Retail Shopping Customer Service Survey

Added on - 21 Feb 2021

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Retail ShoppingCustomerService Survey
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY..................................................................................................................................1Store 1 :- Michael Hill.....................................................................................................................11. Details of the store and it's product....................................................................................12. Report listing and the different thoughts............................................................................13. Transaction transpired........................................................................................................14. Description of the other customer services........................................................................35. Missing customers services................................................................................................36. Overall experience of store & salesperson.........................................................................37. Three different comments...................................................................................................38. Past and current experiences..............................................................................................3Store 2 :- Aaron Signature...............................................................................................................41. Details of the store and it's product....................................................................................42. Report listing and the different thoughts............................................................................43. Transaction transpired........................................................................................................44. Description of the other customer services........................................................................55. Missing customers services................................................................................................56. Overall experience of store & salesperson.........................................................................57. Three different comments...................................................................................................58. Past and current experiences..............................................................................................6CONCLUSION................................................................................................................................6
INTRODUCTIONPresent report is going to be enclosed with two different stores, where one will be high-end jewellery store named as Michael Hill and the other one will be Aaron Signature. Along withthis, assignment will put light on customer service experience after visiting these stores.MAIN BODYStore 1 :- Michael Hill1. Details of the store and it's productLuxury store, which I have taken into consideration and visited is of Michael Hill. Thishigh endbusiness organisation, dealing in jewellery sector and it was found in the year of 1979by Michael and Christine (his wife). Company is having headquarter in Brisbane, Australia andthe specific store that I visited is at Richmond Hill,OntarioL4C 5G2, Canada where I found thatstore was offering a range of products and services like Jewellery and other related products(rings, earrings, chains, bracelets, watches, necklace, pendants and so on that are made of gold,silver and diamond). I went there to purchase earrings for a close friend.2. Report listing and the different thoughtsMichael Hill is said to be one of the famous business retailer in all over the world, and ifit is talked about particularly the store, which I visited at Richmond Hill, it is carrying a uniquestyle and arranged all the products offered by them inline and in a sophisticated manner. All thelights spotting on all Jewellery products was directly catching the eyes of store visitors. Alongwith this, if it is talked about staff of this store it greets well and provide every single detail aboutthe product, which I have asked for. Including this, store is having parking facility as well withproper sitting arrangement within the shop. Away with this, prejudging was not seen amongstaff, and they welcomed with a smile among different areas that store was having for distinctiveproducts.3. Transaction transpiredCommentsReactionDid the staff welcomed in a prompt manner?Yes they didAfter entering the store, did any of staffmember come over or there was no-one toYes, they came to me1
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