Report: Resource Management Strategy for Greenwich Holiday Company

This report examines the resource management practices of Greenwich Holiday, a global provider of tour and holiday packages. It begins by assessing the company's current situation, focusing on human resources and operational functions, highlighting the importance of resource planning for customer satisfaction and retention. The report then delves into theoretical applications, including operation and supply chain management models like Six Sigma and Business Process Management, as well as Continuous Flow and Flexible models. The analysis evaluates the use of resources against operational plans, providing a detailed description of the resources needed, along with a discussion of Six Sigma and Business Process Management models, and concludes with recommendations for maximizing resource utilization and achieving organizational goals. The report emphasizes the significance of effective HR planning, recruitment, performance management, and career planning. It also highlights the importance of operational management, supply chain management, and the application of relevant theoretical models in optimizing resource allocation and achieving business objectives.

Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Current situation of the business..................................................................................................1
1. Human resources and operation function................................................................................1
2. Theoretical application on business.........................................................................................3
3. Evaluation and appraisal the use of resources against operational plan..................................4
4. Formulation of the plan to ensure that resources are maximized for taking remedial actions 5
CONCLUSION................................................................................................................................5
Recommendations............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Resource management refers a procedure of pre-planning, allocation of resources and
scheduling in order to increase efficiency of resources and all processes (Armstrong and Taylor,
2020). Resources are key for the success of an organization as it is required by company for
executing or completing a task. This study is based on Greenwich holiday and tourism company
which is a global provider of tour and holiday packages. This study is going to show importance
of resource planning and all elements which are required to complete and follow for making a
resource planning successful. It will also show theoretical application of models of operation
management and resource management. Further, it will show evaluation of each resource which
can help an organization in accomplishing its goals and objectives.
MAIN BODY
Current situation of the business
Before making a resource plan, it is important to identify current situation of the company.
Greenwich holiday and tourism is a global provider of tours and holiday packages at affordable
prices. The main focus of this company is customers’ satisfaction and retention (Greenwich
Travel, 2019). It is stated that this company wants to know if it is well managed from employees
and resource perspective. But for making sure that it is well managed and will be the same, it
requires to make a resource plan. For this it is also important to analyse effectiveness of its
human resource and operational management functions. This resource planning will allow it in
knowing whether it is well managed or not. If not than it can make changes in its strategies in
order to make itself successful and stable in the industry. This company provide wide range of
services and packages to customers which include: air tickets booking, visa arrangements, hotel
booking, holiday packages, cab services and travel insurance.
Human resources and operation function
Human resource is one of the important departments which is mainly responsible for
recruitment, selection, hiring, motivation and other functions related to employees. One of the
main aim of human resource department is to help their company in accomplishing their goals
and objectives In the context of Greenwich travel and holidays, it can be said that it is well
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managed in the context of resources and employees. But it is important for this seasonal
company to manage its human resources as well as other resources which can help it out to meet
its goals. With the help of an effective resource plan, it can simplify process and also improve
work processes (Kurbel, 2016).
Resource planning is one of the important and effective planning in which tasks or
resources are being allocated to both human and non-human resources. The main aim of resource
planning is to increase efficiency of resources and having a clear understanding of availability of
resources. On the other hand, operation management or administration of business practices also
makes an organization to create high level of efficiency within an organization.
Some important functions of human resource which needs to be followed by Greenwich
tourism and holiday include:
HR planning: For an effective resource planning, it is important to identify future needs as
why company needs to perform all functions. With the help of HR function of HR planning,
Greenwich tourism and holiday can perform their further functions as per the identified needs of
the future.
Recruitment: Recruitment and selection is the next important function of HR in which,
company recruit skilled workers as per the future needs and completing performance for
accomplishing goals. Skilled workforce and right sourcing strategies are key of the success. So,
by completing this function by HR, company can manage its resources (Longoni, Luzzini and
Guerci, 2018).
