Table of Contents INTRODUCTION...........................................................................................................................1 PART 1............................................................................................................................................1 Overview of organisation............................................................................................................1 Impact of recent trends in labour market on talent management & workforce planning............2 Labour legislations that should be considered in workforce planning by the organisation........3 Comparison between two organisations......................................................................................5 PART 2...........................................................................................................................................6 1) Recruitment and selection process flowchart.........................................................................6 2) Job analysis.............................................................................................................................9 3) Creating job description..........................................................................................................9 4) Producing person specification.............................................................................................10 5) Methods of recruitment and selection...................................................................................11 6) Recommendations.................................................................................................................13 PART 3.........................................................................................................................................13 1) Stages of human resource life cycle.....................................................................................13 Integration of HR life cycle with HR strategy.........................................................................16 CONCLUSION..............................................................................................................................16 Recommendations.....................................................................................................................16 REFERENCES..............................................................................................................................17
INTRODUCTION Resource and talent planning is one of the important function of Human resource management in the organisation (Azma and et. al., 2019). It deals with several aspects of human resource like assessment of required manpower in the company, networking, selecting proper channel of hiring, scheduling availability of human capital on time, maintaining the resources for fulfilling future recruitment needs. This function enables the organisation to possess necessary abilities to discover and attract relevant talent to achieve goals and gain competitive advantage in the market. Recruitment and selection processes assist the company in picking up the appropriate talent from the market. It needs proper strategy and succession planning. For the purpose of this study Sainsbury company is taken. It is engaged in retail industry and offer its products in hypermarket, forecourt shop and retail stores. The company has its headquarters in Holborn in London, UK. It is the leading grocery store and second biggest supermarket chain in United kingdom. In this study, discussion is conducted on current labour trends in market and its effect on the organisation, need of labour legislation in workforce planning and essential skills required by company for handling labour trends. Along with this, report also includes importance of different recruitment & selection methods in hiring employees in the firm and application of the these techniques in talent resourcing as well as in planning. PART 1 Overview of organisation. Sainsbury has its presence in different supermarkets and stores in United Kingdom. It focuses on providing its customers healthy, safe and fresh products. It is one of the largest retailer in London. It is divided into three groups such Sainsbury supermarket Ltd, Sainbury Bank and Sainsbury Argos in the market. The company has its head office of all these groups in City of London. It was established in the year 1869 by John James Sainsbury and Mary Ann in partnership. It was engaged in retail of fresh foods and later expanded into groceries storehouses. Its distribution centres are in Hampshire, Northern Ireland, Greenford, West Midlands, North Yorkshire, Essex and many other regions in UK. 1
Impact of recent trends in labour market on talent management & workforce planning. Workforce planning is the process which is utilised continuously in organisation to align priorities and objectives of the business with employment needs. Current trends in the labour market may pose certain threats for the company to carry out planning process (Bao, 2019). Therefore, it is essential for the firm to take into account these trends to implement proper planning and managing talent. They are provided as under:- Wearable technology & Analog systems:-There has been increase in the use of wearable gadgets. Most of the companies has adopted this technology and eliminated analog systems.Thisgadgetsrecordstheproductivity,well-beingandhealth.Itincreasedthe recruitment of young population in Sainsbury as they highly supported this technology in the workplace. Emergence of boomerang employees-This refers to the employees to leave the company for sometime and later on join it. There has been increase in the number of such employees