Benefits of ERP Implementation in UAE Healthcare

The report discusses the benefits of implementing ERP in the health care project of UAE, including minimizing risk and future expenses. It also highlights the importance of proper training and development of workers for successful implementation. The document aims to serve best clinical services to patients at minimal cost.

PROJECT IN
HEALTH CARE

Table of Contents
INTRODUCTION...........................................................................................................................3
Real problems and solutions.......................................................................................................3
Objectives....................................................................................................................................3
Scope and targeted groups .........................................................................................................4
Strategic Alignment....................................................................................................................5
Major task and work breakdown.................................................................................................6
.....................................................................................................................................................9
.....................................................................................................................................................9
...................................................................................................................................................10
Management decision of organisation......................................................................................10
Resources..................................................................................................................................11
Budget Plan...............................................................................................................................11
Conclusion.....................................................................................................................................12
References......................................................................................................................................13

INTRODUCTION
Project management is the: Harvard defined manner in which the business carries it
activities like planning, execution, monitoring, controlling in order to accomplish goals and
objectives. Further, in health care sector of United Arab Emirates (UAE), there is a basic
implementation of Enterprise Resource Planning (ERP). Besides, it is essential to manage and
integrate important parts of healthcare centre therefore, ERP implementation provides
opportunity to management information system to connect all the functioning department of the
organisation. Hence, the implementation program will focus on delivering easy and best
customer service in order to earn market stability and customer satisfaction in UAE.
Real problems and solutions
In United Arab Emirates, most of the health care units lack the facilities and execution
that is why the ultimate motive behind implementation of ERP in health care is to make a clear
overview of the activities going on in the centre. Further, the ERP helps in converting basic
decisions of the health care into the productive way. The health care sector of UAE lacks the
management of staff and customer services because of which most of the organisations are losing
market image and also affecting the citizens (Jacoband et.al., 2010). Hence, the implementation
helps in enhancing the work process and staffing of the organisation. Besides, it is important to
improve the management activities of healthcare in UAE which aims at combining financial
information, combining customer order information, improve the functioning of manufacturing
process and human resource information within the firm and minimize inventory. The biggest
problem with health care centres of UAE is they are very expensive and beyond the reach of low
income class and also not serving quality health care services.
Moreover, Enterprise resource planning assist in resolving the major problem of UAE
healthcare which is lacking advanced technology and equipment because of which employees
suffers from stress and pain as they have to manually handle the patients which impacts workers
health and safety. Henceforth, according to the legislation, it is necessary for health care
organisation to maintain health and safety of its staff members. Therefore, implementation of
ERP in health care project became necessity in UAE (Alshamsanand et.al., 2017).
Objectives
The ultimate objective behind implementing ERP in health care project of UAE is to
provide quality patient care and cost reduction. The project plan of organisation is basically

depended on implementing Enterprise resource planning because it provides easy access over
quality of health care services and aids in declining of investment cost. Further, objective behind
this implementation is to reduce clinical errors and increasing health care staff (El-Rufaieand
Absood, 2013). Adopting the ERP system enables the use of various advanced equipment which
are essential to deliver the best patient services. Hence, its objective is to provide combine
solutions which connect all the departments of organisation like, finance, human resource,
marketing and research (Hammour, Househ and Razzak, 2017.).
The major advantages of implementing the software within the heath care project of UAE are as
follows:
 Objective is to minimize the operational cost and maximize the process efficiency which
includes all the departmental functions like finance, accounts HR and many more.
 Implementation of IRR aims at smooth running of health care processes like radiology
department, managing electronic records, patient’s registration and emergency.
 Financial planning which aims at maintaining profitability with patient satisfaction.
 The objective of implementing ERP is to reduce the paper work and enhance the
maintenance of electronic records.
 Its motive is to provide high level of integration process among all the department's of the
health care project
 Its implementation objective is to introduce proper system which will not be man
dependent.
 Reduce duplicacy and provides adequate control over data.
Hence, the implementation project aims at SMART objective which ensures Specific
targets with Measurable consequences and uncertainties, Attainable targets, Relevant and
realistic ideas and Timely completion and returns (Mahmood and et.al., 2016).
Scope and targeted groups
Implementation of ERP software will help the health care in enhancing the speed of
workflow, overall productivity and efficiency. Scope of ERP activities in the healthcare activities
are as follows:
 It assists in defining the business system and process.
 It emphasizes on training and development of activities within the heath care which are
necessary to deliver quality services to patients.

