Plan and Manage Resource Acquisition for e-Commerce Resourcing

This article provides a detailed plan for acquiring physical and human resources for e-commerce resourcing. It includes steps and strategies to acquire resources, risk management strategies to protect IP, and IP requirements for human resource acquisition. Additionally, it provides insights on conducting role-play interviews for warehouse workers and online sales representatives.

Task 2 Plan and Manage Resource Acquisition
Read “Scenario – e-Commerce resourcing” page 29 of this document
Plan and implement physical resourcing
● Review the physical resourcing activities in the action plan you developed in
Assessment Task 1.
● Elaborate on your plan by including all steps and strategies to acquire resources in
accordance with organisational requirements.
● Explain the risk management strategy needed to protect the organisation’s IP and/or
ensure the organisation does not breach third-party IP.
Physical Resources Action Plan
Physical Resources Steps and strategies to
acquire resources
Risk management strategy to
protect the organisation’s IP
and/or ensure the
organisation does not breach
third-party IP
Physical resourcing: Develop
e-commerce website
Identify the budget
Get three quote
Present the quotation to the
finance
department/management
for approval
Get the approval
Allocate the task to approved
company or third party
Register the website
Get the domain name
Make sure all the content in
the website is authentic
Follow patent portfolio
Physical resourcing: Purchase
new plant equipment i.e.
forklifts and delivery trucks
Identify the budget
Get three quote from
suppliers
Present the quotation to the
Not relevant

finance
department/management
for approval
Proceed to the purchase of
the resources
Put them in action on-time
Physical resourcing:
Warehouse and office
reconfiguration
Get the budget approval
Collect the quotation from
different builder.
Get it approved from the
management
Give the project to the
right candidate
The naming protocol need
to be followed

Plan and implement human resourcing
● Review the human resourcing activities in the action plan you developed in
Assessment Task 1.
● Elaborate on your plan by including all steps and strategies to recruit people in
accordance with organisational requirements.
● Incorporate IP requirements for human resource acquisition to ensure trade secrets
and confidential information is protected from theft, misuse and unauthorised
distribution.
Human resources Action Plan
Human Resources Steps and strategies to
recruit people
IP Requirements to ensure
trade secrets and confidential
information is protected from
theft, misuse and
unauthorised distribution
Warehouse workers
Online sales workers
Truck drivers
Create job description
Get approval
Go for advertisement
Screening the application
Select candidate to interview
Conduct the interview
Select appropriate candidate
for the job
Do the induction
Ask all the candidate to sign a
confidentiality document

Conduct a role-play interview two recruits (could be online customer service persons or
warehouse workers. Please choose only ONE position)
Interview planning: Candidate 1
Interview Planning Candidate 1
Position: Choose only ONE position from the list below and delete the rest
 Warehouse worker
Planning aspect Description
Type of interview Face to face interview
Objectives Hire a suitable warehouse worker
Approach and style Planned or Structured Interviews - We are going to give
scores to each candidate depending on the answers and
who gets the maximum score is the preferred
candidate.
Schedule Monday at 2.30pm in the interview room 1
Topics and questions
Create minimum six questions
Work experience
How long have you been working in the previous job?

Have you got any experience working in the
warehouse?
Skills and knowledge
Tell us about some of the skills that you possess.
Do you have any knowledge about the functioning of a
warehouse?
Education
How far have you studied?
What is your latest degree in education?
Hobby
Tell us about some of your hobbies.
Personal Background
Tell us something about yourself that is not written in
your CV.
Interview planning: Candidate 2
Interview Planning Candidate 2
Position: Choose only ONE position from the list below and delete the rest
● Online sales representative

Planning aspect Description
Type of interview Face to face interview
Objectives Hire a suitable online sales representative
Approach and style Planned or Structured Interviews - We are going to give
scores to each candidate depending on the answers and
who gets the maximum score is the preferred
candidate.
Schedule Tuesday at 2.30pm in the interview room 2
Topics and questions Work experience
How long have you been working in the previous job?
Skills and knowledge
Tell us about some of the skills that you possess.
Do you have any knowledge about the functioning of an
online sales portal?
Education
How far have you studied?
What is your latest degree in education?
Hobby
Tell us about some of your hobbies.
Personal Background
Tell us something about yourself that is not written in
your CV.

Interview notes
Interview notes – Candidate 1
Position = Warehouse worker
● The candidate noticed about this job through an online add
● He has been looking for a job for just 1 week
● He left his previous job due to closure of the company
● The candidate has 12yrs of truck driving experience + 4yrs of forklift and heavy
vehicles driving.
● Although the candidate does not count with any education or official qualifications,
his years of experience make up in that area without any problem.
Interview notes – Candidate 2
Position = Online sales representative

Take notes during your role-play interview candidate 2
Assess each candidate’ answers and make recommendations according with your plan.
Assessment and evaluation
Assessment and Evaluation
Candidate 1
Position = warehouse worker
Question Ideal answer contains: Number of
possible
points
Score
1 How long have you been 2-4 years of experience 1-5 5

working in the previous job?
2 Have you got any experience
working in the warehouse?
Yes. 2-4 years of warehouse
experience.
1-5 5
3 Tell us about some of the
skills that you possess.
Driving a forklift, segregating
products and keeping them
properly.
1-5 3
4 Do you have any knowledge
about the functioning of a
warehouse?
Segregation of products,
storage of products and
facilitating delivery.
1-5 3
5 How far have you studied? Completion of high-school
education.
1-5 5
6 Tell us something about
yourself that is not written in
your CV.
Commitment, efficiency, team
work, effectiveness,
responsible, prompt decision
making skills.
1-5 4
Total scores 25
Recommendation:
 The candidate has appropriate experience and education that is required for the job.

 However, he is required to understand the functioning of a warehouse and also develop
his skills that are required for working in one.
Assessment and evaluation
Assessment and Evaluation
Candidate 2
Position = Online sales representative
Question Ideal answer contains: Number of
possible
points
Score
1 How long have you been
working in the previous job?
Yes. 1-3 years of portal
experience.
1-5 4
2 Tell us about some of the
skills that you possess.
Good with technology, good
with building relationships,
well-aware of the industry,
goal oriented.
1-5 3
3 Do you have any knowledge
about the functioning of an
online sales portal?
Yes. Prompt action on the
segregation of the orders
placed. Timely update to the
customers about the status of
the product.
1-5 4
4 How far have you studied? Completed graduation with
computer or business as a
major.
1-5 5

5 Tell us something about
yourself that is not written in
your CV.
Commitment, efficiency, team
work, effectiveness,
responsible, prompt decision
making skills.
1-5 4
6 Have you got any experience
working on an online sales
portal?
Yes. 1-3 years of portal
experience.
1-5 3
Total scores 19
Recommendation:
 The candidate has decent knowledge about the work.
 However, he needs to develop his skills.