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(PDF) Revenue management in the car rental industry

   

Added on  2021-04-21

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Question 1: Project CharterProject NameSoftware development for process integrationDatePrepared byApproved byBusiness CaseProblem StatementThe business of Sydney CAR RENTAL is currentlyrunning manually and the company is looking fordeveloping a software that ca automate some of theprocesses. With this, the company is expected toimprove its services as well as reduce theoperational costs due to elimination of some of theadministrative cost elements.The organization needs to manage all its maininternal processes as well as its vehicles, employees,and customers data. For this, the organization wouldneed a software that can integrate all the differentprocesses used in the company and also allowmanagement of all kinds of information comingfrom different sources from a single location.Defect DefinitionGoal StatementProject ScopeDevelop a software the can manage the information of customers, employees and vehiclesSoftware must be able to handle all key business processes in the organizationRunning cost of the business must get reduced after the implementation of the solutionProcess Start PointProcess end pointExpected Saving/BenefitIn Scope:The activities that are in the scope of this project include:Understand the project requirements and accordingly design a software systemDevelop a software with following featuresoCar booking oRental information management including car availability, oVehicle trackingoManage customer information including rental historyoManage employee informationTest the developed softwareDeploy and configure the software in the company systemsThe benefit that the company is going to achievewith development is reduction in the operationalcosts.Out of Scope:The activities that are beyond the scope of this project include:Training of employees on the software usageTaking user feedback on the developed systemProject PlanTeamTaskStartEnd DateActual EndNameRole Commitment
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DateGatherrequirements10thMarch201815thMarch2018AllenWilliamsProjectManagerInitiation,planning,execution,monitoring,control, andclosureCreateprojectcharter16thMarch201818thMarch2018Peter PeaseDeveloperDevelopmentof softwaremodules foremployee,customers,and vehiclesmanagementApprovecharter19thMarch 201819thMarch 2018AngelinaHartIT ConsultantProvideappropriateguidance onavailablesolutionsPlan softwaredevelopmentproject20thMarch 201828thMarch 2018RosanaCarterIT managerProvidesoftware andhardwareinfrastructurefor neededdevelopmentwithspecifiedconfigurationDevelopschedule28thMarch 201831stMarch 2018Meera NairProjectSponsorProvide fundsneeded forsoftwaredevelopmentDevelopsoftwaremodules1st April 201818th June 2018Testing20th June 201824th June 2018Installation18th July 201820th July 2018Configuration21st July 201824th July 2018Acceptancetesting25th July 201828th July 2018Question 2: Information Development and ManagementThe information on the development needs would be obtained from the management, project stakeholders,and potential users once the project is signed off using the following methods:Interviews: Interviews would be conducted with the client representatives that include the staff of the rentalorganization as well as some major stakeholders of the development project including developers, client staff,car drivers, and rental car users. These interviews would help in identification of that functional and non-functional requirements of the software.Survey: Survey would be conducted on the potential software users to understand what features they need in the software.
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Researching similar websites: Competitor websites that have similar software and capabilities as the proposedsolution can be researched to identify the technical requirements of the software. These websites includewww.thrifty.com.au and www.budget.com.au.The project has budget and time constraints. It has to be developed in 4 months and within the budget of$100,000. Besides these, the project also has some resource constraints like limited staff.Question 3: Project planWBS1.0 Planning1.1 Requirements1.1.1 Requirement gathering1.1.1.1 Functional Requirements1.1.1.2 Non-Functional Requirements1.1.2 Validation1.1.2.1 Users1.1.2.2 Stakeholders1.1.2.3 Staff1.2 Project plan1.2.1 Project scope Management Plan1.2.2 Project Schedule1.2.3 Budgeting 1.2.4 Risk Management plan1.2.5 Human resource management plan2.0 Designing and development2.1 Designing2.1.1 Selection of Design 2.1.1.1 User Interface2.1.1.2 Modules2.1.1.2.1 Contact Management2.1.1.2.2 Booking2.1.1.2.3 Vehicle data tracking2.1.1.2.4 Employee Management2.1.1.2.5 Operations Management2.1.2 Design documentation2.2 Development of solution2.2.1 Modules2.2.1.2.1 Contact Management2.2.1.2.2 Booking2.2.1.2.3 Vehicle data tracking2.2.1.2.4 Employee Management2.2.1.2.5 Operations Management2.2.2 Interface development2.2.2.1 User Interface2.2.2.2 Admin interface3.0 Data Migration and integration3.1 Data Migration3.2 Data Conversion3.3 System integration3.3.1 Smart phone application3.3.2 Web application3.3.3 Legacy Applications applications4.0 Testing & Backup4.1 Test plan
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