Conflict Management in RALS Ticketing System

The assignment content discusses conflict management and dispute handling in a project setting. It highlights the importance of effective communication, planning, and management to resolve conflicts and ensure successful project completion. The content emphasizes the role of the project manager in resolving disputes and ensuring that all team members are actively involved in the process. Additionally, it touches on the significance of ethics, professionalism, and teamwork in achieving project goals.

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Riverina Agriculture and Lifecycle Show (RALS)
Project Report
9/8/2017

Riverina Agriculture and Lifestyle Show (RALS)
Table of Contents
Introduction.................................................................................................................................................4
Project Name...............................................................................................................................................4
Project Team...............................................................................................................................................4
Project Overview.........................................................................................................................................5
Project Description......................................................................................................................................5
Team Charter...............................................................................................................................................5
Knowledge Inventory, Skills and Roles and Responsibilities..................................................................5
Team Communications............................................................................................................................7
Meeting Times and Locations..............................................................................................................7
Meeting Procedures.............................................................................................................................7
Information Sharing.............................................................................................................................7
Team Rules and Expectations..............................................................................................................8
Team Values........................................................................................................................................8
Code of Conduct..................................................................................................................................8
Rules and Expectations........................................................................................................................9
Learning Cycles.........................................................................................................................................10
Organizer...............................................................................................................................................10
 The organiser should ensure that invitation for meeting should be sent to all members team as a
repeating action.....................................................................................................................................10
 The agenda or the action plan of the meeting should be sent to all members of team in advance.
This will ensure that all points will be covered in meeting....................................................................10
 The organizer should ensure that all critical issues are solved in the meeting..............................10
 It is the responsibility of the organizer to ensure that all critical issues related with the project are
solved in the meeting.............................................................................................................................10
 It is the responsibility of the organizer to ensure that all disputes related with the project are
solved in the meeting.............................................................................................................................10
 It is the responsibility of the organizer to ensure that all conflicts related with the project are
solved in the meeting.............................................................................................................................10
Scribe.....................................................................................................................................................10
Communication Plan.................................................................................................................................10
Reflection..................................................................................................................................................13
Conclusion.................................................................................................................................................14
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Riverina Agriculture and Lifestyle Show (RALS)
References.................................................................................................................................................15
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Riverina Agriculture and Lifestyle Show (RALS)
Introduction
RALS or Riverina Agriculture and Lifestyle Show is show that is held annually that had been
started in the year of 2000. It was started by BT & Sons. Before Globex was setup, the
establishment took place. Since then, this event has gained momentum and has been carried out
yearly. Currently the ticket sales is being done manually. However as the RALS annual show has
grown since then, it has put tremendous stress on the manual ticketing system. As a result, a
decision was made to transition the entire manual system into an automated ticketing system.
Globex has reached out to Virtuocon to create the desired automated system so as to fulfil the
automated ticketing system. The document presented below elaborates the system’s requirement
and other important specifications.
Project Name
Project’s name is Ticketing System for RALS.
Project Team
RALS Project Team
There are several resources as well as teams who are working on this project. Contact
information as well names of the teams are enumerated in the table :
Team Name Contact details
Email Address Phone
Finance [e-mail] 333-666-4969
Administration [e-mail] 333-666-4969
Development [e-mail] 333-666-4969
HR [e-mail] 333-666-4969
Managerial [e-mail] 333-666-4969
Sales [e-mail] 333-666-4969
Maintenance [e-mail] 333-666-4969
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Riverina Agriculture and Lifestyle Show (RALS)
Project Overview
The project is for Globex which is going to handle the annual event called RALS that has been
carried out since the year 2000. Globex is an event management company and is currently
responsible for organizing and managing RALS. RALS benefits various stakeholders as well as
parties that are connected to the event. The event highlights the latest technologies invention and
advancement in the field of Agriculture. Currently, the biggest issue with this is that there are a
huge number of attendees to the event that has been steadily growing over the years and the
manual system at place for ticketing is failing to cope up. Therefore, an automated system has
been proposed. (Francis & Horine, 2016). This automated system was conceived by Globex but
it’s development will be carried out by Globex.
Project Description
The automated system for ticketing would be developed by RALS and would have several ticket
options. The customers would be able to book tickets online using the system. There would be
various tickets available to purchase including single day pass, kids pass, students pass,
exhibitors pass, 2 and 3-day pass and family pass. Every ticket will have a QR Code and A
Barcode present on it to make identification and scanning easier. The tickets can both be in
printed form or an e-ticet form based on the visitor’s discretion. The ticketing sales numbers and
other important statistics should also be generated by the system to be viewed upon later.