in the recent years. Boomerang workers emerges due to several reasons like family matters, other opportunities, compensation form, etc. In Sainsbury HR specialists make use of technology like social media, LinkedIn to re-hire the former workers. Re-employing latter employees benefit the firm as they are already familiar with the culture and environment. Increaseinemploymentofyoungprofessionals-Theincreaseinageingofthe population lead to retirement of top professional and employing younger generation. Many firms are planning strategically to cope up with the recent change. Sainsbury adopted this change in the recruitment of younger candidates as they are more open minded and adapt to transformations easily (Barbu, Logofătu and Olari, 2019 ). They believe in practical applications and are keen to implement it in the job. Increase in popularity of part-time work-There is a rigorous increase in the literacy level in the population. Every year several universities and colleges provide trained professional and talented individuals. These candidates demands part-time jobs instead of full time to fulfil the financial needs. Various organisations seeks for employing such individuals to welcome new ideas and technology in its environment. In Sainsbury, Human resource team is working on accommodating younger generation in the workplace by satisfying their current needs. Factors affecting the labour trends in market:- 2
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Changeinpopulation-Labourtrendswereinfluencedbyincreasingrateof unemployment, increase in the activity of women in the population due to decrease in their death rate, encouragement in the education of women, increase in the life expectancy of the people. Rate of unemployment-Increase in the rate of unemployment in United Kingdom due to addition of ageing population and decrease in birth rate caused the changes in labour market. Most of the employees ignore the social needs of the workforce in the organisation due to high state of unemployment. Discrimination-It can encourage the trends in labour market if the companies do not provide equal and fair treatment to its employees (HAILE, 2019). Labour may be discriminated by favouritism, low pay, extra working hours and non availability of holidays by the employer. Education- The enhancement in the awareness of advantage of education lead to more educated professionals, trained and talented population. Henceforth, there demand increased in the organisations as they can advantage them in increasing the profitability and growth in the competitive market. This factor lead to change in the employment patterns in the organisations. Labour legislations that should be considered in workforce planning by the organisation. Workforce planning is regarded as the vital function of the organisation which effectively manage the requirement ofmanpower. There are various labour legislations that are formed by the state and federal government of United Kingdom. An organisation has to follow employee acts in order to manage the effective functions. In UK following laws exists which affects the decisions of establishments. Equality Act-This act was formed by the government to regulate the activities of the companies. This act describes that every employee should be treated on equality basis in the organisation. A company should follow all the rules given in this act and accordingly provide contract of employment to every new individual hired in the company. Several acts were merged together to form this act. It eliminates discrimination in race, disabilities colour and race from the workplaces. Sainsbury resources the manpower by complying with this act and hires people without discriminating at any aspect. Employment Act-The reason behind implementing the act at UK is to promote equity at wok premises through providing equal opportunities as well as delivering fair treatments in context to employment. Managers of Sainsbury properly implement the aspects of such act so to 3
coordinate addition to utilise resources, functionalities together with functions for promoting full employment without any discrimination. Health&safetylegislation-Thisactreflectsthathealthyandproperworking conditions should be offer to employees so they can perform their job roles in adequate manner. proper training should be offer to employees so they learn about how to work with risky resources at workplace. This reduce the chances of rising accidents at workplace and do not hamper the productivity of employees. All this help in create and maintain positive environment at workplace. Assessment of current skills and estimation of required skills by the organisation. Existing skills of the organisation: Strategic analysis and planning:It is one of the most important skill needed in change management. Sainsbury company management excels in this skill. It assisted the company in developing strategysoasto accomplish thevision andobjectivestogether with change management. Top management in the company analyses recent trends and compares it with state ofperformance. They develops plan which strategically satisfies the company and implements necessary change. Interpersonal skills:Sainsbury has provided regular training to the employees and conducted development programs to instil efficient interpersonal skills in the employees. Hence, the main advantage of this skill to the company is such that it developed strong relations among the employees, management and the customers (Jacobs, 2019). This assisted in increasing the overall productivity of the firm and the employees operating in team as well as individually. This skillallowseffectivecommunicationbetweenthehumanresourcesofthecompanyand encourage to meet the deadlines and goals on specified time. Delegation & time management:Sainsbury firm's management effectively perform the functions with efficient time management and delegating skills. The advantage of these skills is that they allows the company to manage the projects, develop different policies and rules, manage the environment of the workplace. Proper delegation helps in complying with the modifications in the labour market and legislations. It also assists in concentrating on the tasks that generates high revenues for the company. Anticipated skills of the organisation: 4
