Risk Management for Desklib - Identifying and Managing Risks

This article discusses risk management for Desklib, including identifying and managing risks in the workplace. It covers preventative measures for third party discrimination, slip and fall accidents, and financial risks. Additionally, it introduces new procedures for evacuation, key management, and safety training. The article is relevant for anyone interested in risk management and workplace safety.

Running head: RISK MANAGEMENT
Risk Management
Name of the Student
Name of the University
Author note

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RISK MANAGEMENT
Task 1:
Answer 1:
The risk assessment of business organisations would consist of two actions. The first
action would be recognizing the risk and their potential effects in the table below. This would be
followed by analysis of the risk on the matrix.
Potential
hazard
Who is at
risk?
Existing control
measures
Preventative
measures
Responsibilities
Third party
discrimination
Ill-treatment
of fellow
employees
and
customers
cause risk to
market image
of the
business
organisations.
Proper diversity
and customer
management
strategy in place
under the
stewardship of
senior managers
1. The employees
having previous
records of third-
party discrimination
should be offered
training on
managing co-
workers and
customers.
2. The floor
managers should be
stationed in different
sections of the store.
3. The store
managers should
The floor
managers and
the senior
managers.

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RISK MANAGEMENT
attend to the
customers’ needs if
the sales personnel
are not successful in
satisfying them.
4. The managers
should ensure
ensure that the sales
personnel do not ill-
treat any co-worker
or customer.
5. Appropriate steps
must be taken by the
manager if any staff
ill-treat customers
and co-workers.
6. CCTV cameras
should be installed
at specific points so
as to cover the entire
floor space and any
unwanted actions
viewed on the

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RISK MANAGEMENT
security screen has
to be addressed
immediately.
Slip and fall
accidents
The
customers
and
employees
who fall.
1. Floor should be
kept dry and clean
at all time.
2. Appropriate
lighting and CCTV
coverage.
1. CCTV coverage.
2. Floor managers to
take appropriate
steps if someone
trips.
3. Available fast aid
and medical
assistance facilities.
4. The floor surface
should be a bit
roughened to
minimize customers
and employees from
tripping.
5. The cleaning staff
should readily clean
and dry any spillage
on the floor.
Floor managers
and hierarchies
upward.
Risks due to
quality of
Customers,
management
1. Strict quality
control.
1. Customers should
be advised to
Floor managers,
inventory

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RISK MANAGEMENT
products since low
quality
products
result in loss
of customers
and hence
revenue
generation.
2. Regular taking of
opening and closing
stock.
3. Proper inventory
management using
FIFO method.
4. Products over
their expiry dates
should be removed
from display
shelves.
assurance
themselves that the
products they buy
are well within the
consumption
periods considering
the date of
manufacture.
2. The billing
department should
check and mention
the expiry date of
the products on the
invoices.
managers,
billing
departments and
the hierarchy
upwards.
Product thefts
risks
Management
since thefts
cause loss of
products also
cause loss of
revenue
1. CCTV camera
installed in specific
points should cover
the entire the floor.
2. Customers
should be
encouraged to keep
their bags at the
1. The customers
should be checked
while entering.
2. The security
personnel should
tally the things with
the invoice better
allowing the
Personnel at all
levels.

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counter. customers exit from
the premises.
3. The staff should
take opening and
closing stock. They
should tally the
figures with the
billing department
and any discrepancy
should be instantly
brought to the notice
of the manager
posted on floor. The
manager should
escalate the matter
to the senior
managers.
4. The employees
should provide
proactive
cooperation while
an investigation in
under

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commencement due
to located theft.
Risk of fire Customers
and staffs
1. CCTV coverage.
2. Fire
extinguishers.
3. Floor managers
and sales personnel
to assist customers.
1. The employees
should be trained to
use fire
extinguishers.
2. Appropriate
labelling specific
areas especially the
area where
flammable items
like deodorants and
oil are stacked.
3. Helpline numbers
should be visible
throughout the
length and breadth
of the floor.
4. The electrical
wiring should be
inspected regularly
to locate any defect
Floor managers,
personnel.

