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Resort Management Assignment

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Added on  2019-12-03

Resort Management Assignment

   Added on 2019-12-03

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RESORTMANAGEMENT
Resort Management Assignment_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1: UNDERSTANDING FUNCTIONS AND STRUCTURE OF RESORT OPERATIONS..........................................................................................................................................................21.1 Analyzing functions of resort operations.........................................................................21.2 Structure of Resort offices................................................................................................3TASK 2 UNDERSTANDING ROLE AND IMPACT OF QUALITY SYSTEMS ANDPROCEDURES................................................................................................................................32.1 Importance of effective quality systems in resort operations...........................................32.2 Implementing effective quality system............................................................................5TASK 3 UNDERSTANDING MANAGEMENT ISSUES RELATING TO THE INCIDENTS. .63.1 & 3.2 Incidents which affects operations of resort and dealing with the situation..........63.3 Dealing with the incidents................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
Resort Management Assignment_2
INTRODUCTIONResort management is a type of program which prepares an individual to plan, manageand for the market comprehension vacations. It generally includes instructions in the hospitalityadministration, restaurant and food service management, financing of resources, safety andhealth services of individuals, etc (Meng, Tepanon and Uysal, 2008). The organizationundertaken for the present study is Thomas Cook plc which is a British global travel companythat deals in hospitality and tourism. Mentioned company has their specifications in Charter andspecific scheduled airlines along with the package holidays for different hotels and resortsthroughout the world. Furthermore, cited company is having their operations worldwide andfocuses on satisfying the needs of their customers in an effective manner.Thomas Cook can plan an effective tour package at tropical island of St. Lucia as WestIndies is surrounded at sea side. Resort which is selected for tour operations is RendezvousResort in St. Lucia which is a perfect couple resort that aims to provide a truly passionate,personalized and romantic holiday for travelers (Murphy, 2009). The vision for mentioned resorthas not yet changed as it truly focuses on attracting the couples from stress and strain ofeveryday’s life. Moreover, if any individual who is planning for a perfect couple resort inCaribbean island for honeymoon or wedding, Rendezvous Resort in St. Lucia is the ideal placeto reside. Furthermore, Thomas Cook has contact with some other resorts as well namelySunConnect, Smartline and Sentido. This present report will focus on understanding the functions of resort operations alongwith the structure of resort offices. This report will also showcase effective quality systems andprocedures which are implemented by the tour operators for their operations. This report willalso have emphasis on the incidents which generally affects the proper functioning of resort. Atlast, this report will focus on different guidelines of trade associations and government bodieswhich are accepted by the tour operators for effective functioning.1
Resort Management Assignment_3
TASK 1: UNDERSTANDING FUNCTIONS AND STRUCTURE OFRESORT OPERATIONS1.1 Analyzing functions of resort operations Thomas Cook in order to attract more individuals must choose a destination whichattracts large number of individuals. The most distinguishing features of resorts are theirfavorable climates and also the wide range of recreational activities which attract individuals tohave a new experience in their life once a while. The Rendezvous Resort in St. Lucia is locatedin less populated area with offering high quality of relief from smog and congestion (Lim andMcAleer, 2005). This resort is situated at sea side which gives a calm exposure to travelers whovisit here. Thomas Cook is having their operations throughout the globe and their executives caninspect the mentioned resort and the quality they offer to their customers. Taking individualsfrom UK to Caribbean island require proper management of resources and finance. For touroperating operators, customers are treated as a life blood and they have to attract them in apositive manner so that they can show interest in their operational activities. Thomas Cook can plan a tour package to the mentioned resort by dividing their travelersinto two segments. One is newly married couples and the others are those who are adventurousand look for visiting new locations and venues. It is generally important for the mentionedcompany to distinguish each and every specification of the tour package along with the durationof tour. Rendezvous Resort is having great specification and facilities as this is the only way bywhich mentioned company is able to attract large number of individuals. Travelers can sit on thebeach and with miles of white sand travelers can enjoy the view of unbelievably clear sea.Further, couple can have a candle light dinner on the beach with finest of cuisines. Resort roomsare designed in such a manner that it gives a clear isolated sight of sea from the balcony arena(Hewitt and et.al., 2007). Overall, it is one of the best places in Caribbean island which isattracting individuals day by day. Further, from the view point of travel and tourism management, Thomas Cook have toconsider each and every aspect in order to increase the travelers for the particular place.Mentioned company have to take all the relative actions for the satisfaction of individuals wantsso that employee’s get lot of comfort and pleasure.Thomas Cook being a travel operator company has to deal with various health and safetyissues. Mentioned company has to ensure that the resort which is so selected is free from all the2
Resort Management Assignment_4

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