Advancement in technical skills:The need of Data science will increase in the future period. Sainsbury company should work for enhancing the skills in Data Science. It will be required in conducting effective recruitment process in the company as it will become part of Job description for recruiter in the coming years. The dependency on the advanced analytics as well as software will improve to hire, engage, retain and manage the high performances of the employees. It will assists in enhancing the profile of the recruiter company. Big data will perform important function in taking vital decisions for managing talent and resourcing in the establishments. Hybrid skills-It is the collection of technical skills and non-technical abilities. It refers to cloud computing, analytical reasoning, workforce management, mobile application development, artificialintelligence,audioproduction,salesleadership,scientificcomputing,etc(Jooss, Burbach and Ruël, 2019). It will become necessary for the company Sainsbury to excel in these skills to manage change in the labour market and comply with the legal requirements. Hybrid skills will ensure long term survival of the firm in the competitive market and to manage the needs of the market as well as employees. Advanced social selling-The boom in the use of social media will encourage the population to excel in the social media. Henceforth, future colleges will focus on imparting trainingtotheindividualsonthesocialmedia.Tocopeupwiththisemployeetrend organisations have to alter the workforce planning process to hire as per the need of the market and labour legislations. Sainsbury should work on creating advanced social selling skills in the workforce in order to build strong relationship with the customers and manage the change in selling processes. Comparison between two organisations The trends in the market changes continuously and it highly affects the performances of the businesses. Every organisation possess different skills which helps them in managing the change in employee trends and various legislation. Following comparison is given to understand several skills of the firms and its benefit in the coping with change. Following is the comparison among two same sized organisation to BasisSainsburyMarks & Spencer Technological changeHybridtechnicalskillsareThecurrentneedofthe 5
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neededbythecompanyto design, develop the structure to adapt advancement in digital technologies,enhance customer services and comply withregulatorybodies (Kareem, 2019). companytoimplement technicalchangewillbe fulfilled by strong & advanced communicationskillsand interpersonalabilitiesinthe employees. Changeindemandsof employees Sainsburyneedthe management with strong skills like creative thinking which is alsotermedasdigitalskill. Thiswillensurelongterm retentionofemployeesand willhelptheemployeesin facing the automation in the company. Mobile proficiency is the skill required by Marks & Spencer to improve the connection with the job seekers as well as with the customers in the market. It will provide the opportunity to use the selling potentiality in growing the customer base and resourcingthetalented employees. PART 2 1) Recruitment and selection process flowchart Sainsbury's is a chain of supermarkets in UK having 15.3 % share of total supermarket sector of UK. It was founded in 1869 and having its headquarter in London, United Kingdom. At present, Sainsbury's is the second largest supermarket of UK and employ more than 186900 employees. The success of an organisation is highly dependent on efficiency and productivity of its employees thus, to remain in list of top supermarkets it become necessary for Sainsbury's to have most skilled and talented employees. Recruitment and selection process have a significant impact on quality and efficiency level of employees (Khalid,2019). Recruitment is the first process through which an employee entered an organisation and become a part of its operation thus, it is necessary to have a efficient recruitment and selection process to ensure the better quality of employees. Sainsbury's ishaving a proper recruitment and selection flowchart to 6
select and employ the most deserving and talented employees which are helpful inincreasing the efficiency and performance of whole organisation. Recruitment and selection process flowchart It is a template used for visualizing the all the steps of hiring process. Recruitment ans selection process flowchart which is also known as recruitment workflow is a diagram where use of symbols and arrows are made to map out sequence of all steps of recruitment and selection. Sainsbury's is making use of an efficient recruitment and selection process flowchart to get best employees for success of organisation. Following is the recruitment and selection process flowchart of Sainsbury's: Different steps of recruitment and selection process are explained below: ï‚·Job vacancy-HR mangers are responsible for timely evaluation of job vacancy in an organisation. In Sainsbury's timely steps are taken to determine newly created and unoccupied positions in the organisation so that further steps can be taken to find a suitable candidate for enterprise. 7 (Illustration1: Recruitment and selection process flowchart, 2019)
