Interpretation of Travelling by Air

This interpretation analyzes the satisfaction of travellers and factors affecting customer satisfaction in Easy Jet Airlines. It examines the number of students who have travelled by air, the frequency of air travel, the preference for Easy Jet Airlines, the prices of the airline, the quality of services provided, the flexibility of tickets, and the overall satisfaction level with the services provided by Easy Jet Airlines.

INTERPRETATION
Aim
“To find the elements which are responsible for the satisfaction of travellers: A
study on Easy Jet Airlines.”
Objectives
 To analyse the thinking of travellers on low cost model of Easy Jet
Airlines.
 To identify the factors and elements which are responsible for
customer’s satisfaction at Easy Jet Airlines.
 To evaluate the effect of budget on income of Easy Jet Airlines.
Theme 1- Travelling by air.
Interpretation
The above graph shows that maximum number of students had
travelled by air. On the other hand there are only two respondents who had not
travelled by the air. It states that there are many individuals who prefer to travel by
plane. It is their perception that this kind of transportation will make them reach
their destination at the fast speed. This states that company have to understand and
arrangements for the customers at the satisfactory level.
Theme 2- Times you travelled by air.
Interpretation
From the graph it is shown that there is maximum number of
individuals who had travelled by air for about two times. On the other
hand there are only 4 students who travelled by sir for more than two
times. It is seen from the graph that there are 5 members who only
travelled for one through air. This states that there are many students
who prefer to travel by air. It is the duty of companies working in this
sector to ensure that they provide the services which will bring
satisfaction for the travellers. Airlines provide the services which are
responsible for the enhancement of travel and tourism sector. That's the
organisations should provide the services which are based on the
quality. This is essential to make all the customers satisfied at the full
level.
Theme 3- Using the services of Easy Jet Airlines.
Interpretation
The above graph shows that there are many students
who prefer to travel by Easy Jet Airlines. On the other hand,
there are only 2 individuals who choose to travel by another
airlines. This states that services which are provided by the
cited organisation are at the satisfactory level. That's why
maximum numbers of travellers chooses to travel by this
company. This shows that customer range of cited firm is very
high. The organisation needs to ensure that all the services
which are provided by them are up to the mark and satisfy all
their customers. It will make the company to give the
sustainable performance.
Theme 4- Prices of the cited organisation.
Interpretation
The above graph shows that there are many students who
find the prices of cited organisation very reasonable. On the only 5
individuals who disagrees with the statement. This states that the
prices which are set by the Easy Jet Airlines are at the reasonable
level. There are many people who cannot afford the higher prices
which are set by the airline companies. It is important to set the price
at that level which will be affordable for all class of people. Easy Jet
Airlines uses the low cost model to select the prices which will
accepted by all types of customers. This will highly satisfy all the
customers who are dealing with cited company. It will also attract
many types of customers towards them.
Theme 5- Quality services provided by the Easy Jet
Airlines.
Interpretation
The above graph shows that there are 23
number of students who think that the services which
are provided by the Easy Jet Airlines are with quality.
On the other hand there are only 2 individuals who are
against the statement. This states that there are many
people who think that the services which are provided
to them by the cited organisation is very good. It is
important to provide the quality services because it is
highly satisfactory for the customers. Quality services
provided to the traveller's makes them loyal towards
the organisation. It makes the business to gain various
types of benefits.
Theme 6- Flexibility of ticket is the service which is mostly appreciated by
the travellers.
Interpretation
The graph which is made above shows that there is maximum
number of people who thinks that ticket flexibility is the service which is
highly appreciated by the travellers. On the other hand, 2 individuals are in
favour of punctuality. Their perception is that the flights should take off and
reach within the expected time. 2 students think that consistent services are
required while two members want all the above services. It is important to
have the ticket flexibility for increasing the satisfaction level of the
customers.
Theme 7- Satisfaction level with the services which are provided
by the cited company.
Interpretation
The above graph shows that there is maximum number
of students who finds the services of Easy Jet Airlines satisfactory.
On the other hand, 2 individuals are against the whole situation.
There are 3 persons who are neither satisfied nor dissatisfied. This
states that the services which are provided by the cited
organisation are at the satisfactory level. It makes the company to
gain various types of benefits and advantages. This further leads
them to increase their market share.
Theme 8- Cited organisation needs to adopt some changes to improve the
customer satisfaction.
Interpretation
It is shown from the above graph that there are maximum numbers
of people who thinks that it is necessary to adopt some measures which will
help in improving the level of customer satisfaction. On the other hand there are
only two individuals who think that it is not necessary to improve the services.
This states that if the cited organisation will adopt some change to improve the
services, then it will gain many types of advantages for them. All the customers
will be satisfied with change. But the company needs to make sure that all the
changes which are being brought should be in accordance with the demand and
needs of the travellers