 It assists in implementing essential advanced equipment which are needed to avoid
manual handling and maintaining health and safety of work place.
 It helps the manager in denoting the changes which are needed to implement to deliver
better services (Al Afari and Elanain 2014).
 Enterprise resource planning assist the organisation in making optimum utilisation of
resources.
 It is followed to monitor and control to ensure effective and efficient working of
employees in the hospital.
 It will assist the manager of health care sector in analysing the gaps and loopholes.
Target
 The manager will first aim at preparing employees to use enterprise resource planning.
 Further, the target will be to make the software user friendly among all the employees by
organising learning session within the hospital.
 Target will be to check the reliability, flexibility, accuracy, creditability of the software in
healthcare project.
 Manager will ensure the training methods, which are needed to organise and which will
help them in making proper use of software.
 Target will be to check the performance of ERP with in the health care centre by
evaluation of work on quarterly or half yearly basis (Gargand et.al., 2015).
Strategic Alignment
Strategic Alignment of ERP implementation in health care project are as follows:
 Before implantation of ERP software, it is necessary for manager to consult this with all
the stakeholders in order to maintain transparency. Further this will help in attaining
smooth flow of funds in all the departments of the heath care centre. Besides, proper
communication with stakeholders will ensure in seeking proper advice related to
implementation process (Younies, Barhemand Younis,2017).
 Assigning responsibilities to all the employee who are involved in the implementation
process and functioning of the organisation.
 The project manager should analyse the need of recruitment and retrenchment of staff.

 The manager should evaluate the proper training and development methods to attain
effective and efficient working of staff member in order to serve the best health care
facilities to patients.
 Implementing new software can even be risky in terms of management so the manager
should analyse the risk so that it will minimize the uncertainty.
 The manager should focus on strategy of system testing and software customization.
 The health care project in UAE is required to implement the facilities in which all the
other health care centres are lacking so the manager should establish safety measure at
organisation in order to serve healthy and safe environment of hospital to employees and
patients.
 The organisation ultimate strategy is to serve best services at minimum cost which will
create a stability in implementation of health care project.
Major task and work breakdown
WBS Task Name Duration Start Finish Predecessors Total
Slack Critical
1 Program Initiation 36 days Fri 8/4/17 Fri
9/22/17 0 days Yes
1.1 Assessment of
ERP solution 5 days Fri 8/4/17 Thu
8/10/17 0 days Yes
1.2 Selecting ERP for
trials 8 days Fri
8/11/17
Tue
8/22/17 2 0 days Yes
1.3 Description of
process 9 days Fri
8/11/17
Wed
8/23/17 2 9 days No
1.4 Sequence design 12 days Wed
8/23/17
Thu
9/7/17 3 0 days Yes
1.5 Trials of ERP
solutions 10 days Thu
8/24/17
Wed
9/6/17 3,4 9 days No
1.6 Sequence
finalization 11 days Fri 9/8/17 Fri
9/22/17 5 0 days Yes
2 Program Planning 54 days Thu
9/7/17
Tue
11/21/17 0 days Yes
2.1 Guidance Draft 5 days Mon
9/25/17
Fri
9/29/17 6,7 0 days Yes
2.2 Holidays 8 days Thu
9/7/17
Mon
9/18/17 6 9 days No
2.3 Guidance Final 6 days Mon Mon 7 18 days No

9/25/17 10/2/17
2.4 Composition 9 days Mon
10/2/17
Thu
10/12/17 9,10 0 days Yes
2.5 Layout 46 days Tue
9/19/17
Tue
11/21/17 0 days Yes
2.5.1
Project and
Program
management
12 days Tue
9/19/17
Wed
10/4/17 10 16 days No
2.5.2
Team
development and
organisational
changes
10 days Fri
10/13/17
Thu
10/26/17 12 0 days Yes
2.5.3 Test and
process design 8 days Thu
10/5/17
Mon
10/16/17 11,14 16 days No
2.5.4 UI design and
content 9 days Fri
10/27/17
Wed
11/8/17 15 0 days Yes
2.5.5 Development
and solution design 6 days Fri
10/27/17
Fri
11/3/17 14,15,16 8 days No
2.5.6 Life cycle data
management 5 days Thu
11/9/17
Wed
11/15/17 17 0 days Yes
2.5.7
Solution
management for
technology
4 days Thu
11/16/17
Tue
11/21/17 17,18,19 0 days Yes
3 Program
Execution 14 days Wed
11/22/17
Mon
12/11/17 0 days Yes
3.1 Design realization 8 days Wed
11/22/17
Fri
12/1/17 20 0 days Yes
3.2 Final testing and
preparation 7 days Wed
11/22/17
Thu
11/30/17 19,20 0 days Yes
3.3 Go life 6 days Mon
12/4/17
Mon
12/11/17 22 0 days Yes
4 Post
Implementation 17 days Fri
12/1/17
Mon
12/25/17 22,23 0 days Yes
4.1 Training and
development 5 days Fri
12/1/17
Thu
12/7/17 23 2 days No
4.2 Closing off 10 days Tue
12/12/17
Mon
12/25/17 24,26 0 days Yes

Network Diagram
Management decision of organisation
Team work: In order to manage the working of project, the manager should first focus on
assigning tasks in team. Teamwork plays a vital role in functioning of organisational operations,
the manager should emphasize on working spirit of employees, individual’s skills.
Coordination and Cooperation decision: Decision making process of management
involves the cooperation and coordinating employee’s activities. The project manager of the
company should ensure that the assigned teams are working in coordination. The manager should
also monitor and control their activities in order to avoid conflicts (Johnstonand et.al., 2015).
Efficiency and Effectiveness decision: It is necessary for project manager to look over the
functioning of departments. Decision making process of health care project needs to focus on
effective and efficient working of staff members in order to accomplish defined goals.
Execution decision: Execution decision of implementing software plays a major role, and
it comes after consulting with all the stakeholders so that the project have funds to regulate all
the necessary operations
Training and development decision: The project manager should plan to organise training
and development session which will help employees in becoming familiar with new policies,
functions and process. Training decision is important as it assists the staff members for using
advanced equipment and also workers are trained to serve better services to patients.