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in the wiring.
5. The defect should
be repaired as soon
as possible.
6. Appropriate
instructions
stopping customers
from keep away
from specific areas
like close to switch
boards and server
rooms.
7. Floor marshals
should be present on
the floor round the
clock.
8. The exit way
should be indicated
throughout the
length and breadth
of the floor.
9. The walk ways
and passages should

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be kept clear of any
goods or blockage.
Terrorist
attacks, blasts
Staff
members and
customers
1. Helpline
numbers like police
stations numbers
should be visible
throughout the
floor.
1. Emergency
control systems
should be informed
immediately.
2. The security
personnel should check
every customers to
ensure that they do not
carry weapons of any
type.
Apex
management
Financial
risks
Management
and
employees
Appropriate actions
by the accounts
department
Apex management
intervention.
Management

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RISK MANAGEMENT
Answer 2:
The following are the incidences and the risks involved:
Incidences Risks
Evacuation of staff and customers Fire, terrorists, spillage in large amounts.
Security management of cash, documents,
equipment, keys or people
Financial risks, security risks human resource
risks and legal risks
Handling chemicals and hazardous substances Fire risks
Workplace accidents Human resource risks, financial risks and
legal risks
Hazard identification and reporting Risk from fire, explosions, loss of stock and
human resources, legal risks
Risk assessment matrix:
CONSEQUENCES
Very high
severity
4
Terrorist
attacks, blasts Risk of fire
High severity
3
Slip and fall
accidents Risk of fire
Medium
severity
2
Risks due to
quality of
products
Third party
discrimination
Financial risks

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RISK MANAGEMENT
Low severity
1
Product thefts
risks
Low
likelihood
1
Medium
likelihood
2
High
likelihood
3
Very high
likelihood
4
LIKELIHOOD

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RISK MANAGEMENT
Task 2:
Answer 1:
The following are the tasks which are completed when conducting a risk assessment at
organisation:
Step: Identification of risks:
The first step which is undertaken to assess risks are identification of the risks which are
likely to affect either organisations, its supervisors or both. The employees across designations
and departments participate in the process. The employees in lower ranks like floor salesmen
inform floor managers or any personnel set above them. The management and managers also
communicate with stakeholders like dealers and shareholders to identify any additional risks
which might emerge in the future.
Step 2: Analysing the liable impacts:
The management along with the departmental heads of organisations analyse the risk to
gain information on the severity of the impact on the business and/or the stakeholders. The risk
analysis enable the management understand the severity of the risks and take appropriate steps to
counteract them.
Step 3: Recording and communication of the analysis report:
The management of organisations record the findings of the risk analysis and
communicate it to appropriate stakeholders. The stakeholders include the management,
employees, suppliers and government bodies. The management also informs the management of
holding company(s) owning them.

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RISK MANAGEMENT
Step 4: Evaluating the steps taken:
The management of organisations evaluate the risk assessment steps taken in the light of
prevailing situations. They take appropriate actions to bring about the risk assessment steps, if
required.
Answer 2:
The business organisations take the following steps of risk assessment:
Step 1: Identification of the risks:
The management of the companies have well defined policies of identifying the risks
which the former would abide by in identifying the risks. The risk management framework
which also covers risk assessment in reviewed annually a high level board. It also involves high
level executives like the chief financial officer, audit and risk committee and senior managers
responsible for specific outlets or regions. The board identifies risks pointed out by stakeholders
Step 2: Analysis of the risks:
The high level board then analyse the risks identified and their probable impact on the
overall business organisation. For example, the risk involves OHS risks, the management
analyses who would be at risk like employees, customers and suppliers.
Step 3: Recording and communication of risks:
The management record the risk analysis in various like hard copy and soft copy. The
body then communicates the findings of the risk analysis to the stakeholders like management of
holding companies, if any shareholders and suppliers.
Steps 4: Evaluation of risks:

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RISK MANAGEMENT
The management evaluates the risk assessment in the light of the prevailing conditions.
The body then takes required steps to bring about the required changes to adapt to the conditions,
if required.
Answer 3:
The risk assessment operations in organisations involves employees across departments
and designations. The employees at lower levels identifies risks and bring them into the notice of
the apex management. The apex risk assessment and management committee of the supermarket
company consist of senior level executives like chief financial officer and group managing
director. This ensures uniform risk assessment standards throughout the different locations of the
supermarket chain.
Answer 4:
Business organisations should implement preventative measures to manage the risks
identified by its risk management committee. The following are the preventative measures which
the management must take to management three risks namely, third party discrimination risks,
risks of slip and fall and financial risks.
Risks Measures
Third party discrimination risks 1. The management must provide training to
the floor managers and the floor salesmen
with diversity management knowledge. The
employees should be provided with
knowledge about various cultures like Asian
cultures and European. This is important

