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Research Questionnaires

   

Added on  2023-04-21

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Running Head: RESEARCH QUESTIONNAIRES
Research Questionnaires
Name of the Student
Name of the University
Author Note

1RESEARCH QUESTIONNAIRES
The Questionnaire will be close ended.
1. What is your Job role?
a. Manager
b. Customers service Agent
c. The President
d. Ground Staff
e. Cabin Crew
f. Pilot
2. What department do you work in?
a. Accounting
b. Administrative
c. Marketing
d. Human Resource
e. Customer service
f. IT/Engineering
3. Your Shift pattern in the airport?
a. Altering shift pattern
b. Long hours
c. leave rotation
d. flexible working hours
4. What are the services offered to the customers by the customer service department?
a. providing information and assistance to the flying people

2RESEARCH QUESTIONNAIRES
b. helping with the information reading the flight reservations /itinerary changes,
baggage concerns.
c. Assisting with check-in, ticket related issues and travel problems
d. Upgrading seats, checking the boarding passes and reissue tickets
e. All of the above
5. The work shift patters are highly satisfactory.
a. Strongly agree
b. Disagree
c. Agree
d. Strongly agree
e. Neutral
6. The organization is dedicated towards the work-life and health balance of the agents.
a. Strongly Disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly Agree
7. The customer service duties at the airport are highly strenuous.
a. Strongly Disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly Agree

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