Routine and Strategic decision:
Resources
Resources which are needed to implement and ensure proper functioning of Health care
project are as follows:
 Human resources: Employees plays a major role in the functioning of organisation. It is
necessary for project manager to recruit and train human resources according to the
demand of hospital. In health care, staff is appointed for both the type of work that is
clinical and non-clinical work. Human resource management is important for growth and
development of project and workforce.
 Physical resources: It is essential for the health care organisation to maintain a balance
between human and physical resources. Physical resources of project include,
infrastructure, medical equipment, capital and stock investment.
 Financial resources: Project investment needs financial resources like, credit lines, cash,
and liquid securities. It is important for manager to have cash which is needed to invest in
implementation of ERP software & also in short term and long-term activities which will
help in serving better services to patients.
 Natural resources: Maintaining adequate supply of natural resources in healthcare project
is must because the hospital should aim at providing easy flow of medicines, sanitary and
all the necessary chemical substances which are used to treat patient. Further, the
resources can also be organic which aims at least wastage and maximum economic
advantage. If the project aims at organic natural resources than organisation has bear less
transportation expenses.
Budget Plan
The major part of Project is planning the budget which is as follows
Description In 2017 (Dirham)
Implementation team 5000
Hardware 8000
Software 5000
Advanced equipment 10000
Network 5000

Facility 8000
Security 4000
Contingency 5000
Total 50000 Dirham
Initially, the project budget plan is for 50000 AED, which is necessary of establishing a
star up project. Delivering best services will need advance equipment and that is why the
manager is planning to invest the most amount in buying the advanced technology. Moreover,
these facilities will assist the heath care centre in reducing manual work which will lead to
efficient and effective functioning of management activities within the hospital.
Conclusion
The report summarized that, the benefits of implementation of Enterprise resource
planning in the health project of UAE. Further, it analysed that the process is long and involves
high amount of investment but on other hand it helps the organisation in minimizing risk and
future expenses. Moreover, implementation of software in health care needs proper training and
development of workers. Besides, it helps the project manager in examining the performance of
hospital and its employees. Further, the project implementation plan is made for establishment of
ERP software. Hence, the project aims at serving best clinical services to the patients at minimal
cost.

References
Books and journals
Al Afari, T.S. and Elanain, H.M.A., 2014. Procedural and distributive justice as mediators of the
relationship between interactional justice and work outcomes: An empirical study of the
UAE public health care sector. Journal of Applied Business Research. 30(4). p.1091.
Alshamsan, R., and et.al., 2017. Financial hardship on the path to Universal Health Coverage in
the Gulf States. Health Policy. 121(3). pp.315-320.
El-Rufaie, O.E. and Absood, G.H., 2013. Minor psychiatric morbidity in primary health care:
prevalence, nature and severity. International journal of social psychiatry. 39(3).
pp.159-166.
Garg, H.K., and et.al., 2015. Spectrum of cutaneous adverse drug reactions in a tertiary health
care centre in Ajman, UAE. Gulf Medical Journal. 4(1). pp.2-7.
Hammour, H., Househ, M. and Razzak, H.A., 2017. Accounting Information Systems in
Healthcare: A Review of the Literature. Studies in health technology and informatics.
238. p.193.
Jacob, A., and et.al., 2010. Sharps injuries among health care workers in the United Arab
Emirates. Occupational medicine. 60(5). pp.395-397.
Johnston, K.M., and et.al., 2015. Health Care Resource Utilization and Costs in Individuals with
Atrial Fibrillation in United Arab Emirates and Kingdom of Saudi Arabia: A
Retrospective Cohort Study. International Journal of Internal Medicine. 4(2). pp.17-25.
Mahmood, A., and et.al., 2016. Evaluation of rational use of medicines (RUM) in four
government hospitals in UAE. Saudi Pharmaceutical Journal. 24(2). pp.189-196.
Younies, H., Barhem, B. and Younis, M. Z., 2017. Ranking of priorities in employees' reward
and recognition schemes: from the perspective of UAE health care employees. The
International journal of health planning and management. 23(4). pp.357-371.
Online
Health care in UAE 2017. [ONLINE]. Available through
<https://www.allianzworldwidecare.com/en/support/view/national-healthcare-systems/
healthcare-in-uae/>. [Accessed on 4th August 2017]