Resourcing the Organisation

This report discusses the importance of flexibility in resourcing the organization and its impact on work culture. It explores the advantages and disadvantages of flexible working hours in the hospitality industry with examples of Hilton. It also provides insights into human resourcing aspects taken into consideration by various organizations.

Resourcing the Organization

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Availability of proper resources in the organization helps in increasing the productivity to
large level. Further, it involves attracting and retaining the right people in the firm so that certain
gaols and objectives could be achieved easily. The present report is based on certain aspects of
organizations that are following the practice of changing working patterns so that better results
could be achieved. Also, the report will focus on identifying the reasons that why organizations
are opting for increasing the flexibility in working patterns along with certain advantages and
disadvantages through example of HILTON in hospitality industry. Further, importance of
flexible working hours in contributing overall success will also be discussed using various
business examples. Lastly, various aspects that are related to human resourcing that are taken
into consideration by various organization will also be discussed in detail.
MAIN BODY:
Flexibility is ability of individual to change according to the situations that are present at
the moment. Also, in organization context it is very important that management allows enough
flexibility in working so that employees are easily adaptable to the changing business
environment. Moreover, it is an effective method as it is able to engage employees for longer
period and hence productivity is also enhanced.
With the increasing burden of work in season time many organizations especially in
hospitality sector is offering flexible working hours to its workers so that happier and less
stressful environment could be created. For example : Hilton in UK has allowed employees to
adjust the working time by talking to their supervisors in accordance of completing some
important tasks (Wheatley, 2017). Also, this has proved good for those employees who have kids
to opt for late shifts so that there are no family problems.
Also, it is seen that such flexibility is offered to the employees so that best of services
could be delivered along with maintaining the proper work life balance of the individual
employee. Moreover, flexible time allows employee to arrive either later or early depending
upon the situations that further helps in creating increased employee satisfaction and morale of
the employee (Ravalier, 2019). Through this method hospitality industry could also introduce
various new services as flexible employees are willing to carry out whatever is necessary to get

the work accomplished. Further, there are certain advantages that are related to flexible working
environment some are discussed as below
Employee Morale : Flexible working hours tends to boost the morale of employees and hence
they feel valued and are ready to take more challenging tasks for the organization. Moreover,
with high morale employee tend to take fewer leaves and thus reduces the overall employee
turnover in the industry.
Reduces overtime: It is also observed that with implementation of the best flexible hours in the
company the overall working time is also reduced as people stay relatively focused and remain
dedicated to complete the work on time due to less stressful environment (Bell and
Blanchflower, 2020)
Increased productivity: Further, it is seen that in those organizations where there is ease in
working times than better results are achieved as employee supervisors relations are also
improved through which certain ideas can be shared easily through effective communication.
This might also help in sharing creative ideas with supervisors thus increasing the overall
organization productivity (Rubery, Grimshaw, Keizer and Johnson, 2018). For example: In
Hilton lot of department are recognized for their hard work in the hotel and also best culture that
provided best customer experience 24/7.
Helps in recruitment: It is also seen that more individuals are attracted to that organization that
allows flexible working hours as it tends to increase the employer reputation in the market. Also,
this technique may also be proved beneficial for the employers as they would have option to
select from large labour force and thus it would help in generating more revenues in the future.
While these are certain merits of flexible work environment there are also demerits that
organizations have to suffer such as
Not suitable for everyone: It is known that such flexibility in hours is not good and thus cannot
be adopted by every individual employees as there are chances of mismanagement in carrying
out the daily routine activities (Lehdonvirta, 2018).
Unreliable employees: There are further chances of some untrustworthy employees that are
working at the workplace due to which they might become lazy and run away from various
responsibilities and tasks to be completed on time. Also, certain measures would also be not able
adopted to stop these workers from any completing any unproductive tasks. Moreover, such
flexibility might result in decrease in revenues in long run.

