Assignment: Resort Operations Management
14 Pages4548 Words166 Views
Added on 2020-01-16
Assignment: Resort Operations Management
Added on 2020-01-16
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Resort OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1A. Functions of resort operation management.......................................................................1B. Analysis resort management structure and different types of tour operation management3TASK 2............................................................................................................................................3A. Importance of quality system in resort operations.............................................................3B. Implementing an effective quality system by TUI............................................................4TASK 3............................................................................................................................................5A. Analyse a range of incidents that could affect the health and safety of customers and staffsin a resort environment as well as in transit and evaluate the procedures to be implemented bya tour operator to deal with the situation................................................................................5B. Discuss how the procedures to be implemented in dealing with incidents comply withrelevant UK/European laws and the guidelines of trade association.....................................6REFERENCES................................................................................................................................9
INTRODUCTIONIn the current era, of globalization, there has been great enhancement in the travel andtourism sector so that tourists could be attracted towards the destination. However, there aredifferent tour operators prevailing within the country who aims to provide luxury travel servicesto their guests. Therefore, in regard to this, tour operators are required to enable best relationswith resort operators so that five star luxury holidays are being offered to customers. There aredifferent businesses such as resorts, restaurants, hotels etc. are involved in travel and tourismbusiness so that travellers could enjoy their vacations (Eigen and Litwin, 2014). Here, IndianOcean has been selected which is an exotic resort. However, when tourists enter into Maldivesthrough sea route, there are various small island which attracts tourists towards them. TUI is oneof the well known tour operator that provides travel service to tourists all around the globe.Hunas Falls by Amaya has been undertaken as an exotic resort situated in Sri Lanka. It involves5 star services such as pool, golf course, spa, tennis court. However, management of cited resortensure that they identify the needs of customers and provide them luxurious services in order toidentify the beauty of Sri Lanka. Resort provides the best view to tourists which is designed in such a way that maximumnumber of visitors are attracted towards staying in specific resort. It provides all the facilities totravellers and thus provide them opportunity to seat nearby by seashore and have candle lightdinner. Resort provides different suite such as Highlander, Katsura, Cardamom and Deluxe suite(Amans, Mazars-Chapelon and Villesèque-Dubus, 2015). Thus, resort provides 5 star services toinfluence more number of guests towards firm. Report covers different functions of resortoperations. It also identifies the structure of resort offices of different types of operators. Further,it impacts upon quality system and implements appropriate procedure provided by TUI. TASK 1A. Functions of resort operation managementIn respect to meet with goals and objectives within the nation, it is very important toenhance visiting of different people. In this way, different types of business operation conductedthat assist to grow performances and results for assess the outcomes and results. There arevarious key areas in which performances has been measure through focus on Hunas Fall resortwhich is making leisure travellers in Sri Lanka. It assists to enhance key relationship to provides1
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