Crisis Management at Concord College

This assignment tackles a simulated crisis at Concord College, focusing on the risks posed by a teacher's inappropriate behavior. It analyzes potential consequences including data breaches and reputational damage. The solution proposes immediate actions like shutting down IT infrastructure, leveraging unaffected communication channels, and utilizing the backup website. The assignment also recommends counseling for the involved teacher and emphasizes the importance of behavioral programs to prevent future incidents.

Running head: RISK AND CRISIS MANAGEMENT
Risk and Crisis Management
Name of the student
Name of the University
Author note

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Executive Summary
The purpose of this report is to highlight on a crisis that is being encountered by Concord
College on the event of an assault made by teacher Alexei Popov on a student by the name of
Lachlan Gould. It will provide a detailed analysis regarding a particular situation where the
teacher has sprayed fire extinguisher on the student and the aftermath of such a devious task
that was detrimental for the image of the school, students and the community. It will talk
about a crisis in which an anonymous server was hosting the IT system of the Concord
College and vital information was leaked owing to this and which lead to breach of security.
This report will highlight on the theoretical and practical elements along with concepts that
were employed in dealing with the crisis.

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Table of Contents
Introduction................................................................................................................................3
Analysis of Theoretical and Practical elements involved in the team’s response..................3
Reflection on my contribution to Teamwork.........................................................................5
Conclusion:................................................................................................................................6
References:.................................................................................................................................7

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Introduction
Crisis Management involves around the process by taking recourse to which an
organization handles a disruptive element that will cause harm to the reputation of an
organization along with the stakeholders involved. It is held to be a very important process in
relation to public relations. Risk management deals with the process of assessing and
controlling aspects of threat that will affect the earnings of an organization (Glendon, Clarke
& McKenna, 2016). This report illuminates on the gross violation of decorum in the
prestigious Concord College and how such a risk can be prevented at future. This report
focuses on the possible risk that has emerged on account of the hosting of an anonymous
server of the IT system of Concord College that can leak sensitive information along with
that of images. It throws light on the underlying theories that were behind this action plan.
This report includes a reflection on the entire event and the communication solutions that can
be provided during such a crisis situation.
Analysis of Theoretical and Practical elements involved in the team’s response
The humiliating act performed by a teacher Alexei Popov has thrown up a lot of
controversy within the Concord College. Teacher often carry out abusive acts in the name of
discipline has often been witnessed by the society and the education community. The video
recording of the event will be made public harming the reputation of the particular college
and the entire society at large. A formal statement posted by the College within the first two
hours after such an incident is extremely crucial and they are considered the golden hours to
seal the damage that is made by such an act (Lam, 2014). Such information should be posted
quickly so that it can stay on top of the media. All the stakeholders have a say in how to deal
with such a situation and the Department of Education of Queensland will be affected by this
crisis and should provide extensive support in dealing with such a crisis situation. Law

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enforcement agency, board of directors and trustees, legal advisors will be involved who
would provide an impartial view on the event thus helping the legal body of the college to
arrive at a conclusion and provide a verdict on the violation of conduct within the premises of
the College (Jin, Liu & Austin, 2014). Popov should explain in vivid detail why such an
action on his part became necessary and should communicate to the media in an effective
manner that will not harm the reputation of the College otherwise students who would take
admission in future would think twice before enrolling in the college. The facts of the event
should be laid bare in front of the public and Alexei Popov should apologize for his gross
conduct.
The communication tactics will be handled by Mark Discus who is the
communications leader and he will be able to provide valuable help in dealing with the
media. Lee Gal is the legal advisor who will ensure that the actions taken are in line with the
law. The teaching team and other staff should feel secure and they should be actively
involved in the process of decision making (Alexander, 2014). The teacher Popov should
undergo a counselling session in which he would be enlightened about behaviour program.
Behaviour Plan should be in accordance with the disciplinary guidelines of the state
education department and their particular college district. The target child should not feel
powerless and that particular situation should not discourage the child from learning or from
coming to the College. Milder form of punishment should be encouraged and punishment
should be followed by some kind of reward (Page, 2014).
The IT system of the Concord College is being hosted by an anonymous server that
can contain sensitive information and images that will involve students from all around
Australia. Immediate action is being taken by Concord College and activation of Crisis
Response Plan is being done that will be in line with the values of Concord College. The IT
manager would take the lead in handling the crisis. The stakeholders would be involved and