Training: Before adopting successful flexible working hours' policy it is important that proper
training is provided to all the employees through a meeting or conference so that proper structure
of working could be devised (Felstead and Henseke, 2017). However, such training involves
certain costs and time of the management that would be impossible for the small firm in
hospitality sector with less financial resources to organize such training.
Communication issues: It is also seen that there are delay in completion of certain projects due
to lack of communication among various employees working at different shifts. Also, some
workers might also be frustrated due to inability to complete certain tasks if assigned in different
groups (Giovanis, 2018). Thus, this might result in missing various useful opportunities that
would be helpful for generating greater revenues for the firms.
Lack of accountability: It is also seen that managers that follow flexible working hour policy in
the firm than there employees are likely to have more freedom in its working. Also, there are
employees that are arriving and leaving at different times that would make difficult for the firm
to determine whether they are meeting the required working hours or not (Charalampous and
et.al., 2019)
Overtime : Flexible working hours might also have demerits for employees as in certain cases
they might be allowed to give extra service time that might not be useful when not recorded or
paid for the same.
Flexibility in the businesses can improve the well-being of both the employers and
employees as it gives extra time that can be utilized by both individuals in taking care of their
own mental health. Also, companies that follow this policy are considered as more profitable
and desirable company that everyone wishes to work (Hörning , Gerhard and Michailow, 2018).
Through these employees have an additional advantage of grabbing various new opportunities
that will also help in future development and growth in any of the business field. Moreover, a
positive work environment also allows the management to make certain changes in at the
workplace in the most the easiest manner in the future.
Also, there are certain factors that will be discussed below that will justify that why this
type of technique is currently adopted by various industries especially in hospitality sector where
the number of consumers are increasing with each passing day. Moreover, flexible working
hours can be in form of part-time job, fully remote area jobs, seasonal jobs, compressed working
teams etc.

Improves retention :
Allowing all the existing employees to work in manner that allows flexibility in working
could help in retaining the valuable staff for the firm. Also, such retention of staff will allow
better relationships in the company between the supervisors and employees so that more
challenging role could be assigned in the organization easily (Dizaho , Salleh and Abdullah,
2017). Moreover, retention of old employees will allow better suggestion to the management
regarding hiring of new employees in the firm.
Attracts top talent:
Moreover, most of the job seekers in the country are more ready to opt for those firms
that have flexible working hours than those who haven't. Thus, it can be said that flexible hours
might also helpful in attracting qualified individuals who are highly experienced in any particular
business field. Having the top talent will also allow the firm to deliver bet results for any work
that is essential for the growth of the organization in longer run.
Improves diversity:
In flexible organizations it is found out that diverse employees tend to perform better than
the teams that are not diverse. Also, with diverse population the company is likely to have better
solution for any complex problems. Moreover, various management will ensure that better
training is provided to all the individuals. Furthermore, diverse employees are likely to help the
bottom line employees through various organizational problems that could not be otherwise
solved.
Provides cost-efficient environment:
In certain findings it is also said that flexible schedules saves the employee money on
various overhard expenses. Moreover, costs on lunch and travelling expense is also saved as less
electricity is used and lunch expense are saved. Further, reports also states that it results in lower
carbon footprints for the employees and employers as less harmful emissions were released in
the atmosphere for those employees that are working from home due to any of the reasons.
Work smartly:
It is also seen that flexibility in shift allows the people to develop smart ways to carry out
certain tasks. Also, through flexible shifts employee could develop certain ways so that work
could be done in innovative manner. Further, this is benefited for the companies too as it ensures
that team is available for certain clients in a particular time zone.

Improved work culture:
In certain organizations' flexibility in time has ensured the improved work culture at
workplace as employees have better work life balance that encourages them to be stress free in
their personal lives too. Hence, an increase in morale and engagement means that organization
would achieve great height of success. Moreover, if employee is happy working in any particular
organization that it is less likely for him to find the job somewhere else.
Provides greater source of control:
Flexible working hours plays an important tool in providing a sense of control to all the
employees that are working in creative and flexible environment. Also, it is seen that these
employees are ready to take responsibilities not only on professional but also on personal level
thus enabling to become better leaders in the future.
Good public image:
In context of hospitality sector those organizations that adopt flexible work culture is
likely to have good image in the any particular market. Also, they are ready to serve the
customers at any particular point of time in a day. Moreover, this help to improve the brand
image as all the queries of the customers are also solved in quickly without any delay. Better
customer relationship management is also very useful in continuous operations of the business.
Ease of management:
It is very important that management does not have much pressure to complete the tasks
on assigned time due to flexible work shifts. Also, such flexibility allows the firm to concentrate
on other activities that are important for the success of the business. Moreover, management
could also generate new product lines within the activities at the workplace so that better services
could be provided to the customers.
Further, from the given above factors Mc Gregor HRM theory could be effectively
linked to this concept. According to this, managers who apply this model in the enterprises tend
to trust employees on certain ownership that is assigned to them so that work can be carry out by
themselves without outside help or support. Moreover, according to this there is theory X that
believes that member has no interest in carrying out certain tasks and hence they avoid taking
certain responsibilities that are assigned to them at the workplaces. Also, they have very low
level of motivation and thus management follows the authoritarian style of leadership where
certain threats and punishment are given to get the work done on time. This style is mostly seen