Team Charter
Knowledge Inventory, Skills and Roles and Responsibilities
Name of the Team
Member
Skills and Knowledge Roles and Responsibility
A Accounting operations and
skills
Development of the budget along with identification
of individual costs. Drafting cost to benefit analysis
reports. Assigning each of the project activity to a
cost.
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Riverina Agriculture and Lifestyle Show (RALS)
B Software Development Skills Developing the front-end ticketing system from
scratch and completing each and every requirement.
C HRM Team member recruitment and selection. Assigning
of roles to each of the team members and conducting
training sessions.
D UI Experts Designing of the User Interface of the ticketing
system based on the design principles followed by
major softwares. Getting the UI tested by a team of
people to make sure it is well understood and logical.
E Software Testing A full-fledged testing of the software being
developed. This includes system testing, end-user
testing, integration and regression testing, security
testing and performance based testing. If there are ny
bugs, they shall be duly documented and timely
reported.
F Sales Coordinator Tracking ticket sales and providing necessary reports
in correspondence to that to the maintenance and
development team at regular intervals.
G Support staff Incidence resolution and recording to ensure
customer queries as well as complints are timely
resolved.
H DB Admins Setting up of all databases for ticketing system so as
to record all kinds of information on execution of
operations that are related to data.
I Project Leader Project manager assistance so as to ensure the
respective respurces and teams are managed properly
and that the deliverables related to the project are met
successfully.
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Riverina Agriculture and Lifestyle Show (RALS)
J Project Management skills Project planning as well as planning of
communication, project resources, conflicts
resolutions and managing of disputes and closure
related activities for the project.
Team Communications
Meeting Times and Locations
A regular team meeting would be held within the organization to discuss important things related
to the project such as the status of the project and other details related to activities and milestones
for the project and the approach being used to accomplish the said activities. The time for these
meetings shall be at 9 am every day. The meetings would typically be organized in all the
meeting rooms that have been setup several places across the company. People who are on off-
site location and working remotely shall join the meeting via tele-conferencing medium.
Meeting Procedures
The facilitator of this meeting would be the project manager. The team members would be
beforehand provided the schedule for the meeting as well as the agenda for the meeting. All team
members would then be required to acknowledge the said invitation that is to be given by the
manager of the project.
The project leader would be initiating the presentation stating the current status of the project
which is then to be followed by a thorough discussion on all the activities that have been planned
for the day and the areas that may need improvement. Also, meeting notes shall be prepared and
distributed among all the attendees for the meeting. In this same meeting, there would be a slot
that would be held to discuss any conflicts or issues that may have happen or may happen in the
near future.
Information Sharing
The team would be given the information about the meeting using the sharepoint lication. All of
the documents related to the project would then be uploaded and made accessible to members of
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Riverina Agriculture and Lifestyle Show (RALS)
the team. They would also be using instant messaging and emails provided to the members of the
team for internal communication.
Team Rules and Expectations
 The team members should acknowledge invitation of the meeting that has been circulated
by the project manager.
 In case where a member is unable to attend to the meeting, a denial of invitation shall be
sent by that member specifying the reason for the denial.
 All PDAs and other devices shall be kept on silent mode while the meeting is going on.
 All the team members are encouraged to actively participate in the meeting by sharing in
their ideas, thoughts and feedbacks and should also come up with ideas and contributions
for the project.
 The information discussed in the meeting has to be kept from leaking out to such people
who are not authorised for that information.
Team Values
Team members that are working on the ticketing system for RALS must maintain strict etiquettes
and ethics and should work on team collaboration and cohesion. They should also keep a
transparency among themselves in terms of project allied activities.
Code of Conduct
Code of conduct should be followed by all team members with the highest of ethical values. The
team members are expected to showcase best of their abilities while working, maintaining
punctuality and team playing skills so as to benefit the outcome of the project. They are also
expected to showcase competence and honest in all allied activities of the project. Interest of
customer as well as team should be kept at priority and any selfish interest shall be kept aside.
The team members are expected to work in a way where their own development occurs as well
as that of the entire team.
There would be lot of information shared about the project incidentally or directly and all such
information that pertains to the project including but not limited to the code, the timeline of the
project, the deliverables, milestones of the project, the methodology followed, details of roles
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Riverina Agriculture and Lifestyle Show (RALS)
and responsibilities of fellow team members among other things shall be kept confidential and
private.