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RISK MANAGEMENT
considering the customer base in Australia
which consists of people from various
countries like the United Kingdom and China
which have cultures far different from
Australia. It can also be pointed out that the
same is applicable for the employees and
suppliers as well. Business organisations
holding high positions in the Australian
industry attract employees from different
cultural backgrounds. Inappropriate
treatments of employees would lead to lack of
employee satisfaction and high employee
turnover. Moreover employee discrimination
is illegal as per Australian labour laws and
would attract legal actions towards the
organisations concerned. Dissatisfaction
among customers can also lead to legal
actions towards these organisations. Ill-
treatment of employees of suppliers can lead
to breach of contracts from the side of the
suppliers and cause business losses for the
organisations. Thus, diversity management
will itself aim to manage discrimination

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RISK MANAGEMENT
risks. It would in fact tackle two other risks
namely, legal risks and revenue risks.
2. The management should encourage
managers and floor salesmen to communicate
with suppliers, customers and co-workers.
This would pave way for more informal
Risks of trip and fall 1. The management of business organisations
should issue strict mandate to the
administration department, housekeeping
department or any other concerned to abide
by the floor security norms.
2. The managers should involve each and
every employees in ensuring work health and
safety.
Financial risks 1. Restructure financial planning and
investment plans.’
2. The firm must promote its products more in
the market to counteract the fall in revenue it
may lose due to entry of new competitors.

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RISK MANAGEMENT
Task 3:
Part 1:
The three new procedures encompassing evacuation of staff, security of cash,
handling of chemical hazards, accidents at workplace and hazard identification and
recording are:
1. Maintaining of safe and healthy environment of work within the organisations:
The management of the organisations should ensure safe and healthy work environments
within organisations. The managers should ensure that the floor space are free from any any
obstructions like files. They must maintain cooperation and collaboration among their team
members. This would more collaboration and lead to creation of a healthy work environment.
2. Proper accounting and key management:
The management and all the departmental heads should maintain stringent methods of
management of keys and accounting systems. The files on computers, especially the ones
containing financial information should be protected with passwords and accessible by
authorised personnel. Similarly, the keys of cash vaults and vaults containing confidential
business information should only be under the charge of responsible personnel. The keys should
be only handed over only to persons designated by the management or any higher authorities
empowered to handle keys. The departmental heads should maintain key registers for routine
transfers of keys.
3. Appointment of floor marshal and regular safety training:

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RISK MANAGEMENT
The management of organisations should appoint floor marshal to ensure safety on the
floor. The floor should conduct safety training sessions with the employees to boost their safety
management skills. This would enable the employees secure speedy and safe evacuation of the
floor in case of any fire. The trained employees would also be able to assist the customers and
employees of suppliers to evacuate the floor safely, thus ensuring minimum injuries.
Answer 4:
The following are the action plans for three new WHS procedures mentioned below:
Potentia
l hazard
Who is
at risk?
Existing
control
measures
Preventative
measures
Responsib
ilities
Areas
and
team
memb
ers
involve
d
Tim
e(m
onth
s)
Trai
ning
requ
ired
Tim
e for
revi
ew
(mo
nths
)
Maintain
ing of
safe and
healthy
environ
ment of
work
Employ
ees,
custome
rs and
supplier
s
1.
Restructuri
ng of the
safety and
health
infrastruct
ure.
1. Detections
of any issues
any area.
2. Taking
appropriate
actions to
tackle these
Departmen
tal heads
All the
depart
ments
6 Y 6

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RISK MANAGEMENT
within
the
organisat
ions
2 Holding
meetings
with teams
of
employees
in small
groups to
know
about the
WHS
issues, if
any they
are facing.
3. Total
inspection
of the
security
aspects
like
CCTV,
lighting,
wiring and
connection
issues.
3.
Installation
labels
indicating
areas where
employees
should not
tread without
authorisation

19
RISK MANAGEMENT
s.
.
Proper
accounti
ng and
key
manage
ment
Manage
ment,
employ
ees and
creditor
s
1.
Restructuri
ng of the
existing
accounting
systems
including
key
registers.
2. Lower
level
accounts
employees
should
require
approval
of the
departmen
tal heads
or any
1. Files
containing
financial
information
in hard copy
should be
kept in
specific
vaults which
would
require
digital
passwords
for access.
2. The entire
accounting
operations
should take
place under
strict
CFO Accou
nts
depart
ment,
purcha
se
depart
ment
and
marketi
ng
depart
ment
6 Y 6

20
RISK MANAGEMENT
person
above the
rank to
access to
vaults
containing
cash.
Similarly,
employees
of the
inventory
departmen
t, in order
to get
access to
files
require
approval
of their
respective
departmen
tal heads
or any
supervision
of the chief
financial
officer.
3. Cheques
should be
kept in the
special vaults
once again
protected by
passwords.

