Resort and Spa Management

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Running head: RESORT AND SPA MANAGEMENT 1
Resort and Spa Management
Mountain View Grand Resort and Spa
8/10/2018
Name

RESORT AND SPA MANAGEMENT 2
Resort and Spa Management
Student’s Name
Institutional Affiliation

RESORT AND SPA MANAGEMENT 3
Executive Summary
Mountain View Grand resort and spa is the selected organization for discussion in this paper.
Based on the history and development of this facility, it is clear that this facility is included the
record of Historic Hotels of America. The planning process of this organization depicts the
internal and external influences that it has attained. Also, the paradigms of the organization align
with those of a contemporary resort and spa such as the service quality offered. In addition, the
customer expectations are fulfilled based on the nature of the facility. Finally, there are
significant emerging trends which are discussed and they impact the resort and spa in various
ways.