ï‚·Job analysis- Once the vacant positions are determined the nest step is to analysis the different factors of job. HR manger of Sainsbury's make use ofjob analysis process to evaluate and identify different content of a job in terms of activities involved and attributes needed to perform that activities (Kishnani, 2019). ï‚·Attracting candidates- On the basis of job analysis, announcement or declaration are made by Sainsbury's to attract a pool of best employees for specific job having all the required attributes. Use of adverting and notices are made to attract the candidates for vacant jobs. ï‚·Screening applications-As Salisbury's is one of the best organisation of UK, thus, a large number of applications are received by HR department for vacant job. At this stage, manger review all applications to check that which applicants are eligible and most suitable for that specific job. On the basis of this screening of applications, eligible candidates are moved forward for next step of job recruitment. ï‚·Interviewing candidate- A proper interview is conducted by the HR department of Sainsbury's for the applicants who are short listed in the process of screening. Interview provide a overall check and evaluation of skills and knowledge of candidate through providing a two way communication between interviewer and applicants. ï‚·Selecting and appointment-After proper evaluation of skills, knowledge and eligibility of candidates most deserving and suitable candidates are selected by Sainsbury's. These selected candidate are appoint at different vacant job on the basis of job role and attributes of candidate required to perform these activities and role more efficiently. ï‚·Induction and training- Proper orientation and induction training is provided by Sainsbury's to its new employees to enable them to perform their wok in new profession or job more efficiently. Orientation programs are conducted to make an employee more habitual and friendly with the operations of organisation (Knodel, 2019). ï‚·Employees evaluation- Performance of new employee are evaluated by Sainsbury's to review and assess that whether right candidate is selected or not. Evaluation of employee performance makes it easy to determine that skills and talents of employee are more suitable for which activity and job thus, an organisation can make better use of employees creativity and talent to ensure its success and growth. 8
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2) Job analysis It is the process of gathering and analysing information about the criteria and role of a job to determine which employee or individual is best for that specific job. Job analysis provide an accurate study of operations, duties, responsibilities and organisational aspects of a job which helps in deriving specialisation in that particular job or task. Different documents and job descriptions are prepared by Sainsbury's to properly define the job role and responsibility of each job. 3) Creating job description Job description is a written statement which provide all relevant information about a specific job on the basis of finding of job analysis (Laras and et. al., 2019). It includes general duties, responsibility and nature of job along with Job's title and name and designation of person to whom the employee will report. Sainsbury's is having job vacancy for the post of cashier and finance manger thus, following job descriptions are prepared. Job description for the post of cashier: Job description Job Title : Cashier Reports To: Finance Manager Working Hours: To be agreed later Job Overview: To mange and handle day to day cash Qualification: Education level – Graduate from any recognised collage Experience- At lest 1 year Specific skills: Mathematical skills Responsibilities and duties: Handle cash credit and check transaction. Scan goods and collect proper payments. Count money in cash drawers at beginning and end of the day to ensure that amount is correct. Job description for the post of finance manger: 9
Job description Job Title : Finance manger Reports To: CEO (chief executive officer) Working Hours: Will be decided later Job Overview: To monitor day to day financial operations Qualification: Education level – MBA in finance Experience- at least 2 years Specific skills: proper accounting and management skills. Responsibilities and duties: overseeing the flow of cash and other financial transaction. Planing and directing activities of worker preparing timely reports and other accounting document. Ensure compliance with provisos of laws and financial act. 4) Producing person specification Person specification is a written document which provide detail about qualification, skills, experience, knowledge and other attributes which a applicant must possess to perform a particular job or task (Lv, 2019). Following person specification documents are prepared by Sainsbury's for the current vacant position of cashier and finance positions. Person specification for the post of cashier Person specification Job Title : Cashier Department : Finance department CriteriaEssentialDesirable Skills requiredCash management time management Accounting skills Attainment/ QualificationGraduationDiploma in accounting 10