in those hospitality sectors where there is no flexibility in working hours and hence employees
find difficulty in fulfilling duties or tasks on time. For example : Lime wood hotel in UK earlier
do not provided flexibility in its working and hence it was struggling with 100% annual staff in
its kitchen department. Later, when it did found out the real problem behind this than it
implemented few initiatives that help the business to grow. The implemented policy describes
three and half day working weeks in advance. Moreover, staff are allowed to take break in very
three months so that they are not exhausted with continuous working.
Another theory in Douglas MC Gregor is theory Y that is based on that managers here
are optimistic and follows the participative style of leadership. Also, this theory encourages more
trust based relationship between the superiors and subordinates as employees are happy to work
on their own initiative. Also, they are involved in decision-making and remain self-motivated all
the time. Moreover, they are ready to solve certain problems in creative manner (Flexible work
schedules advantages and disadvantages, 2021). This theory is applicable to all those hospitality
sector industries that are offering flexible working hours. Such method is very effective in
creating better positive working environment where chances of conflicts and stress is very
minimum and thus there is better balance could be maintained by the employees in personal and
professional life. For example : Hand picked hotels in United Kingdom is one such kind where
24/ 7 services are been provided to all its guests. Moreover, this hotel listens to all its staff and
uses electronic attendance record system to monitor the working hours and ensure that all
employees are working according to the terms that have been set by the company. Hence, in such
organizations where flexibility is given top most importance tend to deliver higher results than
those who follow the structure based on rigid norms and structure.
In recent times of Covid most of the organisations benefited from offering from remotely
work to all the employees due to the strict restrictions of lock-down in the country. Hence, it was
shown that higher rate of outputs were generated and most of the firm have higher revenues
during this period (Avgoustaki and Frankort, 2019). However, in context of hospitality sector
this period was not great as people could not travel much and there were not many services that
are to be offered. Hence, the revenue generation in this sector was limited to amount of visitors
per day. Moreover, in context of Hilton people were happy about the flexible work schedule as
they were able to maintain efficient work life balance along with enjoying various benefits such
as insurance, incentives, perks, leaves and much more.

Hence, from all the above points it can be concluded that though flexibility in working is
good for all type of organisation irrespective of sizes but greater level of flexibility can impact
the work culture on large level. Also, such type of flexibility might create duplication of work
and sometimes creating mismanagement at the workplace. Flexibility must be made by the
management keeping in mind the goals and objectives that the firm wish to achieve in the future .
Also, particular performance level need to be established by the management so that the
work can be monitored on regular basis and if there is any delay in work or improper work
activity than corrective actions need to be taken on time so that such things do not happen in the
future. Apart from the organisations employees also need to respect the flexibility that is offered
by the firm so that they are able to complete all the tasks considering as part of the business
responsibility (Pettinger, 2020) Moreover, all the business are concerned in providing the
maximum benefits to its employees so that there is higher retention at the workplaces and
employee turnover is less that will not allow employees to shift to other business options.
Also, currently flex working arrangement is top priority and not only an option to the
business firms as companies now are also giving compressed work weeks that does not mean
working less but reallocating the standard working hours into other working days that is normal
than average working days (Plüddemann, and et.al., 2018). This type of technique is useful in
those situations where individual is suffering any kind of difficulty in personal life or due to any
type of circumstances. Therefore, it can be said that flexibility has not only helped the employers
in increasing sales but it was helpful for the employees also in prioritizing their families so that
personal matter could be solved easily.
Also, it has reduced the total burnout of the individual employee that it tends to invest
while working in the firm with strict tights schedules and burden of tasks. For an effective
flexible management system within the firm special software need to be installed by the
management so that locations and working hours could be recorded timely. Such flexible
working hours have potential of high growth in the future as apart from the cons there are more
pros to application of this system (Drahokoupil and Piasna, 2017). Also, this application would
give higher competitive advantage to the firm as it makes the working of the life easier and gives
better outputs and results in much simpler way than it is thought to be.

CONCLUSION
From the above report it can be summarized that optimum utilisation of resources can
achieve higher results in the future. Moreover, the report had identified why organisations are
increasing the flexible working patterns in its day to day working. Also, this had been explained
through certain advantages and disadvantages for the organisations that are following such
patterns. Furthermore, certain aspects of how organisation contribute the overall success through
various examples had also analysed under this report. Also, two examples of hospitality industry
in regard to working hours adjustments had also been discussed. Moreover, the report had linked
this model in accordance with HRM theory of Douglas Mc Gregor that identifies the impact of
participative and authoritative leadership style on employees in carrying out certain tasks. Lastly,
various aspects of human resourcing in motivating, retaining and increasing the morale of
employees through this flexibility working approach also been discussed in detail.

REFERENCES
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Online
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