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RISK MANAGEMENT
personnel
above that
rank.
3. The
files
containing
financial
informatio
n in soft
copy
format
should be
protected
by a three
layered
security
password.
This
would
inhibit any
unauthoris
ed access
and loss of

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RISK MANAGEMENT
data.
Appoint
ment of
floor
marshal
and
regular
safety
training
Employ
ees,
custome
rs and
supplier
s
1. The
manageme
nt should
hire two
floor
marshals.
2. The
floor
marshals
should
hold safety
drills with
all the
employees
.
3. The
employees
should
receive
safety
trainings.
1. The floor
marshals
should hold
simulated
trainings like
evaluation in
case of a
mock fire.
2. The floor
marshals
should
ensure
proper
working
conditions of
fire
extinguishin
g setups like
hose pipes
and smoke
detectors.
Floor
marshal
All the
depart
ments
3 Y 6

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RISK MANAGEMENT
3. The floor
marshals
should also
collaborate
with
personnel
involved in
activity 1.

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Task 4:
A team meeting would be performed according to suitable time. The meeting would
include discussion about the new WHS outlined above.
Explanation of the WHS procedure mentioned above:
The new WHS procedure would aim to reduce the rate of risks prevailing with the
organisation. The first measure, maintaining a safe and healthy work environment will boost
employee collaboration in risk management and strengthen the process. Proper maintaining of
cash under the supervision of CFO, the second measure would result in financial risks and risks
from thefts. The appointment of floor marshals would result in better management of risks on the
floor.
Change(s) in the WHS:
The only change in the WHS procedures mentioned would be addition of data theft
security to the scope of risk management mentioned above.
Change(s) in hazard identification, risk assessment or reporting:
The departmental heads would submit quarterly risk reports of their respective
departments in additional to submitting of annual risk reports. The accounts departments would
have to in addition submit monthly financial risk report to the management.
Input from members:
The members of all the departments and all designations should give their respective
output in the risk management measures.

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RISK MANAGEMENT
Implementation of ideas of teams in WHS procedures:
1. The team members should brainstorm on the risk management ideas which can be
implemented in the company.
2. They must submit individual reports with their managers.
3. The managers should hold meetings on the newly suggested risk management methods.
4. The management can decide to incorporate some of the policies.
Time of rolling out new WHS policies:
The management can roll out new risk management policies to members at the beginning
of account periods.
Compliance with new procedures with WHS legislations:
The new procedures should be applied in the lines of the laws like Work Health and
Safety Act 2011. This would ensure compliance of the former with the latter (Legislation.gov.au.
2018).
Access to documents:
The employees can gain access to documents from the employee portal by inputting their
official login ids and passwords.
Training requirements of team members:
The team members would be given training.
Organisations of team meeting:

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RISK MANAGEMENT
A risk training would be organised for the employees and power point presentations
would be used. The team meeting would be conducted in presence of teams of employees in
small groups.
You must complete the following tasks for this assessment
Have you
completed
this task?
Yes No
Organised and distributed agenda. Y
Explained three new WHS procedures. Y
Used oral communication skills to explain WHS procedures and information on
safe work practices.
Y
Consulted with staff about new WHS procedures. Y
Listened to and used team feedback to identify ways to improve WHS
procedures.
Y
Provided an opportunity for staff members to contribute their views on current
and future WHS management practices.
Y
Outlined how and when the new WHS procedures would be rolled out.
Y
Explained how the new procedures comply with WHS legislation or industry
codes of practice/standards.
Y

27
RISK MANAGEMENT
You must complete the following tasks for this assessment
Have you
completed
this task?
Yes No
Explained any training that team members will undergo for the new procedures.
Y

28
RISK MANAGEMENT
Task 5:
Answer 1:
The team members initially had issues regarding the complexities of the risk
management. They were explained all the procedures in detail and were served copies of risk
management brochures.
Answer 2:
The issues could be overcome by continuous risk training and counselling of employees.
Answer 3:
The new risk management procedures comply with the legislations in power in Australia
and the individual states.
Answer 4:
Issues identified Steps taken
Lack of awareness Training
Lack of confidence Counselling
Answer 5:
The management was provided with the entire training process, the issues encountered
and the steps taken to control them.

