaining more knowledge
and expertise. Thus, for this the employees will be able to gain more knowledge relating to
different cultures. This will make the employees more attractive towards to the other cultures
and this will also increase the respect of employees of other cultures.
On the flip side, Berrey, Nelson and Nielsen, (2017) there are many different benefits
which are enjoyed by the company when they try to reduce the workplace discrimination. This
24

is majorly because of the reason that when company tries to manage the working environment
and this will increase the profitability of the company. Thus, the major benefit of maintaining
the workplace discrimination is that this will result in increase in the productivity and
profitability of the company.
In contrast to this Stypinska and Turek, (2017) states that the major benefit of reducing
the workplace discrimination and managing the equality and diversity is that the goodwill of the
company increases. This is majorly because of the reason that when the company will provide
good and equal opportunities to all employees and will not discriminate among the employees
then the market value of the company will increase. Thus, this will help the company in
attracting more of the consumer and to increase the market share to a great extent.
In addition to this another major benefit of reducing the workplace discrimination is that
this will increase the sales of company. This is majorly because of the reason that when the
company promoted equality and diversity within the work then the company is able to product
more qualitative products and this attracts the consumer to a great extent. Thus, this increases
the sales of company and assists the company in increasing the sales of company and this in
turn increases the revenue and income of the company to a great extent.
As per the views of Fekedulegn and et.al, (2019) the major importance of equality and
diversity within the firm is that this will assist the company in creating coordinated and
harmonious environment at the workplace. This is a major importance as the company is able to
make coordination among all the activities of the business. Thus, this will make the
environment more good and effective and will motivate the employees to work in more proper
and effective manner. Hence, the coordinated efforts will help the company in attaining the
objectives and goals of the business in more proper and effective manner.
In addition to this Paraskevopoulou, Drydakis and Sidiropoulou, (2019) states that
another major benefit of managing equality and diversity within the workplace is that this
increases the team work and team development within the company. This is majorly because of
the reason that when the company maintain equality and diversity then all the employees work
as a single team and in more coordinated and effective manner. This will increase the working
efficiency of the company and will result in better performance and increased productivity of
the company.
RESEARCH METHODS
25

Type of research- the way of doing the research is of two different types that are
qualitative and quantitative. The qualitative method is the one in which researcher undertakes
attributes, values and non- numeric data for study. On the other hand the quantitative research is
the one which uses numeric facts and figures and data for the study. Thus, for the present
research the type of research selected is the qualitative. This type of research will be selected as
this will assist the researcher in gaining theoretical knowledge relating to the research topic.
Approach of research- the research approach is of two different ways that is inductive
and deductive approach. Inductive approach deals with the framing of aim and objective
relating to the research topic and in contrast to this deductive approach includes the formulation
of hypothesis and testing of it. Thus, for completion of present research the researcher will
make use of inductive research approach (Hennink, Hutter and Bailey, 2020). This will be used
as this will assist the researcher in formulation of the aim and objective and then to direct the
whole study in attainment of aim and objective.
Philosophy of research- the philosophy of research is of two various types that is
interpretivism and positivism. The positivism is the study which includes the analysis of factual
information relating to the research topic and interpretivism includes the integration of interest
of human within the study. Thus, for the accomplishment of the current research the
interpretivism philosophy will be used. This will be majorly used by the researcher as this is
best suited with qualitative type of research.
Collection of data- the data can be collected with majorly two sources that is primary and
secondary sources of data (Litosseliti, 2018). Thus, for the completion of preset research the
combination of both the primary and secondary source will be used. This is due to the fact that
when the combination is used then the data is collected in more valid and reliable manner. For
the primary research the use of questionnaire will be made and for purpose of secondary source
the use of different books, journal and other published data will be done.
Sampling- the sampling is referred to as selecting of some sample and then collecting
data from them in form of providing of questionnaire. Thus, for this reason that sample of 30
employees of hotel Hilton will be selected and data will be collected from them in form of
questionnaire and then the collected data will be analysed and conclusion will be drawn from it.
Analysis of data- the data analysis is very essential for success of the research because if
the research will not be good then the research will not be able to reach to intended outcome.
26

The analysis of data will take place with help of thematic analysis. This is used as this includes
the use of tables, charts and graphs in order to present the data in good and attractive manner.
Ethical consideration- this is important thing as if the research will not take into ethical
consideration then the research will not be valid and reliable. Thus, for this the most essential
thing is the signing of the consent and ethical approval of the participant who are providing the
data (Bell, Bryman and Harley, 2018).
Ethical approval form
Section 1Project summary
Please select all research methods that you plan to use as a part of your project:
 Interviews Yes No
 Questionnaires Yes No
 Observations Yes No
 Use of personal records Yes No
 Data Analysis Yes No
 Action Research Yes No
 Focus Groups Yes No
 Others (Please specify) :
Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants?
Yes
Who are the participants? Tick all that apply:
Adults
How will participants be recruited (identified an approached)?
Simple Random Sampling
Describe the processes you will use to inform participants about what you are doing:
Ethical form would be sent for informing and conducting face to face meeting with them.
How will you obtain consent from participants? Will this be written? How will it be made clear to
participants that they may withdraw consent to participate at any time?
Written with help of Google doc forms
27

Studies involving questionnaires: will participants be given the option of omitting questions that do
not wish to answer?
Yes
If no please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed consent
to be observed.
Yes
Will you debrief participants at the end of their participation (i.e give them a brief explanation of the
study)?
Yes
Will participants be given information about the findings of your study?(This could be a brief
summary of your findings in general)
Yes
Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection Act
(1998)
Yes
Who will have access to the data and personal information?
Researcher and top management
During the research:
No
Where will the data be stored?
USB and Laptop
Will mobile devices such as USB storage and laptops be used
Yes
28

If Yes, please provide further details:
After the research:
Where will the data be stored?
USB
How long will the data and records be kept for and in what format?
2 years
Will data be kept for use by other researchers?
No
Section 5 : Ethical Issues
Are there any particular features of your proposed work, which may raise ethical concerns? If so,
please outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise because of your
research. Please consider/address all issues that may apply. Ethical concerns may include, but are not
limited to the following :
 Informed consent.
 Potentially vulnerable participants.
 Sensitive topics
 Risk to participants and /or researchers
 Confidentiality/anonymity
 Disclosures/ limits to confidentiality
 Data storage and security, both during and after the research (including transfer, sharing,
encryption, protection).
 Reporting
 Dissemination and use of your findings.
Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics Policy: Yes
I have discussed the ethical issues relating to my research with my Unit Tutor:
Yes
I confirm that to the best of my knowledge:
The above information is correct, and this is a full description of the ethical issues that may arise in the
29

course of my research
Name: Date:
Please submit your completed form to your supervisor and also attach to the Research Proposal when
submitting to Turnitin.
30