Review of the ADKAR Model

Running head: REVIEW OF THE ADKAR MODEL
Review of the ADKAR Model
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REVIEW OF THE ADKAR MODEL1
Table of Contents
1. Introduction..................................................................................................................................2
2. Discussion....................................................................................................................................2
2.1 Brief Discussion of the ADKAR Model................................................................................2
2.2 The Implementation Approaches towards Changes..............................................................3
3. Conclusion...................................................................................................................................5
References........................................................................................................................................6

REVIEW OF THE ADKAR MODEL2
1. Introduction
The Get Well Healthcare Company is a leading healthcare company that is mainly
focused over the best kind of service to their customers. In the recent times, it has been seen that
there have been a major drop in the ratings provided to the customer service (Vogus and
McClelland 2016). The discussion in this report thus puts emphasis over the discussion of a
certain methodology that would help in improving the scenario of customer service ratings.
2. Discussion
Customer service ratings form a major part within any industry. Based on the services
provided by the company, the customers are requested to provide feedback against the services
provided. On considering the provided scenario, the ADKAR model has been discussed as to be
useful within the context of the given scenario.
2.1 Brief Discussion of the ADKAR Model
The ADKAR model is considered as an important model that helps in ensuring that the
different processes of change within an organisation would occur in an efficient manner. The
model primarily focuses over the ‘people’ change element (Wong et al. 2019). This model helps
in focusing and measuring the dimension of changes within the organisation. The process of
receiving complaints and thus acting over them should be done in a proper manner.
Customer service forms a major kind of aspect within the Get Well Healthcare Company.
The company is primarily dedicated to provide the best kind of customer service in order to gain
popularity in the market and thus acquire high business revenue. The drop in customer service
ratings have raised huge form of concerns among the company (McCann, Graves and Cox 2014).
Based on the ratings provided by customers after availing a service, it helps in deciding about the