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website statement would be released. The students and staff would be informed with the help
of email services. A press conference would be helpful in spreading awareness about the
event. A counselling service would be launched for students and staff (Hopkin, 2017). The IT
reboot was done 72 hours after the shutdown that would ensure no trace of website and host.
The new servers would be investigated so that it will be ensured that such a mishap does not
occur in future.
An action plan is hence launched that will help in dealing with such a situation. The
five steps involved are identification of the risk, analysing the risk factor, evaluating the risk,
treating the risk and monitoring the risk. The theoretical framework was provided by the
Event Analysis for Systematic Teamwork Method (EAST method) which was developed by
Human Factors Integration Technology Center which is used to study socio technical
network. It helps in describing the properties relating to socio technical network that arises on
account of interaction between the different components. A leading web host provider that is
backed by a branded server who has a dedicated support team will be able to guarantee
ensure safe networking (Mohan & Reddy, 2014). It should have unique AS number network,
IP ranges and endowed with CISCO equipment. By making it unique it will be able to retain
full control in case of any possible attack on the server (Mubarak, Ab Manan & Yahya,
2014). All issues can then be handled internally without taking the help of any external party
to resolve the issue.
Reflection on my contribution to Teamwork
The members of the Crisis Management Team will sit at a ‘war Room’ where the
entire team will gather and try to resolve the crisis (Maynes, Mottonen, & Sharpe, 2015).
The internal venue of Gregory Terrace is the location where the relevant crisis will be
discussed at length. I being the spokesperson of Concord College was endowed with the
difficult task of acting as the liaison between parties in order to reconcile differences. I have

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to interact with the local health care community, human rights and social services group so
that I can make them feel that the Concord College has taken note of the breach of conduct
because the teacher Alexei Popov has sprayed fire extinguisher on a student. I have to
communicate to the social rights group that the college has taken notice of misconduct and
the teacher would be punished appropriately for this. The priority of the college rests on the
welfare of the students and the college disciplinary body will take all action that is necessary
to prevent such crimes from occurring in the future (Page, 2013). The parents of the students
should be reassured that such an incident would not recur in future and that the students of
the college are free of any kind of harm. I will assure the parents that their children do not
have to feel insecure and the college will take strict action against anyone who would
jeopardise with the health and safety of children. It was announced that the $5m award would
be presented at school and the fund would be used to fund Gould’s program and use it to
encourage investigation into similar cases of bullying.
The IT issue that has grappled the Cordon College will have to be dealt with quickly
in order to safeguard information relating to the students and staff across Australia (Sagiroglu
& Sinanc, 2013). I, the spokesperson of Concord College will communicate with the IT
experts and Queensland Police Service to investigate the server so that the problem can be
identified and eradicated as fast as possible. I will inform the stakeholders that immediate
action is being taken to shut down on-site IT infrastructure so that data will no longer be at
risk. Communication can be done through Concord College Social Media Service and phone
lines can be used that are unaffected by the crisis. The backup website of the College can be
used in the meantime (Puthal et al.,2015).

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Conclusion:
The risks facing Concord College can be tacked through communication and effective
steps should be taken so that such a problem do not recur in future. The teacher Popov should
take part in a counselling session which would talk about the importance of behaviour
program. Immediate action should be taken to shut down on-site IT infrastructure so that data
risk can be prevented and security can be restored. Communication can be made with
Concord College Social Media Service and phone lines that are not affected by the crisis. The
backup website of the College can be used till the problem is resolved.

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References:
Alexander, D. E. (2014). Social media in disaster risk reduction and crisis
management. Science and Engineering Ethics, 20(3), 717-733.
Glendon, A. I., Clarke, S., & McKenna, E. (2016). Human safety and risk management. Crc
Press.
Hopkin, P. (2017). Fundamentals of risk management: understanding, evaluating and
implementing effective risk management. Kogan Page Publishers.
Jin, Y., Liu, B. F., & Austin, L. L. (2014). Examining the role of social media in effective
crisis management: The effects of crisis origin, information form, and source on
publics’ crisis responses. Communication research, 41(1), 74-94.
Lam, J. (2014). Enterprise risk management: from incentives to controls. John Wiley & Sons.
Maynes, N., Mottonen, A. L., & Sharpe, G. (2015). Dealing with Student Misbehaviour both
Verbally and Physically: A Comparison of Perceptions of Readiness to Address
Classroom Management Issues. Journal of Marketing and HR, 1(1), 16-24.
Mohan, B. R., & Reddy, G. R. M. (2014, February). Software aging trend analysis of server
virtualized system. In Information Networking (ICOIN), 2014 International
Conference on (pp. 260-263). IEEE.
Mubarak, M. F., Ab Manan, J. L., & Yahya, S. (2014). An Implementation of a Unified
Security, Trust and Privacy (STP) Framework for Future Integrated RFID System.
In Future Data and Security Engineering (pp. 122-135). Springer, Cham.
Page, D. (2013). Teacher misbehaviour: An analysis of disciplinary orders by the General
Teaching Council for England. British Educational Research Journal, 39(3), 545-564.

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Page, D. (2014). Managing serious teacher misbehaviour. School Leadership &
Management, 34(3), 269-283.
Puthal, D., Nepal, S., Ranjan, R., & Chen, J. (2015, November). A dynamic key length based
approach for real-time security verification of big sensing data stream.
In International Conference on Web Information Systems Engineering (pp. 93-108).
Springer, Cham.
Sagiroglu, S., & Sinanc, D. (2013, May). Big data: A review. In Collaboration Technologies
and Systems (CTS), 2013 International Conference on (pp. 42-47). IEEE.