Performance management: After recruiting workers, it is also important for the company
to make sure whether employees are engaged with the company or not. For this purpose, HR
manages their performance by setting clear goals. With the help of annual performance review or
360 degree feedback, HR analyse performance of employees and making them aware about their
own performance and position in an organization.
Motivation: For performing any type of work and task, everyone require some motivation
Hence, HR tries to motivate their employees by knowing their needs. For example: If some
workers seek for financial rewards then HR provide them rewards as a motivation for making
them able to work more effectively. Non-financial rewards like appreciation, celebration of
success are some example of motivation.
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Career planning: It is also known as important function of HR in which, HR supports
employees by an effective career planning, guidance and development for employees. HR also
supports employees by making them aware that how their personal ambition can align with the
future of the company.
So, from the above discussed functions of HR, it can be said that company can manage HR
by knowing their workers and recruiting them, retaining them and making them able to
contribute in company in accomplishing their goals. Because human capital is one of the main
resource which helps company. It includes Talent, manpower, labour, personnel etc.
Operation management functions
Other main important function by which, Greenwich tourism and holiday can manage its
all resource and make its resource planning successful include: an effective operation
management. After having all human resource and knowing that who will perform function, it is
important to manage operations. Some steps needs to be followed include:
Requirement of skills: It is important to identify required skills in an operation manager
for completing further functions. One of the main skills required is excellent organizational
capability to increase efficiency and productivity (Gupta and et.al., 2017).
Supply chain management: Link to supply chain of operation management is also other
main function. In this function, company needs to manage the flow of their products and services
which can help them out in transforming raw materials into finished goods. It increases
customer’s values and allow company to take competitive advantage which is one of the aim of
company or resource planning and management.
Theoretical application on business
After analysing required function, it is important to analyse resource and planning of all
resource which can help Greenwich company in getting their aims and objectives. There are
several resources which will be required by the company such as: people, time, money, support,
suppliers and others. After identifying all resource, company will also require activities which
will be performed by their human resources in order to achieve goals. Some activities include:
supply chain management, operation management, completion of allocating task etc.
Operation management: It is one of the important functions which is mainly responsible
for managing the process of creation of services and products. Some functions involved in
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operation management include: planning, organization and controlling of all resources required
to products company’s goals (Zhang and et.al., 2016).
Supply chain management: It is also a process which makes an organization able to
source all those materials which are required to create a product as well as service and deliver
that products and services to customers. One of the main aim of supply chain management is
increase customers satisfaction by delivering them final products in a timely manner.
Operational management theories:
There are several models and theories which can help an organization in performing all its
functions and managing resource such as:
Six sigma: Six sigma is also known as one of the best models of tools of operation
management. By applying this model, Greenwich tourism and Holiday Company can improve its
manufacturing process. One of the main purposes of applying this model is to reduce defect rates
and improving quality of production process. It can also help the company in accomplishing
goals and managing itself effectively. For implementing this model, it is important for operation
manager to complete 5 steps such as: defining, measuring, analysing, improvement and control.
Business process management: It is one of the nest and effective models of operation
management which allows company to analyse, improve and automate processes on a continuous
basis. It is important for manager to on constant lookout. There are several steps which need to
be followed such as design, modelling, analysis, monitoring and automation (Takagi and
Tamura, 2019).
Supply chain management models
Continuous flow model: It is considered one of the best models of supply chain which
allows a company in scheduling their processes in a manner which can help them to make sure a
steady cadence and continuous flow of products as well as information. This model has several
features which also allow company in decreasing the number of transactional processes which
are required at the time of order cycle.
Flexible model: It is other main model of supply chain which is suitable for companies
who can get unexpected demands and low period of low workloads. As tour and holiday
company is a seasonable and changes occur in this industry. So, it is important for this company
to make it flexible and capable of adapting changes as per the changes in demands. It can make it
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able to meet needs of customers and increasing retention and satisfaction which is the main aim
of this company.