KnowledgeBasic maths customer service computer knowledge - Relevant experience1 year experience- Person specification for the post of finance manger Person specification Job Title : Finance manger Department : Finance department CriteriaEssentialDesirable Skills requiredManagement skills motivation skill Leadership skill Attainment/ QualificationMBA in financeMBA in any other branch KnowledgeKnowledgeofdifferent accounting reports management skills financial knowledge Effectiveknowledgeof computer and IT Relevant experience2 years experience- 5) Methods of recruitment and selection There are different methods of recruitment and selections which can be applied for different role in organisation. The types of methods used by Sainsbury's for recruitment and selection are explained below: Requirement– It is process which includes announcement of job vacancy for attracting and shortlisting most suitable candidate for a job (Madhavi and Mehrotra, 2019). It is of two type: Internal 11
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Under this process job vacancy are filled from existing workers within the organisation and no announcement is made for any third party. The different methods of internal recruitment used by Sainsbury's are as follows: ï‚·Transfer- Transfer is a process of shifting an employees or group employee from one branch to another at some different location. ï‚·Promotion-It basically leads to an advancement in employees rank or position in terms of designation, salary and other benefits. Promotion is mainly made on the basis of seniority or qualification and efficiency. Transfer method is mainly used to keep an balance between number of staff at different branches as if any branch is having extra staff then they can be transferred to any other branch where there is insufficient number of employees. Transfer technique is mainly used for lower level of job like helper, cashier, etc. For higher authority post promotion technique is more suitable as it provide more qualified and experienced person at important post. External Under this method pool of candidates is attracted from outside the organisation to fill up the vacant positions. Different methods of external recruitment which are used by Sainsbury's are as follows : ï‚·Campus recruitment-Under this method organisation recruit or hire students from any collage or university who are about to complete their graduation. This provide a raw employee to an organisation with new and more innovative skills and talents. ï‚·Employment Agencies- These agencies act as a bridge between organisation and job seekersandprovidemosteligibleandsuitablecandidateforvacantpositionof organisation in short duration of time. Sainsbury'sismakinguseofcampusrecruitmenttogetnewandfreshidesin organisation. Employees recruited from campus placement are more energetic and have better skills thus, mostly perform marketing role. Employee agencies are used at the time when there is urgent need of staff. Selection- It is a process of choosing or shortlisting most suitable candidate for an organisation through making use of different techniques and methods. The different methods of selection are as follows: 12
ï‚·Interview- It provide a two way formal communication between an interviewer and applicant where different questions are asked by an interview to analysis the skills and knowledge of candidate (Ngcobo, Martins and Martins, 2019). ï‚·Written test- It is a exam on paper or on computer which contain various questions about comprehension, reasoning, aptitude or mathematical problems. It can be in form of MCQ or descriptive exam. Answer of these questions by candidate provide a better analysis of knowledge and intelligence of an applicant. Sainsbury's is making use of interview method to select an employee as it provide a better interaction between employer and candidate and at the same time also provide information about communication skills of candidate. 6) Recommendations Following recommendation can be made for Sainsbury's for improving their process and documents: ï‚·Sainsbury's can include a written or aptitude test in its selection process to properly evaluate the knowledge and intelligence level of an candidate. Efforts should also made by Sainsbury's to reduce level of biasness in its interview process trough making use of CCTV camera or other instrument to increase the efficiency level of selection process. ï‚·A better template or format of documents can be adopted by Sainsbury's to more clearly defines the role and duties of specific jobs in job description. Some more criteria can be added in person specification document to make it more update and relevant as per current requirement of skills to perform specific task (Othman and et. al., 2019). PART 3 1) Stages of human resource life cycle Human resources life cycle is a concept which is used for efficient management of human resources. It describes different stages started from recruitment of employees and include all the operations and total time spend by an employee in that organisation. This life cycles ends with the exit or retirement of an employee. The human resource life-cycle of Sainsbury's is described below: 13
(source: Human resource life-cycle, 2019) Different stages of human resource life-cycle are explained below: Attraction– It is the first step of human resource life cycle where efforts are made by an organisation to attract a pool of qualified and eligible candidates.Sainsbury's is having a very good image in markets of UK thus, it become easy for it to attract a large number of candidate as individuals are attract with goodwill and better image of organisation. HR strategy plays an important role in attracting an candidate as positive work culture and higher amount of incentives are the factors that are desired by all candidates thus, Sainsbury's is providing adequate amount of incentives and other perks to become a good employers. It will help in attracting more suitable candidates for vacant position (Pessima and Dietz, 2019). Recruitment and Selection-Recruitment and selection of an right candidate is necessary for ensuring success and growth of an organisation. Strategic staffing plan are made by HR of Sainsbury's to properly analysis and evaluate the number of vacant job and to get information about job role and responsibility. HR strategy of Sainsbury's include provisions for proper compensation and timely incentives to garb attention of best candidate. Due consideration is provided to legal laws and act before making announcement of job vacancy. 14
