Impact of digital banking on customer satisfaction in commercial banks: a case of Rokel Commercial Bank

This research proposal aims to evaluate the influence of digital banking on customer satisfaction in Rokel Commercial Bank, Sierra Leone. The proposal includes research background, company and industry background, research aim and objectives, research questions, research methodology, research onion framework, research philosophy, research approach, research design, data collection methods, sampling method, data analysis method, ethical consideration, time schedule, and resources.