Evaluation and appraisal the use of resources against operational plan
In the above question, all resource are analysed which are required by the company for an
effective resource management and planning. All resource like human resource, financial
resources, suppliers, time and support plays an important role which all together allows company
in accomplishing their goals. All theories of supply chain management, operation management
are discussed (Kumar and et.al., 2016). So, here detailed description and evaluation of all
resources and theories will be discussed:
Six sigma model: It is model of operation management which reduces defect rates. All steps of
implementing and evaluation of this model include:
Define: In this step, company needs to identify the main problem occur in manufacturing
process like poor quality, increased time etc. After defining, it is also important to decide on the
improvement goals and analysing all tools which the company want to use for removing this
problem.
Measure: After identifying problem, it is important to measure performance and for that
company also needs to identify metrics which can help it out to improve.
Analysis: In this step, operation manager needs to find the main root of the cause which
is creating issue. They also need to identify that why some processes are under performed which
can crate barriers in an effective operation management.
Improvement: After identifying the main problem, it is important of finding appropriate
solutions of the problem. By analysing solutions, company can increase productivity and
effectiveness of operation management which is important for resource management.
Control: After identifying the main problem, finding appropriate solution it is the last step
of controlling. In this step, manager needs to implement the new process on a small scale and
benchmarking the ne results to the old.
So, by following all steps Greenwich Company can manage operation management which is
important for resource management.
Business process management model: It is other main model of operation management which
also required following some steps such as:
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Design: In this step, it is required by the company to identify a process and figure out that
where it starts and all elements which it will consist of and the limit at where it will end.
Modelling: After identifying the main process of completing the step one of business
process management, it is important for operation manager to put the process on paper. They
need to use a workflow diagram if they find the process is simple. And if they find that the
process is not simple than they need to use business process mapping techniques (Wang, Yeh
and Chu, 2016).
Analysis: After making workflow diagram ready as per the analysis of process, company
can start analysing. It is one of the most important steps in which company identify that whether
there are some processes which cannot add value. If they find some these types of processes than
they also identify some ways of removing that processes in order to make a business process or
resource management successful.
Monitoring: It is also important for the company to know whether all processes are
going in the right direction or not. Without monitoring, company cannot improve their processes.
By an effective monitoring tool like key performance indicators and others, company can make
appropriate changes which can have positive impact on its performance.
Automation: In this step, company requires of using insight which they have identified
in analysis step in order to make changes in the process. By doing this company can either
improve them by working with process steps or automate certain steps by making an effective
use of software.
So, from the above discussed all steps in detailed of models of operation management it
can be said that company can accomplish its goals. Rather all these theories some resources
which can also help it out include:
Time: It is important to set a time in which its plan can help it out to accomplish its goals.
For accomplishing goals of customer retention and satisfaction, it will require at least 12months.
For completing all steps of resource planning and management will take approximate 12 months
(Chang, 2016).
Finance: It is also one of the important resources which can help company out in
accomplishing goals as well as following all steps in an efficient manner. For resource
management company needs to perform some function and also require inventing in some tools
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such as six sigma and others. So, by analysing appropriate source it can have finance. Its own
savings, bank loans can be the best source of getting finance.
Human resource: Skilled workforce for completing all performance as per their
qualification can help company to meet their goals. With the help of an effective recruitment and
selection strategy, company can get employees. All functions of HR are also being discussed
above in which it is also analysed that after recruiting employees company needs to motivate
them on a continuous basis. So, by using the best way of motivation company can retain them
with the company for the long run.
Formulation of the plan to ensure that resources are maximized and taking remedial actions
After completing all functions and making a plan, last and important function on which the
success of resource planning depends is implementation of the plan. The main aim of a
successful implementation of the plan is to make sure that all resources are maximized for taking
remedial actions. There are mainly 4 ways by which company can implement as well as manage
their resource in an efficient manner in order to see their resources are maximized:
Planning: For implementing a business or resource management plan, it is important to make
pan again in order to take permission and advice of all superiors and knowing the best way of
implementation. In this, company needs to identify all those resources which are required to
implement or managing resources. It is being divided into some steps such as; identification of
resources, analysing and an estimation of the time for each resource, go through the put line of
the project that no resources left out.
