Resort Operation Management Assignment - Thomson Travel Group

Resort Operation
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1 ..........................................................................................................................................1
A . Analysing various functions of resort operations..................................................................1
B . Resort management structure and various types of relatable activities.................................2
M1 Complex problems related to different functions of resort...................................................4
D 1 Current management structure of resort................................................................................5
TASK 2............................................................................................................................................5
A. Importance of an effective quality system in resort operations..............................................5
B . Positive impacts of effective quality system on the resorts operations..................................6
M2. Synthesis the process complex information related to managing conflicts and legal issues
......................................................................................................................................................6
M 3. Approach used to quality management in the resort .........................................................7
D 2 How quality system applied in resort management..............................................................7
TASK 3 ...........................................................................................................................................7
A. Analysis of range of incidents which could affect health and safety of customers and staff. 7
B Procedures to deal with these incidents which is comply by UK law......................................8
D 3. How resort management can solve problem .......................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Resort management is managing regular operations of hotels and other vacation
destinations. It involves overseeing lodging operations, recreational facilities and food services
and it emphasis the high quality consumer service, guest & satisfaction and effective use of
resources. In this report chosen organisation is Thomson Travel Group, England. The
organisation deals in charter and scheduled passengers airlines, package holidays, cruise lines,
hotels and resorts. Company also provides the destination services on Caribbean and Indian
Ocean resorts. In this report there are following topics are covered such as: various functions of
resorts operations, resort management structure and types of tour operators, complex operations
related to various functions of resort, importance of an effective quality system, positive impact
of effective quality system on resort operations, information related to managing conflicts &
legal issues, quality system applied in resort management. Apart from this it is discuss about
range of incidents which could affect health and safety of consumers and staffs, procedures to be
implemented in dealing with incidents comply with relevant UK.
Task 1
A . Analysing various functions of resort operations
Resort operations are those which are performed in a resort to satisfy the needs and
desires of consumers and it is a part of lodging and hostility industry. Resort operations involves
various activities such as : to manage and control routine work and effectively use of resort
supplies and properly take care of rooms, to deliver the services as per the demand of consumers.
Thomson Travel Group has perform various functions which provide help to manage the resort
operations effectively (YE, and et. al., 2015).
Coordination: To perform the various activities effectively coordination is essential so
that work can be completed as per the needs of organisation. It is the unification, integration,
synchronization of the efforts of team members which emphasis to accomplish the common
objectives (Coordination. 2018). Staffs and other persons of all departments of Thomson Travel
Group has performed their roles and duties as per the requirements of company so that
consumers can satisfy and it can achieve organisational goal. For example, if food and beverage
production department of corporation does not able to coordinate with sales department then
production can be higher or lesser than requisite sales. So for more profitability and efficiency it
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