Importance of Social Media on Business Operations during COVID-19: A Study on H&M

Research proposal

Table of Contents
INTRODUCTION.......................................................................................................................................3
AIM, OBJECTIVES AND QUESTIONS...................................................................................................3
LITERATURE REVIEW............................................................................................................................5
DATA COLLECTION................................................................................................................................8
TIME PLAN................................................................................................................................................8
REFERENCES..........................................................................................................................................10

INTRODUCTION
Social media is interactive computer mediated technology that facilitate creation as well
as sharing o ideas and information though networks and the virtual communities. COVID- 19 is a
serious issue and it develops impact on health of people. At this paramedic time, H&M Company
uses the social media to connect with its customers and also conduct its operations over it. It
provides the online delivery to people with the proper hygiene as well as safety so that they
cannot face any health issues (Adams and Walls, 2020).
Rationale
In this present time, COVID-19 develops the negative impact on the organizational
operations and the functions. From conducting this investigation, there has been determine about
the significance of social media on business operations during COVID-19. With the help of
conducting present investigation, research as well as analytical skills of researcher enhanced
(Andersen, 2020).
AIM, OBJECTIVES AND QUESTIONS
Aim
To identify the importance of social media on business operations during COVID-19. A
study on H&M.
Objectives
 To determine the Importance of social media in COVID-19.
 To identify the different social media tools used by company to conduct its business
operations.
 To explore relationship between social media and business operations in COVID-19.
Questions
 Does social media is significant in situation of COVID-19?
 Which tools of social media company used for performing the operations of business?

 What is the relationship among social media and business operations in COVID-19?