Systematic approach: It is one of the best ways of minimizing uses of resources at work and
become independent. In a systematic approach, they need to perform some steps such as:
Setting a baseline: It is the best step which can help company in successfully implementation, In
this step, they need to use their previous performance as a baseline which can help pave the path
for productivity (Christopher, 2016).
Benchmarking performance: In this step, company compare their and their employee’s
performance against similar companies in order to know effectiveness and its own position in the
market.
Forming an action strategy: After highlighting performance improvements, company needs to
take an action strategy.
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Observation: In this step, operation and resource planners need to set up reporting measures
their own performance at regular intervals in order to make sure that they are on the track.
Implementation is not an easy task as after making plan, company have to follow further steps.
Reviewing actions: This step makes company sure that it is on the right track and they keep
learning as well as improving.
Advanced technology: After planning and systematic approach, company needs to identify
requirement of technologies for implementation of their plan. By using technology in
implementation and an effective management of resources, company can save time and can
reduce errors which may occur in implementation process. They can make successful process by
using appropriate technologies. The implementation of automated procedures will revolutionise
the running of projects and will also provide a more effective streamlined approach to resource
management.
Resource management software: Resource management software is considered one of the best
tools to increase efficiency of operations of business. Investing in resource management software
which can last for the long run and consists of several features can help Greenwich tourism and
holidays in implementation of plan and making its successful.
So, from the above discussed steps, it can be said that Greenwich company can make its
resource planning successful and can identify that whether it is well managed in its resources and
employees perspectives or not.
CONCLUSION
From the above assignment, it can be concluded that resource planning played a vital role
as it helped companies in analysing whether they are well managed or not, If they find that they
are not well-managed and are not good in resource management than they can make changes in
their internal strategies relevant to the operation and human resource management, It allows
them to accomplish their goals and making their planning successful. It has discussed all
functions which played a vital role in making resource planning and management successful like
operation management, HR function, and supply chain management. Further, it has shown
evaluation of theories relevant to resource planning, management and operation management as
well.
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Recommendations
From the above discussed all steps of HR functions, operation management and resource
planning it can be recommended to the company that it needs to focus on 360 degree feedback
analysis and customers satisfaction tool. It can help it out in knowing whether customers are
satisfied or not.
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REFERENCES
Books and Journals:
Armstrong, M. and Taylor, S., 2020. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Kurbel, K.E., 2016. Enterprise resource planning and supply chain management. springer-verlag
berlin an.
Longoni, A., Luzzini, D. and Guerci, M., 2018. Deploying environmental management across
functions: the relationship between green human resource management and green
supply chain management. Journal of Business Ethics. 151(4). pp.1081-1095.
Gupta, M. and et.al., 2017. Method and system for managing one or more human resource
functions in an organization. U.S. Patent Application 14/798,494.
Zhang, Y. and et.al., 2016. Model predictive control-based operation management for a
residential microgrid with considering forecast uncertainties and demand response
strategies. IET Generation, Transmission & Distribution. 10(10). pp.2367-2378.
Takagi, H. and Tamura, N., Fujitsu Ltd, 2019. Operation management device and method. U.S.
Patent 10,177,971.
Kumar, S. and et.al., 2016. Barriers in green lean six sigma product development process: an
ISM approach. Production Planning & Control. 27(7-8). pp.604-620.
Wang, F.K., Yeh, C.T. and Chu, T.P., 2016. Using the design for Six Sigma approach with TRIZ
for new product development. Computers & Industrial Engineering. 98. pp.522-530.
Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC
Press.
Christopher, M., 2016. Logistics & supply chain management. Pearson UK.
[Online].
Greenwich Travel. 2019. Available through: < https://greenwichtravel.in/ >
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