29
RISK MANAGEMENT
Answer 6:
The plan of risk taking was altered. The training sessions were held with small groups of
employees to ensure better understanding of the risk issues and enable proper training.
Answer 7:
The consultative processes were effective in ensuring better risk management in the
organisation. The risk management processes would be improved in the future as per the
prevailing conditions.

30
RISK MANAGEMENT
Task 6:
The safety procedures would be implemented throughout the organisation across
departments and designations. The departmental heads would be accountable for proper
implementation of risks within their individual departments.
The departmental heads would monitor the implementations of the risk management in
the lines of the three new WHS procedures mentioned above.
The departmental heads should take stringent actions to deal with non-compliance of
WHS policies, safety legislations and actual safety work implemented.
The departmental heads would observe the risk implementation processes among
employees and plan to give them any further training required.
The existing procedures are effective in present situations and would enhance the risk
management in the firm. The management in consultation with the floor managers and
departmental might recommend changes in the procedures in the future.

31
RISK MANAGEMENT
Task 7:
Answer 1:
The following are the actions which have to be taken based on the result of monitoring:
1. Training of employees.
2. Counselling to deal with their fear and insecurities pertaining to WHS.
Answer 2:
The management of the firm along with the floor managers, departmental heads and floor
marshals would require forming timelines to train the employees and monitor them on
continuous basis.
Answer 3:
It has been observed after monitoring the WHS that the employees of the suppliers and
customers show utter lack of cooperation with the employees. This makes implementation of
WHS policies in the company difficult.
Answer 4:
The departmental heads enable monitoring and maintaining of health, safety and security
of personnel.

32
RISK MANAGEMENT
Task 8:
The area of WHS to be dealt with in this section would be training of employees of
customers.
The proficiency of the employees in guiding the customers and employees of the
suppliers would observed.
The observations would be documented and training needs of the customers, especially
the old customers and supplier employees would be recommended. The observations would be
submitted with the management to implement appropriate to gain their cooperation in risk
management.
The trainings of employees of suppliers and representatives of the business customers
would be initiated in an organised way.

33
RISK MANAGEMENT
Task 9:
Answer 1:
The two possible providers for the training needs would be the floor marshals. The firm
in addition may hire an external risk management firm to train its employees. As far as the costs
of training are concerned, the floor marshals, being employees would receive additional salaries
for offering the trainings. The cost of training by consultants would be depend on the amount
mentioned in the contracts. The floor marshal and the external consultants would hold the
training sessions within the premises of the company or any other venue as per discussion with
the management.
Answer 2:
The training sessions would take at least six months to complete taking the large numbers
of employees, customers and the suppliers in account.
Answer 3:
The training has improved employees’ work practices to a great extent. This is evident
from the proactive participation of theirs in operating in ways which risk can be minimised. The
second aspect which shows improvement in risk management among employees is that they
bring into the notice of superiors any potential risks they identify.

34
RISK MANAGEMENT
Task 10:
1. WHS consultation form: Attached
2. Hazard identification form: Attached
3. WHS incident/accident notification form: Attached
4. Risk control forms: Attached
5. Training action plans: Attached

35
RISK MANAGEMENT
Task 11:
Answer 1:
The conventions to be followed during filling the attached form are compliance with the
legislations and policies of the company.
Answer 2:
The legislations pertaining to WHS laid by the Government of Australia and the
respective states were taken into account while completing the previous tasks.
Answer 3:
The number of accidents and/or injuries would be taken into account to see effectiveness
of the WHS procedures.
Answer 4:
The WHS documents should be referred to on regular basis to check effectiveness of
WHS procedures.
Answer 5:
First, the responsible personnel would be spoken too and mailed officially about their
slackness. Secondly, if they do not cooperate, the matter should be escalated to the higher
authorities.
Answer 6:
All the documents should be created and stored in typed soft copies for employees to read
them.

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RISK MANAGEMENT
References:
Legislation.gov.au. 2018. Legislation.gov.au. [online] Available at:
https://www.legislation.gov.au/Details/C2017C00305 [Accessed 4 Oct. 2018].
Sustainability.wesfarmers.com.au. 2018. Sustainability.wesfarmers.com.au. [online] Available
at: https://sustainability.wesfarmers.com.au/our-principles/governance/robust-governance/risk-
management-framework/ [Accessed 3 Oct. 2018].
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