Rules and Expectations
 The meeting time is kept fixed at 9 am everyday, unless stated otherwise, in which case,
it shall be intimated to all team members with a prior notice for change of event.
 The meetings shall be organized in the rooms that have been designated as meeting
rooms spread across the interiors of the company.
 The team members are also expected to showcase a high level of interest in the
participation and should come up with contribution towards projects in terms of ideas and
suggestions.
 The preference should be given to interests of customers and team and second priority
should be given to self-interests.
 The members of team should work together and ensure that professional environment is
maintained in the team for self and team development.
 The key data of projects for instance, data integrity, information security, availability,
privacy etc. should be monitored and maintained.
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Riverina Agriculture and Lifestyle Show (RALS)
Learning Cycles
Organizer
 The organiser should ensure that invitation for meeting should be sent to all members
team as a repeating action.
 The agenda or the action plan of the meeting should be sent to all members of team in
advance. This will ensure that all points will be covered in meeting.
 The organizer should ensure that all critical issues are solved in the meeting.
 It is the responsibility of the organizer to ensure that all critical issues related with the
project are solved in the meeting.
 It is the responsibility of the organizer to ensure that all disputes related with the project
are solved in the meeting.
 It is the responsibility of the organizer to ensure that all conflicts related with the project
are solved in the meeting.
Scribe
 It is the responsibility of the scribe to follow the rules and guideline of the project and
meetings.
 To ensure that code of conduct is maintained and followed proficiently in the meeting.
 To ensure that each team member participates in the meeting.
 Minutes of meetings should be created and sent by team members and every team
member should create it at least once.
Communication Plan
Project Name: RALS Ticketing System
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Riverina Agriculture and Lifestyle Show (RALS)
Team Members
details
Team member Skill set
Team member #1 Programming skills
Team member #2 Accounting skills
Team member #3 User Interface
Team member #4 Human resources management
Team member #5 System testing
Team member #6 Support and maintenance
Team member #7 Database operations
Team member #8 Administrative skills
Team member #9 Project management knowledge
Commitments. All team members should work together in order to develop a
proficient automated ticketing system which will ensure that
current issues and problems (Watt, 2016) are resolved smoothly.
Team meeting. The meetings shall take place at 9 in the morning every day and
the members must participate in the same actively.
Meeting Agenda The meeting agenda will include: understanding status of project
along with current and likely issues of the project. In addition to
this, meeting agenda should also include current situation of the
project, feedback from client, to-do list of the project,
improvement areas, conflicts and risks which are present in the
project. Besides this, the issues should be resolved to ensure
smooth continuity of the project.
Problem Solving Every project faces various problem during its life cycle. All
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Riverina Agriculture and Lifestyle Show (RALS)
these problems should be taken up in the meeting and resolution
of same should also be figured out. Project manager should
listen and understand the point of views of all associated
members. Project manager should come up with a resolution
which satisfies expectations of all involving parties.
Conflict Management A project contains many team members working on it. Hence,
there is a chance that there may arise various conflicts among
them. These conflicts may come during the life cycle of project.
They should be discussed in the meetings and is the
responsibility of project manager to resolve them after
considering viewpoints of all the including parties (Spaho,
2016). The resolution given by the project manager should
satisfy all the concerned parties.
Dispute Handling A project contains many team members working on it. Hence,
there is a chance that there may arise various conflicts among
them. These conflicts may come during the life cycle of project.
They should be discussed in the meetings and is the
responsibility of project manager to resolve them after
considering viewpoints of all the including parties. The
resolution given by the project manager should satisfy all the
concerned parties.
Meeting guidelines  The meeting shall begin at 9 in the morning daily.
 The meeting shall take place in the premises of the
company.
 The members who are placed at remote location will be
provided with tele-conferencing medium.
 The team members shall keep their mobile phones on
silent mode during the meeting.
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Riverina Agriculture and Lifestyle Show (RALS)
 All team members should actively participate in the
meeting.
 Every project team member will record minutes of
meeting in round-robin fashion.
Meeting procedures. Project manager will conduct all meetings. Before starting the
meeting, the agenda of meeting will be provided to all team
members. It is mandatory for all team members to send
acknowledgement for meeting invitation. The meeting will be
initiated by project leader about the current state of project. This
will be followed by healthy discussion about the planned
activities for every day and for rest of the project timeline
(O'Sullivan, 2016). Discussion will be held on how the areas can
be improved upon. All meetings notes shall be circulated among
all team members after the meeting. A slot will be left for
discussing over the conflicts and issues occurring in the project
in the form of questions and answers.