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On-boarding- Under this process new employee is made familiar about its role and duties in the new organisation. It is the responsibility of HR department of Sainsbury's to formulate such HR strategy which provide comfort atmosphere and workplace to an employee. Timely interactive activities and onboard program are conducted by HR to make new seemly comfortable which helps in improving its efficiency and productivity level. Employee are also made aware about employment act and sex discrimination act to safeguard them from all kind of miss treatment. Enablement- Under this stage new employees are formally introduced with other existing employees to develop better relation between them. Employee orientation is also a part ofthisstagewheredifferentstrategiesaremadetodevelophealthierrelationbetween organisation and employee (Raheem and Khan,2019).Sainsbury's is having a strategy of conducting proper sessions and presentations to make new employee aware about mission, culture, vision and objective of organisation. Information about various employment acts is also provided. Development-In this stage various personality and aptitude test are candidate by HR department to analysis and formulate such strategy which will leads achievement oflong term career gaols of an individuals. Such strategies are implemented and adopted bySainsbury's which are beneficial for both organisation and employee. Proper career and growth opportunity like promotion are provided to employees by Sainsbury's for their better development. Retention-. Under this stage proper recognition and thanks is given to employees for their hard work to motivate them for better performance in future. HR strategy ofSainsbury's includes facility like rewards, gifts, flexible working hours, etc. to motivate employees which helps in retaining best and most skilled employees for a longer span of time. Separation-This stage is the last step of HR life cycle which includes retirement and exit options of an employee. An employee can leave an organisation after completion of its tenure, or for better incentives or opportunity or due to any voluntary personal reason. Proper strategy are made by Sainsbury's for providing timely pensions to retired employees and proper system is followed for exit of an employee. Accomplishment with pension act and other laws are also made by Sainsbury's to reduce the chance of legal claims. 15
Integration of HR life cycle with HR strategy Proper integration and collaboration between HR strategy and stages of HR life cycle ensures better quality of workforce and maintain a level of efficiency and productivity in the organisation. HR strategy like adequate compensation and timely reward are necessary to attract better candidate and also provide a better pool of suitable candidate for recruitment and selection process(Rybka-IwańskaandLopez,2019).Traininganddevelopmentprogramarealso necessary for career development of an employee. HR strategy are also important in motivation an employee thus, retain them for a longer period of time. Propermotivation and timely rewards which is a part of HR strategy are very helpful in achieving the objectives of retention process and they keep an employee motivated for working for a long period of time with same organisation. Effective recruitment and selection strategies ensure selection of most suitable and talented individual at the during of HR life cycle. Thus, proper integration of HR life cycle with HR strategy ensure the better performance of employees and lead to timely achievement of organisational goal and objectives. CONCLUSION From the above study it is concluded that changes in the labour market influence the decision making process of the company. An organisation should be ready with necessary skills to tackle the overcoming trends in the environment. It is essential for the company to comply with the labour legislations while resourcing and planning workforce to avoid any kind of legal action by the state and the employee. Skills anticipation is must to identify the barriers in growth of the company and strategically engage the employees of the firm. It also assists in meeting the future needs in managing the change.It can be concluded from this report that recruitment and selection process is necessary to employ a deserving and qualified employee. Different type of documents are used for proper job analysis like job description. Person specification provide information about required qualities and skills in an individual required for performing an task. HR life cycle shoes all the stages through and conditions faced by an employee in an organisation starting from their recruitment and ends at their exit. Recommendations An organisation can handle the recent changes in labour market by effectively performing the practices of HRM. Human resource manager has to execute other functions like strategic 16
planning, team work skills development, designing organisation, change management and promoting the competencies of HR specialists along with the traditional roles like recruitment, selection, performance appraisal, etc. 17
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