Reflection
 The knowledge and expertise possessed by the project manager plays a significant role in
the project and its associated activities. The proposed system of RALS ticketing system
has various types of activities which are required to be conducted for completion of the
project. The skillset of project manager is important in making a project successful or
fail. If the planning made by project manager is incorrect then it can lead to dreadful
bottleneck or acute damages during the life cycle of project. The associated resources are
also affected.
 Project planning plays a vital role during the life cycle of project. The success of project
depends on the estimates in the project plan – time management, cost management,
communication management, allocation of roles and responsibilities, etc. A successful
project should also include an approach for the implementation of project plan. This
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Riverina Agriculture and Lifestyle Show (RALS)
approach helps in facilitating the discipline among team members with the help of rules
and guidelines laid down in the project. The project plan also includes management
methodology for assisting the project managers.
 The project plan must also include the approach that shall be followed in the project.
With the aid of the developmental approach, the project team members will have a set of
rules and guidelines that they must follow during the project. There shall also be
inclusion of a management methodology in the project plan to assist the project managers
with a correct approach to be followed (Westland, 2016).
 The combination of code of conduct (professional) and ethical core value is important
and significant for the projects. The proposed RALS ticketing system has considerable
amount of information which is private, confidential and sensitive in nature. If unethical
practices are followed by members of team, then this data can get adversely affected by
them (Openlearn, 2016). The ethical values such as competence, honesty,
professionalism and team work should be maintained in the team from beginning to end
of the project. By following these practices, the project can be made successful and
customer can be satisfied to a higher extent.
Conclusion
The proposed project of RALS ticketing system is very important and significant for the
stakeholders of project. Hence, it becomes necessary to ensure that all processes should be
followed with efficiency and implemented in the project according to the requirements of
project. Methodology like PMBoK (Project Management Body of Knowledge) should be
followed in the project (Mmu, 2016). This methodology acts like a guide for the team and
required steps to complete the project successfully. It also provides assistance to project manager
by providing information regarding stages to be followed in the project lifecycle. With the help
of this, project manager will be able to manage project efficiently.
Planning is an activity that is quite important and plays a critical role in the project. (Mmu,
2016). All the planning that includes planning for team members, responsibilities altogether with
scope, budget, risk and schedule should be handled with maximum care. Such processes would
ensure that risks are reduced and that the project goals are met successfully.
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Riverina Agriculture and Lifestyle Show (RALS)
References
Dds,. (2016). Meeting Rules. Retrieved 29 August 2017, from
http://www.dds.ca.gov/ConsumerCorner/MakeComplexintoSimple/AdaptationSamplesMee
tingRulespg9-16.pdf
Francis, D. & Horine, G. (2016). The Purpose of the Project Charter | PMP Exam Cram:
Project Initiation | Pearson IT Certification. Pearsonitcertification.com. Retrieved 4
October 2016, from http://www.pearsonitcertification.com/articles/article.aspx?
p=102300&seqNum=2
Mmu,. (2016). A checklist for project managers. Retrieved 29 August 2017, from
http://www2.mmu.ac.uk/media/mmuacuk/content/documents/bit/Project-Checklist-v6.pdf
Openlearn,. (2016). Completing the project. Retrieved 29 August 2017, from
http://www.open.edu/openlearn/money-management/management/business-studies/
completing-the-project/content-section-2.2.1
O'Sullivan, K. (2016). Creating and executing an internal communications plan for knowledge
management systems deployments: Journal of Knowledge Management: Vol 11, No 2.
Journal Of Knowledge Management. Retrieved from
http://www.emeraldinsight.com/doi/abs/10.1108/13673270710738951
Spaho, K. (2016). Organizational Communication. Retrieved 29 August 2017, from
http://www.saycocorporativo.com/saycouk/bij/journal/vol4no2/case_2.pdf
Watt, A. (2016). 15. Communication Planning | Project Management. Opentextbc.ca. Retrieved
29 August 2017, from https://opentextbc.ca/projectmanagement/chapter/chapter-15-
communication-planning-project-management/
Westland, J. (2016). Project Manager. Project Manager. Retrieved 29 August 2017, from
http://projectmanager.com.au/7-critical-skills-for-project-managers/
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